Perth Mint GoldPass User Reviews

Name: Perth Mint GoldPass
Rating: 2.6 (15 reviews)

Perth Mint GoldPass

Gold Corporation

💰 Finance

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Too much fee or hidden charges

They charge too many hidden charges for each transaction, this is not disclosed properly, you have to dig through the conditions.
Don’t waste your time and money

samgfihsweyhcxd

5 years ago

Response from developer

Thank you for taking the time to review Perth Mint GoldPass. We are constantly working towards improving the user experience and are taking all suggestions under advisement. Kind regards, The Perth Mint.

Some improvements

Wish y’all made the following improvements

1. Instant deposits
2. An iOS widget for iPhones and an app for the Iwatch
3. Need to add the ability to buy platinum and palladium too!

Still waiting on #1 & 2 but getting better

Ldebro

5 years ago

Response from developer

Thank you for your feedback. We are constantly working towards improving the user experience and are taking all suggestions under advisement. Kind regards, The Perth Mint.

Terrible

To deposit money into the account you need to wire them money which if you planned on putting $50 a week or whatever into the app you would have to consider the wire fee on top of that killing the whole point of investing in small amounts. Just get the cash and buy your silver in person or online

TigerTman

5 years ago

Response from developer

Thank you for your feedback. We are constantly working towards improving the user experience and are taking all suggestions under advisement. Kind regards, The Perth Mint.

2 Weeks and Waiting

Well, it’s about 2 weeks and I’m still waiting to have my account activated to allow purchases. Seems to be an arcane, manual process for each step with people that do one thing per account request a day and then ask for the next piece of info. Or maybe this is because the price of gold dropped so much and they are reluctant to activate new accounts until the price goes up? Regardless, many emails and info requests and still nothing. They should take some coaching from other companies like Coinbase to see how things should be done with automatic online linking of bank account and no fee transfers of money then purchases almost immediately. I’m wondering if they use pencil and paper on clipboards and inter office mail carts to communicate internally. Based on my experience and those recounted in other reviews, I’m not even sure I want to use this service after all the effort.

RJTaylorJr

6 years ago

Response from developer

Hi RJTaylor Jr, thank you for taking the time to review The Perth Mint GoldPass. We are continuously improving our service and wish to extend our apologies about the delay. Kind regards, The Perth Mint.

Lots of fees to use

I like the concept but there is a lot of work to be done here. The cheapest option to transfer money in is ACH, if your bank offers it, if not, there is a $30 fee to wire money to GoldPass. My bank charges $3 to ACH transfer money to GoldPass so if you are thinking of dollar cost averaging you need to take this fee into account.

Once you get your money to GoldPass (3 business days), there are fees to purchase and sell gold certificates.

Finally when you withdraw money from GoldPass, you have to go through a complex authentication process where you send “Gold Corporation (GoldPass)” your recent monthly bank statement so they can review your transactions and determine if your receiving bank account is legitimate (takes about 1 week). I tried a withdrawal to see how it worked, it took 3 days, and my bank charged me a $15 wire transfer fee to receive the withdrawal.

That is a lot of fees! Unfortunately the fees make this product in its current form unattractive as an investment vehicle.

Ace America

6 years ago

Response from developer

Thank you for your feedback. The app offers both ACH or WIRE transfer to use as you prefer. We are aware of associated fees as charged by banks to complete the various transfer options, unfortunately such charges are outside our control as these are set by the banking institutions. You will notice a slight time lag in withdrawing funds as the operations team here in Australia need to approve the payments via JP Morgan. We typically remit funds via wire method as this is the most timely and based on customer feedback the preferred option. Kind regards, The Perth Mint.

Depositing is Difficult

Its difficult to transfer money into the app. I wish this was easier. Can’t speak to the other features yet as I haven’t been able to transfer funds yet.

nick scheafer

6 years ago

Response from developer

Cannot even register

Unfortunately, an error prevented us from processing your request.

If you are experiencing problems, please visit our help pages via the link below.

ZZ1949

6 years ago

Response from developer

Hi, thank you for your feedback. We apologise for the technical error you experienced when attempting to register with GoldPass. If you could please contact the GoldPass support desk at goldpass@perthmint.com or +61 8 9421 7250 we will endeavour to fix the problem so that you, like thousands of other users, may enjoy convenient and timely trading with GoldPass. Kind regards, The Perth Mint.

You can buy and sell gold. That’s it.

It would be nice if you could monitor buy and sell prices of gold. Maybe a graph.

Andrazy

7 years ago

Response from developer

Hi, thank you for your feedback. We are constantly working towards improving the user experience and are taking all suggestions under advisement. To this end, live pricing and gold price charts are now available to users who have fully registered and been verified within the app. Kind regards, The Perth Mint.