Steps backwards/inconvenient unless a partner
Now, they have over-complicated the ecosystem by forcing everything through locked-down cloud apps. If you are an independent service company and choose not to jump through the corporate hoops of their Partner Program, you are completely locked out of a unified dashboard to monitor your client accounts. The only workarounds are managing messy shared consumer logins or standing at the pad relying solely on the outdoor panel buttons because they've restricted remote access.
Instead of making the equipment more user-friendly and accessible for the trade, they’ve built a closed gate that slows down field service. They’ve traded field efficiency for clunky software and partner portals. If you're an independent tech or a homeowner looking for seamless serviceability, keep this software lock-out in mind before committing to their products.
This is just the TECHNOLOGY. You guys get one star for your cheap plastic pool pumps. And now a new warranty department that is way too strict for the volume of warranty claims that have to be made with your products..
Jandy is strict also but it’s so rare to ever need to use their warranties. They’re well expired before any of their equipment goes wrong. I recommend Jandy.. the increased cost is worth it.
Pool tech
Response from developer
Hi, We’re truly sorry to hear about the difficulties you’ve experienced. To help us address the issue promptly, could you please send us a copy of your review along with your username to PoolAppSupport@pentair.com. This will allow us to follow up with you and work together to find a suitable solution.
App broken
Response from developer
Hi, we apologize for any inconvenience you’re experienced. To help us address the issue promptly, could you please send us a copy of your review along with your username to PoolAppSupport@pentair.com. This will allow us to follow up with you and work together to find a suitable solution.
Fix app
Response from developer
Hi, we apologize for any inconvenience you’re experienced. To help us address the issue promptly, could you please send us a copy of your review along with your username to PoolAppSupport@pentair.com. This will allow us to follow up with you and work together to find a suitable solution.
Doesn’t reconnect
Response from developer
Hi, We apologize for the inconvenience you've encountered. Please contact us at HomeAppSupport@pentair.com with your review and username. Your feedback will help us better understand the issue and provide you with the necessary support.
