Bad Customer Service
Downloaded this app with a free two week trial. Apparently I had done once before in the past. Instead of alerting me that I had already taken advantage of the trial period in the past, they just immediately charged me for a full year at the highest subscription rate of $49. Even though the subscription and my App Store invoice clearly states 2-weeks free. They didn’t even try to offer any kind of apology for the confusion. Pretty much saying it is what it is and we don’t date if you were mislead. No type of apology at all. Also, apparently when you try to share any recipe you have, there is an error. Can’t share at all. Buyer beware.
Show more
Response from developer
Hi Michael – We're sorry to hear about your experience! We spoke about this over email but unfortunately we are at the will of your platform provider who ties free trials to Apple IDs, thus preventing you from creating more accounts to earn more free trials. We would've been happy to extend your free trial if you had asked! As for importing, we are the only app that allows for unlimited FREE imports. While Facebook gave us issues over the last couple weeks, they have all been patched and nobody should experience more. Please feel free to email us at help@peppertheapp.com if you have more issues.
Only critique hopefully it can be fixed
When you try a recipe and review it it uploads to your profile as your recipe(it does credit the original creator). But it gets a little confusing it would be nice if they had separate albums, one for your actual recipes and one for recipes you’ve tried and liked (or disliked) this is the only critique so excited to have this app with my mom and sisters we just can’t leave any reviews because we will have the same recipe on all five accounts as our own and it gets very confusing.
Show more
Response from developer
Hi Rachel – We are adding this EXACT update right now! Stay tuned for early next week :)
Frustrated
Keeps freezing when importing from social media sites...then I have to exit out of all apps and I lose the recipe
Just stopped loading
Since this last update, the app won’t even open on my phone. Has it gone completely subscription based? I’m kinda bummed, I was enjoying the app and collecting some really good recipes.
Not able to upload recipes
I used to be able to copy and paste recipes into the app so others could see them and save them for themselves, but it has been months since that was possible; every time I try to post a recipe, it disappears to who knows where and doesn’t show up in my cookbook at all. I refuse to pay a ridiculous of money to upgrade the app; I’ve been using the free version ever since I started and I’ve never had an issue until now; I’m about ready to just delete it entirely and use another app that doesn’t give me issues
Show more
