Beauty salon owner
App crashed no longer work and no customer support
Please fix
As of Thursday the app closes within 30 seconds. I cannot access my schedule. Please fix ASAP.
Very mad!
I'm trying to contact with customer service and they didn't answer I CAN'T open the app and I have a huge mess with my schedule I lost all my bussines inf. my appointments my clients information , I lost everything. I need to know how or what can I do to get the money that I paid for the app. Hope to hear very soon any response from you guys !!!!
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Embarrassingly bad
I’ve been using this app for years, and have ended up paying for it. It used to be decent. I bought a license which was meant to be a one time purchase two times, because they continually change the payment structure. Now I’m locked out of all my information unless I pay another monthly fee. They will change the app a bit and make you buy it again. Service is terrible, non existent really. Updates are terrible and take months. And they just keep adding payment schemes. This app is a blatant cash grab, don’t bother.
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Beth
This app is great when it works. But when it crashes you just sit and wait because there’s no one to contact for customer support. Waiting ..... and major stressing! Would love the recommendation of a great app for hairstylist.
Let me say I would never ever advise investing one cent or one second with anything to do with this app.
The most unprofessional and unreliable people I’ve ever had to deal with.
Let me say I would never ever advise investing one cent or one second with anything to do with this app.
The most unprofessional and unreliable people I’ve ever had to deal with.
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Kormar
This is the 2nd review for me, if you could give negative stars I would! Do not buy this app Terrible customer service, it crashes for weeks at a time. This will affect you business schedule. I will keep giving this app a negative review until it is removed completely!!
A scam!
I’ve paid $99 twice, I’ve added all my clients info and inventory into app and now it’s all gone and I’m being asked to pay $19.99 a month! This is insane!
Worst app
This app used to be good, half the time it crashes and doesn’t work. Paid $200 on this app now you want people to pay a monthly subscription. I don’t think so. Like everyone else said not worth it . Buyers beware DO NOT WAIST YOUR MONEY you’d be better off buying a scratch. If I could give this app no stars I would.
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**Warning** Do not purchase or subscribe to app!!!
After already purchasing this app twice and spending a total of $200, we are now being forced into a monthly subscription. Under the app description in the App Store they state that once you buy the app you own it with no monthly fees. On SalonTechnologies.com, they also state there are NO extra fees for maintenance & support. That is what I agreed to when I purchased this app. This is a bait and switch in that, Salon Technologies are unilaterally changing the terms of use of the application after purchase!!! Now I cannot get to my client information or lookup past appointments or lookup color formulas. Anything related to my salon business for the time I have been using PSA+ over the last 10 years is gone unless I subscribe monthly. I have tried to contact Salon Technologies. I have sent email after email with no response!!
**WARNING** Do not buy or subscribe to this app. They do not have integrity as a company and have left many of us stylists in a horrible situation. They use to be the best. It’s very sad to watch a company that use to care, hurt so many of our livelihoods.
**WARNING** Do not buy or subscribe to this app. They do not have integrity as a company and have left many of us stylists in a horrible situation. They use to be the best. It’s very sad to watch a company that use to care, hurt so many of our livelihoods.
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I can’t believe you did this again
I have had to purchase this app two times spending $200 on an app that should’ve only cost me $100.
App crashes twice a year in January and in June.
Contact with the developer is no replies back.
And now they decided that the $200 that I gave them for the app is not enough and now they want me to pay monthly. I can’t even get in this app to retrieve my clients information because now they are holding it hostage until I sign up for their monthly agreement. I have had this app with the exception of having to purchase it twice since 2011 and I have loved it. It fit my needs perfectly. Now I have a Bandan to this app and have moved my appointments to a new one. I’m very happy and it offers even more and better quality options that didn’t cost me a penny to download. Very disappointed. I did not wanna make this move. But you holding my clientele and my appointments hostage draws the line in the sand. Not a very good way to do business. all of us using this app and trying to run our salons would go out of business if we treated our clients like this. Such a shame.
App crashes twice a year in January and in June.
Contact with the developer is no replies back.
And now they decided that the $200 that I gave them for the app is not enough and now they want me to pay monthly. I can’t even get in this app to retrieve my clients information because now they are holding it hostage until I sign up for their monthly agreement. I have had this app with the exception of having to purchase it twice since 2011 and I have loved it. It fit my needs perfectly. Now I have a Bandan to this app and have moved my appointments to a new one. I’m very happy and it offers even more and better quality options that didn’t cost me a penny to download. Very disappointed. I did not wanna make this move. But you holding my clientele and my appointments hostage draws the line in the sand. Not a very good way to do business. all of us using this app and trying to run our salons would go out of business if we treated our clients like this. Such a shame.
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Thank you
Thank you thank you.
2 things.
I have had this program for years. I love it.
when it stopped working I was freaking out .
After trying many other software.
I was over the moon when I saw this working.
I am more than willing to pay $10 a month. A lot of the others are worst programming and cost more.
Ok on the other part. Please fix the entering new clients. It crashes.
Thank you so much!
2 things.
I have had this program for years. I love it.
when it stopped working I was freaking out .
After trying many other software.
I was over the moon when I saw this working.
I am more than willing to pay $10 a month. A lot of the others are worst programming and cost more.
