Good interaction
We had to cancel a booking due to a non-responding pet-sitter. The hotline support handled the situation within an hour. Customer service is an important point for an app.Thx.
Decent
Decent app. Does what it’s supposed to. A bit clunky. Would like the ability to block out parts of the calendar when I cannot petsit and not get requests for that. Also I don’t want to fill out more details separately for boarding, day care, walks, etc. Please make it more streamline and easier to use. You can look at how Rover does it and do something similar.
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Response from developer
Thank you for taking the time to review PetBacker and for providing constructive feedback. We are glad to hear the platform is serving its core purpose for you. Regarding your calendar, you can block out unavailable dates directly within the app settings to prevent receiving inquiries during those times. We also appreciate your notes on streamlining the multi-service setup process and layout. If you need any assistance, please contact our support team at http://www.petbacker.com/t/s and we will gladly assist you. Thank you for choosing Petbacker! 🐶❤️
Paranoid app
This app is not friendly use, I have lost 5 possible client because they or me ask a question that this app cant handle. This have many security for avoid losing money, and is unnesesary.
Message board won’t load messages so I can’t respond
I stopped using this app because I wasn’t getting enough attention and when I did get a boarding request, I opened it and got a white screen, I don’t know what it is but it needs to be fixed. Now I had to message customer service about this issue as well
I recommend it
I’ve hired three different pet sitters through PetBacker, and every experience has been excellent. The app is user friendly, and the payment system has always worked smoothly and made the whole process easy.
