Petivity appears to be a legitimate app. The AppsHunter Legitimacy Score for Petivity is 95 out of 100 points across 7 verification signals from App Store and developer data.

Petivity User Reviews

Name: Petivity
Rating: 4.6 (595 reviews)

Petivity

Nestlé Purina Petcare Company

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience38.0% of reviews

Neutral21.1% of reviews

Negative experience40.8% of reviews

~ Based on 71 written reviews from the US App Store.

What users say

Summarized from real user reviews of Petivity. Based on 595 reviews and a 4.6/5 average, it highlights the 7 positives and 13 negatives reviewers mention most about this Health & Fitness app.

Positive things

💡Effective health monitoring for cats with urinary/kidney issues
⚖️Accurate weight tracking for elderly or health-conscious cats
📊Useful insights and data visualization for pet health
🎯Reliable cat identification when weights differ significantly
📱Simple and intuitive interface when functioning properly
🔔Helpful notifications for litter box activity
❤️Early detection of serious health problems

Negative things

🔐Constant forced logouts requiring frequent re-authentication
🚫VPN incompatibility blocking app access
🐛Frequent app crashes and 'hairball' errors
⚠️Poor AI accuracy for multi-cat households with similar weights
📊Slow and unreliable data syncing and updates
🔄Reverts to training mode unexpectedly losing learned data
⚖️Inaccurate weight readings and fluctuations
🔗Forced Google/Apple authentication without direct login option
👥No multi-user or account sharing capability
📈Confusing and unusable chart visualization with cat face graphics
🐢Extremely slow app performance and loading times
🔌WiFi connectivity issues with certain router models
📋Difficult event editing and correction workflow

Is Petivity Safe?

Petivity appears safe based on user ratings. AppsHunter Safety Score for Petivity is 91/100.

This assessment is based on 595 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.9% of ratings point to a safe experience

3.7% of ratings suggest some concerns

6.4% of ratings point to a risky experience

~ Based on 595 App Store ratings for Petivity.

Is Petivity Legit?

Petivity appears to be a legitimate app. AppsHunter Legitimacy Score for Petivity is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Purina Advertisement

I really like the product, but lately it seems like all the development has gone into finding more ways to spam you about Purina products than the app functionality itself. Basic features like clearing all alerts at once, pausing when a cat isn’t there (common for households in which owners are separated), or allowing multiple people to access the records (needed in households in which owners aren’t separated) have been missing for far too long. But every major update seems to come with new ways to force Purina products into every interaction.

WhiskeyKitty

18 days ago

Good hardware, but needs Multi-User/Family Sharing ASAP

Our three scales and the app have been helpful, but the current login system is a massive hurdle for multi-person households.

Because the app only allows Apple or Google SSO (no standard email/password option), family members are forced to share their core Google or Apple credentials just to view the data. This creates a severe security and privacy risk. Furthermore, when multiple family members try to use the same login, they are constantly kicked out and logged out.

To fix this bottleneck, please consider implementing one of these standard fixes: 
1. The "Invites" Model: Let each family member log in via their own personal SSO account, and allow the primary owner to send an email invitation to "Share Device" (similar to the "Share My Dog" feature in your GPS tracker app).

2. Apple Family Sharing / Google Family Link: Integrate native cloud-sharing frameworks so members of the same digital family group can automatically view the same account instance.

3. Email/Password Fallback: Allow a standalone login so families can safely share a dedicated pet-care password without compromising their personal master accounts.

Monitoring cat health should be a team effort for a family. Please update the user architecture to support multi-device syncing!

CscottNick

2 months ago

Response from developer

Thank you for sharing your thoughtful feedback. We’re glad the monitors have been helpful, and we appreciate your insights on multi-user access. Our team is actively developing single sign-on access, targeted for release this July. You will receive an email with instructions once it’s ready. This update will also include an optional email/password login. We’ve also shared your suggestions, including device-sharing invitations and family-sharing integrations, for further review as we continue to improve the Petivity experience. You’re always welcome to contact us at 866-979-2477 or support@petivity.com. Thanks again for being with Petivity, and give your cats a soft ear scratch from us. — Your Petivity Team

Constant log outs and errors

Constantly logging me out and for the last 24 hours throws an error during login and kicks me back out. Really putting the k in quality here.

Zarwin

3 months ago

Wonderful

This is such a game changer for tracking our kitties. It would be great if we could add our own notes such as when they do urinate or defecate outside the litter box however.

MelHaas

4 months ago

Poor app design

I don't know why a company as large as Purina can't find programmers to make an app that works. I've been using this for about a year. Why does this app keep signing people out of the app and then having to log in again every few weeks? It is beyond frustrating.

se92692

6 months ago

Logs out all the time

The constant log outs and pop ups are infuriating

Zarwin

6 months ago

VPN blocks the app

Can’t use app because of VPN

catlover2438

7 months ago

Error code 1041

Unable to connect to xfinity xb8. Setting is 2.4ghz wpa2 and entering correct password. Also tried a hard reset. Petivity is in same room as xb8 and all other devices work fine. My review is specifically based on xfinity xb8 use with petivity monitor. I wrote to petivity customer support and will update this review with any additonal response.

