Good service; frustrating app
So I’ll keep using the app because of the service; but the app and process are definitely confusing and often hard to navigate.
Response from developer
Thank you so much for your loyal support and for sharing such detailed feedback with us! We are absolutely glad to hear that you have had great experiences with multiple sitters in our community—connecting pet parents with wonderful care is exactly why we do what we do. To help clarify, the review is only essential for us to know about the service you received from the sitter and to help them build their profile. We want to make sure your future bookings are as smooth as possible! For any assistance with your account, login issues, or payments, please feel free to reach out to our dedicated support team at http://www.petbacker.com/t/s so we can assist you personally. Thank you again for helping us improve, and we look forward to continuing to serve you and your pets! 🐾✨
Good app.
Don’t Recommend
Response from developer
We are truly sorry to hear that your experience on the platform has been so frustrating and discouraging so far. Regarding the users asking to move communication offline, we want to reassure you that to uphold safety and security, we strongly discourage sharing personal information before the booking confirmation. We implement these automated filters specifically to protect dedicated sitters like you, as welcoming a stranger into your home or going to theirs carries inherent risks, and keeping interactions within the app ensures you are covered by our platform protections. The profiles attempting to bypass this system are often flagged and removed by our Trust and Safety team to keep the marketplace secure. We truly value your background and experience as a house and dog sitter, and we want to help you get the genuine, high-quality inquiries you deserve. For further assistance with your account, or to report any suspicious profiles so we can take immediate action, please reach out to our support team at http://www.petbacker.com/t/s. We appreciate your patience and hope we can turn this experience around for you. 🐾✨
Reliable, Easy, and Full of Amazing Sitters
We were able to connect with an amazing sitter quickly, and the entire process—from browsing profiles to booking and communication—was seamless. The messaging feature made it easy to stay in touch and receive updates, photos, and videos, which gave us so much peace of mind while we were away from our dogs.
What really stands out is the quality of caregivers on the platform. You can tell there’s a strong community of people who genuinely love animals and take their responsibility seriously.
If you’re traveling or just need reliable pet care, PetBacker is a fantastic app. We will absolutely be using it ag
Response from developer
Thank you so much for this absolutely wonderful review! We are glad to hear that PetBacker has been a total lifesaver for you while traveling. Your kind words about the quality and dedication of our caregiving community mean the world to us. We take great pride in hosting sitters who genuinely love animals and treat your fur babies like their own family. Thank you for your high recommendation and for trusting us with your dogs during your travels. We look forward to being there for you on your next trip! Safe travels, and see you again soon! 🐾❤️✨
Skeptical…Turned out to be Perfect!!
Amazing
Significant Pricing Disconnect and "Expat Tax" Issues
It feels like the app's algorithm or 'suggested rates' along with their taxes and fees encourage sitters to charge Western-tier prices (or higher) for services that attempt to re-configure the local economy, leading to a lot of time wasted declining 'lofty' proposals that don't reflect the local economy at all. I eventually found several highly qualified, experienced professionals outside the app for 1/4 of the cost. If you're an expat or moving to the region, be prepared to do a lot of vetting to avoid getting fleeced. The app needs better localized pricing guardrails or more transparent market data for both owners and sitters.
The only use it might serve is if you’re in a pinch and need to hire someone same day. Other than that, steer clear.
Response from developer
We appreciate your detailed feedback regarding the marketplace dynamics in the Philippines. We truly value these insights as they help us improve our platform for different regions. At PetBacker, we operate as an open marketplace where sitters are free to set their own rates based on what they feel their time and expertise are worth. The fees included in our platform are designed to cover the PetBacker Protection Program, 24/7 customer support, and the secure payment handling that protects both the owner and the sitter. Please reach out to our support team at http://www.petbacker.com/t/s, and we’ll guide you through how it works. We hear your concerns about localized pricing and are sharing your feedback with our team to help improve our "suggested rates" and matching logic for specific markets. We aim to provide a fair and transparent experience for both pet owners and sitters. We are always here with you on your journey and thank you for helping us grow! 🐾✨
Pet Taxi
No funciona la app
Not user friendly
Very week costumer service and there is no emergency service available as you need to send them an email each time you want to contact them!
The fact that the jobs are being posted and anyone can accept it is ridiculous! Why clients can not reach the sitter directly and book or rebook with them?? Too many issues
Oct 2025: this app is getting less user friendly as before!! The sitter won’t get paid unless the pet parent leaves a review!!
Un support technique inexistant
Response from developer
Bonjour ! Nous vous présentons nos plus sincères excuses pour ce délai d'un mois, qui est tout à fait inhabituel et frustrant, surtout lors du passage à un nouveau téléphone. Nous comprenons parfaitement votre agacement. Nous souhaitons rectifier cette situation immédiatement. Nous vous invitons à contacter à nouveau notre équipe d'assistance via ce lien : http://www.petbacker.com/t/s. Nous allons faire de votre dossier une priorité absolue afin de nous assurer que vous retrouviez l'accès à votre compte et que tout soit corrigé rapidement. Merci de votre patience et de nous donner l'opportunité de résoudre ce problème au plus vite. Nous sommes là pour vous aider !
Needs serious work
Because it seems to be the only
Reliable pet sitter app outside of
The United States but it’s very glitchy and could use a serious redesign. Not very user friendly and overall far too clunky.
Fake
Great service!
Great company, great people
Response from developer
Thank you so much for your kind words and for sharing your positive experience with PetBacker. We're glad to know that our app and our amazing dog sitters have been a "life saver" for you and your furry family. Your feedback truly means a lot to us! Thank you for choosing Petbacker, and we hope to have the opportunity to serve you again for your pet care needs in the future.
The App works
Some bugs during job update
hate this
Don’t trust it
Not user friendly
Very week costumer service and there is no emergency service available as you need to send them an email each time you want to contact them!
The fact that the jobs are being posted and anyone can accept it is ridiculous! Why clients can not reach the sitter directly and book or rebook with them?? Too many issues
