Poor credentials design
Trying to connect to panel during internet outage. Design is smart enough to enable connection directly while on same WiFi network. Can enter IP address with keypad, but cannot enter alphanumeric password as only entry option is number keypad. No keyboard offered. App does not allow copy and pasting of keyword as workaround. Cannot control my pool by app as a result
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Constant Prompt
Why do I need to be prompted for “Automatic Firmware Updates Coming Soon” every time I go to the Dashboard home screen? Once is enough.
Outstanding Pentair Support — They Actually Fixed It!
⭐⭐⭐⭐⭐ Outstanding Pentair Support — They Actually Fixed It!
I have to give a huge shout-out to the Pentair support team for their help resolving an issue I was having with my IntelliFlo3 pump and the Pentair Pool app.
After dealing with the problem, I reached out to support and they provided clear, step-by-step instructions that actually worked. I followed their guidance, made the necessary changes, and boom- they fixed it! 😂
Everything is now working properly, and my IntelliFlo3 is communicating with the Pentair Pool app exactly as it should. I really appreciate the patience, professionalism, and technical knowledge of the support team. They didn’t just give me generic troubleshooting advice—they gave me specific instructions that solved the problem.
That kind of customer support deserves recognition. In a world where customer service can sometimes be frustrating, it was refreshing to have someone actually listen, provide useful guidance, and get the issue resolved.
Thank you, Pentair Support! You earned this 5-star review. ⭐⭐⭐⭐⭐
If you’re having problems with your Pentair equipment or the Pentair Pool app, don’t give up—reach out to their support team. They were able to get me back up and running!
I have to give a huge shout-out to the Pentair support team for their help resolving an issue I was having with my IntelliFlo3 pump and the Pentair Pool app.
After dealing with the problem, I reached out to support and they provided clear, step-by-step instructions that actually worked. I followed their guidance, made the necessary changes, and boom- they fixed it! 😂
Everything is now working properly, and my IntelliFlo3 is communicating with the Pentair Pool app exactly as it should. I really appreciate the patience, professionalism, and technical knowledge of the support team. They didn’t just give me generic troubleshooting advice—they gave me specific instructions that solved the problem.
That kind of customer support deserves recognition. In a world where customer service can sometimes be frustrating, it was refreshing to have someone actually listen, provide useful guidance, and get the issue resolved.
Thank you, Pentair Support! You earned this 5-star review. ⭐⭐⭐⭐⭐
If you’re having problems with your Pentair equipment or the Pentair Pool app, don’t give up—reach out to their support team. They were able to get me back up and running!
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Constantly disconnecting
Even with a WiFi extender 30 ft from the controller it drops
Pump
Have it be able to turn with low temperature to protect against freezing
