Reservations Aren’t Showing Up
The app is great when it’s working properly! It seems every couple of months it starts glitching and doesn’t show any of my reservations. It’ll say that I “don’t currently have any reservations” even though I know I have several upcoming reservations that I have email confirmations for. When I’ve called the main number to report the issue, I was told to try uninstalling and reinstalling the app and to try using Google Chrome in our home computer to see if reservations would show. Neither worked and it still told me I didn’t have any reservations. The last time this happened a couple of months ago, it took several WEEKS for it to be fixed. I don’t understand why this continues to be an issue and why it takes WEEKS to fix when it does. Please find a permanent fix for this issue as it’s super frustrating having to call our local Pet Paradise to make sure all of my reservations are there each time it happens.
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Good app
Pertaining to the app, it has improved greatly and is very good. That being said there are a couple of improvements I’d like to see. First, the developer should adjust the viewing of the cameras so the full camera angle shows up on the app. If you look at the cameras on the website with a tablet or computer, you can see more yard or pool than what the app shows. Next, if they can figure out a way for the phone reservations to show up in your app portal that would be great. Pet Paradise is pretty awesome and the people there are very busy taking care of the pets, for someone to trash the business in a review for not answering the phone is ridiculous . Maybe they should take their pet to Camp BowWow where they can get out of the yard and get lost all the time. PP has been nothing but good to us, I only wish there was another one closer to us on the Westbank.
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Horrible App and website
Horrible app and website. I was a new customer with 2 dogs requiring grooming and occasional boarding. I had difficulty creating an account. I downloaded the app and then it got stuck just spinning when trying to maneuver through it. Unable to make an appointment it appeared all appointment times were filled even though I requested three months out. I couldn’t tell if you were busy or your calendar wasn’t working. Unfortunately, you lost a customer due to the frustration of trying to book online. You don’t make it that easy.
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Never find appointment date
Since they just opened up this place right down the street, I have tried making appointments and there are never any available and nobody answers the phone after you get to customer service.
Needs an “Add to Calendar” button
Great app that would be much better if they included Add to Calendar functionality in either the app itself or at least the confirmational emails. After ending a streak of ten reservations, I had to manually add each one into my calendar.
Military Discount
We have filled out the military 20% discount form multiple times and cannot get the discount to show up on our APP. The local Pet Paradise in New Mexico shows we have the military discount but it hasn’t updated to the APP.
Awful app
I have to reset my password every single time I login. Very frustrating.
Doesn’t Work
Every single time I try to login it says my password is wrong. I reset the password and it still says it’s wrong. Even on the website, I have to reset my password each time. Terrible!
Crashes way too often
This app crashes often - when I try to update a pet’s profile or when I am simply making a reservation, it just completely crashes and I lose all of the information that was entered. Not a good user experience.
Super Handy
Such a quick and easy way to get everything you need without the hassle of the website being laggy! I love watching the cameras and knowing my dog is in the best care!
Response from developer
We are so happy to hear of your great experience with the app. Stay tuned, even more features are on the way!
Easy to use
Love being able to book my reservations on the app instead of calling in. Super easy to use
Response from developer
Thank you! We appreciate the positive feedback.
Great place with amazing staff!
Pet Paradise is a lovely day care for your pet. The staff was able to help get both of my pets settled and at ease quickly, giving me the peace of mind I needed when leaving my fur babies to someone else’s care. Thank you Pet Paradise!
Response from developer
Thank you for the review. We are so happy to see that your pets are enjoying Paradise.
Worse than dog crap
The only thing this app is good for is cameras. The staff never answer the phones or call you back because they’re pushing everyone to use the app, but when i try to book reservations they never work. The comments section for your pet always glitches so i can’t type I have to voice to text (which i don’t like doing). I strongly believe they need to improve their customer service and office communications in every location instead of relying on an app that barely works.
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Response from developer
Thank you for your feedback. We are sorry to see you did not have a good experience. We are making regular updates to improve the user experience. We hope you will give it another try.
Not able to login
I already have an account with pet paradise. I can login on the website. But this app will not let me login. Keeps saying wrong password. I hv change my password 2x’s and still can’t login. Unfortunately this app is useless for me.
Response from developer
We are sorry to hear of you issues. Please feel free to call us for assistance.
Worst app ever
Half the time it won’t open, the times it does open it either freezes up or just flashes and shuts down. I’m not sure why it’s been released since it seems to be full of glitches. Seems like a sales prevention tool.
Not user friendly!!
Have been trying to reset my password for a month and the link does not work! I called the 1 877 pets play number and they said they have nothing to do with the app and can’t fix.
Response from developer
We are sorry to hear this! Our call center team has undergone extensive training to be able to support customers with app concerns.
Confirms Bookings when they are Not!
Terrible booking platform. Confirms bookings days before the stay to only find out the day before or day of they are completely booked.
Easier than website
Works well for reservations. Opportunities for improvement: make the log in process work with Face ID, integrate the webcams. Thanks
Pet Paradise App
So user friendly! Easy to navigate and takes only a few minutes to make a reservation. Immediate reservation confirmation is provided after submitting the request.
Response from developer
Thank you! We love to hear that you had a good experience.
Does not work
The app will not go past the login. No matter what I do. Deleted and redownloaded 3 times and nothing.
