Good service; frustrating app
So I’ll keep using the app because of the service; but the app and process are definitely confusing and often hard to navigate.
Response from developer
Thank you so much for your loyal support and for sharing such detailed feedback with us! We are absolutely glad to hear that you have had great experiences with multiple sitters in our community—connecting pet parents with wonderful care is exactly why we do what we do. To help clarify, the review is only essential for us to know about the service you received from the sitter and to help them build their profile. We want to make sure your future bookings are as smooth as possible! For any assistance with your account, login issues, or payments, please feel free to reach out to our dedicated support team at http://www.petbacker.com/t/s so we can assist you personally. Thank you again for helping us improve, and we look forward to continuing to serve you and your pets! 🐾✨
Good app.
Don’t Recommend
Response from developer
We are truly sorry to hear that your experience on the platform has been so frustrating and discouraging so far. Regarding the users asking to move communication offline, we want to reassure you that to uphold safety and security, we strongly discourage sharing personal information before the booking confirmation. We implement these automated filters specifically to protect dedicated sitters like you, as welcoming a stranger into your home or going to theirs carries inherent risks, and keeping interactions within the app ensures you are covered by our platform protections. The profiles attempting to bypass this system are often flagged and removed by our Trust and Safety team to keep the marketplace secure. We truly value your background and experience as a house and dog sitter, and we want to help you get the genuine, high-quality inquiries you deserve. For further assistance with your account, or to report any suspicious profiles so we can take immediate action, please reach out to our support team at http://www.petbacker.com/t/s. We appreciate your patience and hope we can turn this experience around for you. 🐾✨
Reliable, Easy, and Full of Amazing Sitters
We were able to connect with an amazing sitter quickly, and the entire process—from browsing profiles to booking and communication—was seamless. The messaging feature made it easy to stay in touch and receive updates, photos, and videos, which gave us so much peace of mind while we were away from our dogs.
What really stands out is the quality of caregivers on the platform. You can tell there’s a strong community of people who genuinely love animals and take their responsibility seriously.
If you’re traveling or just need reliable pet care, PetBacker is a fantastic app. We will absolutely be using it ag
Response from developer
Thank you so much for this absolutely wonderful review! We are glad to hear that PetBacker has been a total lifesaver for you while traveling. Your kind words about the quality and dedication of our caregiving community mean the world to us. We take great pride in hosting sitters who genuinely love animals and treat your fur babies like their own family. Thank you for your high recommendation and for trusting us with your dogs during your travels. We look forward to being there for you on your next trip! Safe travels, and see you again soon! 🐾❤️✨
