Lies about having a trial
Response from developer
Hey there Smak42, hope you’re well! Perception’s 14 day free trial starts when you add your first event. You don’t have to sign up, or commit to a subscription - the countdown just starts when you add the event. Basic functionality (viewer, telematics, trimming events, managing events etc) is included in this 14 day trial, but premium features aren’t included. Our trial works like this as we aren’t keen on apps that require you to immediately commit to a subscription you might then forget about - we want you to try out the app first, and see the value. You cannot trim events that are less than 3 minutes long - this is because in Perception you can only trim in 1 minute segments. This is to ensure performance on mobile is smooth as we can then keep whole video files from the original event, rather than having to split them up. If you’re having issues with Perception please reach out to support@peslostudios.com and we’ll be more than happy to help!
Misleading premium description
Response from developer
Good evening Gizmotoy - I hope you're well! We can confirm this feature is available in Perception and that other Premium subscribers have been able to access it (although we do need to update the help section to confirm it's added!). After adding your events from your USB / NAS drive, open one of the events. In the top right corner of your screen, you should see the share button. Press the share button, and then the 'Combined Grid' option is displayed. With that selected, you should be able to export the event using the grid option. If after confirming you're on the latest version, and after following the above steps, you are unable to see the grid export option then please reach out to us on support@peslostudios.com and we'd be more than happy to help get this sorted for you! Best wishes, Ryan @ Perception.
App doesn’t upload from USB
Response from developer
Hey there antanoots - I’m sorry to hear you’ve had issues with Perception! We do offer a 14 day free trial (no signup or payment required) that starts when you first add your own events, so you’re able to try out Perception without needing to pay for Premium. If you’ve chosen to pay for Premium before trying the app, please be sure to reach out to Apple for a refund! It sounds like you’ve had issues loading events from your drive - if you’re on iPhone did you use a powered dongle? If not, the drive won’t have enough power to work correctly. In the last year since our first release this is the first time we’ve heard the app totally doesn’t work for someone, and our anonymous stats show others finding value in Perception every day, so we’d love to help you out. Please reach out to support@peslostudios.com and we can sort this out. Sorry again to hear you’ve had issues!
Constant crashing
Response from developer
Hey! I'm so sorry to hear you're having issues with Perception. Please reach out to us at support@peslostudios.com and we'll get this sorted for you straight away.
Helpful, Fast and Clean.
Handy tool
In my brief tests actual save to a phone failed first two attempts
Response from developer
Good afternoon Timofey! Thanks for your review, but we're sorry to hear you've had issues. We've reached out to you privately to diagnose the issues you're facing saving events. If you're adding events from your USB drive to Perception, certain factors may cause the import to fail - likewise if you're storing events onto your device with Perception certain actions may cause this to fail (such as putting the app into background, not having enough space, event videos being partially corrupted). It'd be great if you could share some further details so we can investigate the underlying cause and put this right - thanks! Regarding Family Sharing - this was partially enabled across some of the app but a few subscriptions were missed during setup. We've enabled Family Sharing across all subscriptions now - thanks for bringing this to our attention. Thanks for trying Perception, we look forward to hearing from you soon!