Update: The Petivity Support team responded to my concern and fixed the problem after about a month. They kept me updated and even provided me with coupons which helped me purchase purina food for free. I am very happy with the customer support and the monitor is fixed and working successfully! Changing my review to 5 stars! I experienced great customer service and concern for my problem.

Boris Nikolai

7 months ago

Problem fixed

Works well now that the connection issue has been fixed. The insights are nice. It isn’t 100% accurate in determining whether the cat went #1 or #2, but that’s a small issue. Would also like the scale to sync to the app on a slightly more regular basis right now it seems to be random and can be delayed by multiple hours.

Rdvark1234

7 months ago

Works great

Lets me monitor the littler boxes.

Indiestar89

8 months ago

Great simple app!

Very simple and clear to use and read. I only wish it had better notification options

MrPKforNN

9 months ago

Nice, but needs a couple UI tweaks

Overall this app works well and has a good interface to provide the acquired data. I have had issues with the app getting a “hairball” that is not resolved by restarting or re-installing. In these cases, the issue will resolve itself in 24-36 hours.

My issues with the UI.
1. In events, with the list format, on the current day t second line has “time from event”, duration, and weight. All other days have the exact time. I think the current day should have exact time. I verify with a video camera and not having the click on the event to find the exact time would eliminate having to scrub through video.

2. Summary for a cat: nice infographic. Can select day, 2 weeks, 1 month, 6 month display interval. Would be nice if I could scroll back regardless of interval selected

3. Make it easier to clear multiple alerts.

Calabi-Yau Manifold

9 months ago

Response from developer

Thank you for sharing your detailed experience with the Smart Litter Box Monitor. We are glad to hear the app provides helpful insights into your cat’s health and that the infographic summaries add value to your routine. We are sorry for the occasional glitches and UI details that have made daily use less seamless. If you ever need assistance, please reach out to us at 866-979-2477 or support@petivity.com. We value your input, and we are committed to making Petivity more intuitive, reliable, and supportive of your cat’s health so you can feel confident in the care you provide. - Your Petivity Team

Connectivity nightmare

This app frequently logs you out, doesn’t save your login info, and requires you to reverify your credentials every time you use it. And you can only login via Google or Apple, no other direct username and password login option. It is defacto worthless because it doesn’t allow ease of login. So you end up not using the information. Fix the problem!

Aimeemmy

9 months ago

Bad update!

I love the Petivity but this update wiped out all my data. I have to start fresh as if I just started today. It wiped out my cats names & data & I’m not connected to my devices anymore either. Love the product & info I get from it but this update is frustrating!

NHBrat1

9 months ago

Too complicated

Very good data but this app is too complicated to navigate

Thenamethatwillnotbetaken

9 months ago

Works well

This is a great way to keep track of your pets bathroom activity and weight

Maxchase

10 months ago

Very helpful for a kitty with FUS or kidney disease

This is my second cat with FUS. My first kitty I didn’t have this, so he had already progressed into kidney disease before we caught it. With my new cat I’ve been able to see he’s been in the litter box more than double his usual, so I got him right into the vet and caught it early. We switched him to the diet food that helps breakdown structure crystals, and I’ll keep a closer eye on him. With Petivity I am able to catch urinary problems or kidney or even digestive problems earlier. It’s great that I can tell between the two cats (by weight) which cat was in the box too, to reduce that issue. Great product, fully recommend!

JustGina66

10 months ago

Response from developer

Thank you for sharing such a thoughtful review! We’re really glad Petivity helped you catch your new cat’s symptoms early, especially after what you went through with your first kitty. It’s great to hear that the insights made it easier to track each cat, understand their habits, and work closely with your veterinarian on the right plan. Your experience shows how valuable early detection can be, and we appreciate you trusting our system to help you stay ahead of those changes. If you ever have questions or need support, you can reach us at 866-979-2477 or support@petivity.com. Thanks again for being part of the Petivity family, and please give your cats a gentle head boop from us. - Your Petivity Team

Awesome App!

Helps us keep track of weight so we know if they need appetite stimulate/too many snacks… even when away. Extremely important for elderly cat that needs to maintain weight.

kwconchette

10 months ago

Discovered an issue with my cat

I had no idea by looking at my cat that she had been losing weight as she is a little heart at 12 pounds. But the Petivity device was giving me alerts that she was losing weight. She had lost just over a pound. I have 3 cats who free feed, so didn’t know if she had cut back on eating. Took her to the vet to discover a growth on the back half of her tongue. Now we are doing our best to treat it and give her a better quality of life and had to change her to canned food to keep her weight up. Without this device it would have taken longer to know she had a problem. I’ve had this device only about 6 months.

Vilula S

10 months ago

Response from developer

Thanks for sharing your story and thoughtful review. We’re really glad the device helped you spot one of your cat's weight loss early. Catching a change like that in a multi-cat home can be tough, and we’re relieved the alerts pushed you to the veterinarian when they did. We’re hoping the treatment plan and the switch to canned food help keep your cat comfortable and supported. You can reach our team at 866-979-2477 or support@petivity.com if you ever need support. Thanks again for choosing Petivity, and please give your cats a cozy cuddle from us. - Your Petivity Team