Ok on the other part. Please fix the entering new clients. It crashes.
Thank you so much!
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Doesn’t work!
Calendar only shows month settings so scheduling is a guessing game! Loved the PSA when it worked but now it’s just an expensive waste of money! Besides the money lost on the app I’m loosing time and money in the salon with the messed up schedule and they don’t seem to be in any hurry to fix the problem! Now it only stays open for 10 seconds when contacted they said it was the new IOS update, well because this app has had so many problems I didn’t do the update and support had not thing to say about that!!! So frustrating keep your money... I want my money back!!! This is ridiculous!!! Now after not paying once but twice for this horrible app so $200 they now want to start charging $9.99 a month 😂😂what a joke I’d never hope for a real company to fail but I sincerely hope they go down before another person looses money (time, appointments extra) on this crap!!!!
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Pay $100- twice for app, now also have to pay $9.99 a month for a subscription?!?!
So when I first purchased the app for $100- bucks, I said it was worth it since I didn’t need to pay a monthly subscription price. Then I was forced to pay $100- bucks again because they updated the app and slightly changed the name from Personal Salon Assistant to Personal Salon Assistant +Plus. The app rarely gets updates. It has had severe crashes that go unfixed for way longer than they should. As when returning from being out of work for 3 months from Covid quarantine to return to work and not have the app working for over 2 months! No response or reply from owner saying it’s going to be fixed. Terrible customer service where u can’t contact anyone for help. Now my app gets an update and I can’t use it unless I start paying a subscription fee of $9.99 a month?!?! A subscription for what??? They do absolutely nothing new to update the app. It’s been the same for years. And crashes way to often without being fixed. Not worth it! This is just a scheme for the owner to make more money! It’s not going to help the app to work better or get any upgrades! Ridiculous! He should be reported to the better business bureau!👎
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😂
Thank God I started using google calendar which is more reliable and it reminds you 10min before your next appointment and much easier ohhh and it’s FREE and stable then this crap. I had purchase this app years ago for 100$ now they want monthly subscriptions
Terrible Customer Service!!!!
I have purchased this app two times and really enjoyed using it when it worked. I was getting kicked out continually when our salon reopened. I have emailed customer service four times and NEVER got a response. I was forced to find a different app and I’m so upset that I wasted $99 twice when it’s obvious that they don’t care about their customers. This app has been unusable for more than a month and now they FINALLY decided to do an update to fix the problem. I will NEVER use it again. Don’t waste your money!!!!
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Added fix for bug fix now can’t edit or make appointments
PSA shuts down when attempting to schedule, delete or reschedule an appointment
Why can’t this program be ready for the operating system updates,
Frustrated
Why can’t this program be ready for the operating system updates,
Frustrated
Crashing need update ASAP
It’s still need work on this app And NOW this Crashing on me after 10 sec
It’s stupid joke not business
It’s not the first time , every year the same
Never a head of the game. Always the last one to update the app
It’s stupid joke not business
It’s not the first time , every year the same
Never a head of the game. Always the last one to update the app
App crashing after a few seconds
Edit to my original review...
The developer’s name is Chas Inzinna. You can look him up on Facebook. I’ve left a post there regarding this insane situation with the app crashing. He is a salon owner, who surely knows the importance of having an app that works and is reliable, which makes this all the more unacceptable. The name of his salon is Soho Salon. The phone number is (585) 748-2369. You can call or text that number, which I’ve also done, in hopes that this will get sorted out with an update ASAP.
This is the third or fourth time this has happened over the years. I open my salon app, and it kicks me out after 8-10 seconds. I cannot keep it open long enough to check my schedule, book a client, or even look up a formula. Basically, I can’t work like this. As a previous reviewer stated, we were only just allowed to open back up after being unemployed for 6 weeks. This is the last thing I need right now. The problem is typically fixed with an app update. When can we expect that? I’m going on the 3rd day of this.
The developer’s name is Chas Inzinna. You can look him up on Facebook. I’ve left a post there regarding this insane situation with the app crashing. He is a salon owner, who surely knows the importance of having an app that works and is reliable, which makes this all the more unacceptable. The name of his salon is Soho Salon. The phone number is (585) 748-2369. You can call or text that number, which I’ve also done, in hopes that this will get sorted out with an update ASAP.
This is the third or fourth time this has happened over the years. I open my salon app, and it kicks me out after 8-10 seconds. I cannot keep it open long enough to check my schedule, book a client, or even look up a formula. Basically, I can’t work like this. As a previous reviewer stated, we were only just allowed to open back up after being unemployed for 6 weeks. This is the last thing I need right now. The problem is typically fixed with an app update. When can we expect that? I’m going on the 3rd day of this.
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Don’t buy
When the actual program works it’s decent. But it’s so frustrating that it’s constantly crashing and there is no technical support team you can get in touch with. The worst part is it stopped working since salons were allowed to open due to covid and still has been down for me that’s been atleast 4 weeks I got a new program and works great it’s VagaroPro
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Contact co owner of app. At his salon in NY.
This app has been a mess. I suggest everyone contact the co owner of the app. His name is Chaz and he works at a salon in Ny. You can google for the salon phone number and web sight. Maybe he will get things moving then.
