Not a great update
The app used to be very intuitive to use and you could view all of your account balances quickly without having to go to different pages. It also looks pretty dated now. I’m wondering how much of a hand Claude had in this because it feels like every other AI website I’ve seen recently, especially with some buttons that don’t go anywhere (for example, there was a back button left on the main page that doesn’t do anything). Very unfortunate, I really liked this app before. Points for added security measures with DuoMobile, though.
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terrible layout
i loved this app before, but i hate the new layout. i don’t like the way it’s set up, its not colorful and looks just very boring. it looks too digital and there’s no creativity just numbers. it feels like im on a website not an app please change it to where it somewhat resembles the old layout
Best bank
This bank is the best bank i have ever used and the app is so simple they always have messages at the top for anyone experiencing any difficulties and the bank themselves is so easy to get ahold of
App Is Never Accurate
This app is always incorrect. And when trying to update it will not update from the App Store.
Very prompt and always helpful
I really like how friendly quick and helpful PB & T Associates are when I call them
Great bank
One of the greatest banks to bank at. Always helpful and kind
Help as long as it is in business hours
Yes 8-5 you need help their there but after or before those hours your screwed
Love the mobile banking app
Love the mobile banking app/ easy to navigate/ would recommend.
Love the new app!
I really love this new App!
Great update
I really enjoy using the updated app. Easier to use & see everything.
Can’t login
I actually cannot login, I have no clue if this is because of a bad update on the app or if this app has always been like this, but not being able to even view your bank account is extremely frustrating.
Customer1785
The new app has complicated the process. Not a fan of the new system.
New app
Very hard to navigate & names of bills to pay not listed on transaction page. Would like to delete old credit card names no longer in use.
Hate this new app
If I could I’d give it a zero! Doesn’t work well with Apple, I keep getting error messages, sometimes it won’t even allow me to login, says somethings wrong on our end so please keep trying. It’s ridiculous that you have to spend 10 minutes just to login. And like I said if you are using an Apple product there are functions that don’t even work. I used to get notice that a bill was due, that no longer happens, I have to count on getting a bill from the company and hope I don’t delete it in error and forget to pay a bill. If it doesn’t get straightened out soon, I’ll switch banks and I’ve been a customer for almost 20 years. There wasn’t a thing wrong with the way it was, I never had one problem, now it’s just a nightmare.
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It’s broken. Again
It’s broken. Again
More difficult to navigate
Maybe because I am older but I have been having trouble with this new program and I guess I am not getting reminders that I set up earlier for some bills. Hope my memory stays good enough to keep up. We have several rental properties in Missouri and Wisconsin along with our home bills. It was a breeze before.
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Horrible!
This app update is embarrassing!! The old version was so much better! It’s not easy to see your scheduled payments as they are mixed in with all payees. You can’t see the total of all your savings accounts together like the old app as it also adds in checking amount. Scheduling a payment is not as easy and it defaults to pay today so if you forget to change that your account will be debited today. Whoever approved these updates should be fired immediately!
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It’s much faster and well designed!
The new PBTC app is fast - with biometrics enabled, logging in is as simple as opening the app! And it’s more secure, with support for your choice of Two-Factor Authentication! That’s really cool. It gives me access to things that either weren’t there before, or that I didn’t see because they were hidden. Within minutes I was able to customize the dashboard and separate accounts to see just what I want to see!
It was confusing that its a completely new app, but with all of the changes, I think it’s justified. Great job!
It was confusing that its a completely new app, but with all of the changes, I think it’s justified. Great job!
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You have to
Type your normal log in. Then for the password type the last 4 of your ssn. Then follow the steps, should be really simple. I did it within a few minutes and so did my fiancé. Really good at updating right off the bat. Shows you more accurate points of sale.
Very inefficient
I attempted to log in and I couldn’t do that at all even when I used proper credentials and password. Couldn’t do any recovery options. It’s such an Inconvenience to not be able to access my account because before the app had been made things were fine. With the new app, things have been 100x harder
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