Good hardware, but needs Multi-User/Family Sharing ASAP
Our three scales and the app have been helpful, but the current login system is a massive hurdle for multi-person households.
Because the app only allows Apple or Google SSO (no standard email/password option), family members are forced to share their core Google or Apple credentials just to view the data. This creates a severe security and privacy risk. Furthermore, when multiple family members try to use the same login, they are constantly kicked out and logged out.
To fix this bottleneck, please consider implementing one of these standard fixes:
1. The "Invites" Model: Let each family member log in via their own personal SSO account, and allow the primary owner to send an email invitation to "Share Device" (similar to the "Share My Dog" feature in your GPS tracker app).
2. Apple Family Sharing / Google Family Link: Integrate native cloud-sharing frameworks so members of the same digital family group can automatically view the same account instance.
3. Email/Password Fallback: Allow a standalone login so families can safely share a dedicated pet-care password without compromising their personal master accounts.
Monitoring cat health should be a team effort for a family. Please update the user architecture to support multi-device syncing!
Because the app only allows Apple or Google SSO (no standard email/password option), family members are forced to share their core Google or Apple credentials just to view the data. This creates a severe security and privacy risk. Furthermore, when multiple family members try to use the same login, they are constantly kicked out and logged out.
To fix this bottleneck, please consider implementing one of these standard fixes:
1. The "Invites" Model: Let each family member log in via their own personal SSO account, and allow the primary owner to send an email invitation to "Share Device" (similar to the "Share My Dog" feature in your GPS tracker app).
2. Apple Family Sharing / Google Family Link: Integrate native cloud-sharing frameworks so members of the same digital family group can automatically view the same account instance.
3. Email/Password Fallback: Allow a standalone login so families can safely share a dedicated pet-care password without compromising their personal master accounts.
Monitoring cat health should be a team effort for a family. Please update the user architecture to support multi-device syncing!
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Constant log outs and errors
Constantly logging me out and for the last 24 hours throws an error during login and kicks me back out. Really putting the k in quality here.
Wonderful
This is such a game changer for tracking our kitties. It would be great if we could add our own notes such as when they do urinate or defecate outside the litter box however.
Poor app design
I don't know why a company as large as Purina can't find programmers to make an app that works. I've been using this for about a year. Why does this app keep signing people out of the app and then having to log in again every few weeks? It is beyond frustrating.
Logs out all the time
The constant log outs and pop ups are infuriating
VPN blocks the app
Can’t use app because of VPN
Error code 1041
Unable to connect to xfinity xb8. Setting is 2.4ghz wpa2 and entering correct password. Also tried a hard reset. Petivity is in same room as xb8 and all other devices work fine. My review is specifically based on xfinity xb8 use with petivity monitor. I wrote to petivity customer support and will update this review with any additonal response.
Update: The Petivity Support team responded to my concern and fixed the problem after about a month. They kept me updated and even provided me with coupons which helped me purchase purina food for free. I am very happy with the customer support and the monitor is fixed and working successfully! Changing my review to 5 stars! I experienced great customer service and concern for my problem.
Update: The Petivity Support team responded to my concern and fixed the problem after about a month. They kept me updated and even provided me with coupons which helped me purchase purina food for free. I am very happy with the customer support and the monitor is fixed and working successfully! Changing my review to 5 stars! I experienced great customer service and concern for my problem.
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Problem fixed
Works well now that the connection issue has been fixed. The insights are nice. It isn’t 100% accurate in determining whether the cat went #1 or #2, but that’s a small issue. Would also like the scale to sync to the app on a slightly more regular basis right now it seems to be random and can be delayed by multiple hours.
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Works great
Lets me monitor the littler boxes.
Great simple app!
Very simple and clear to use and read. I only wish it had better notification options
Nice, but needs a couple UI tweaks
Overall this app works well and has a good interface to provide the acquired data. I have had issues with the app getting a “hairball” that is not resolved by restarting or re-installing. In these cases, the issue will resolve itself in 24-36 hours.
My issues with the UI.
1. In events, with the list format, on the current day t second line has “time from event”, duration, and weight. All other days have the exact time. I think the current day should have exact time. I verify with a video camera and not having the click on the event to find the exact time would eliminate having to scrub through video.
2. Summary for a cat: nice infographic. Can select day, 2 weeks, 1 month, 6 month display interval. Would be nice if I could scroll back regardless of interval selected
3. Make it easier to clear multiple alerts.
My issues with the UI.
1. In events, with the list format, on the current day t second line has “time from event”, duration, and weight. All other days have the exact time. I think the current day should have exact time. I verify with a video camera and not having the click on the event to find the exact time would eliminate having to scrub through video.
2. Summary for a cat: nice infographic. Can select day, 2 weeks, 1 month, 6 month display interval. Would be nice if I could scroll back regardless of interval selected
3. Make it easier to clear multiple alerts.
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Connectivity nightmare
This app frequently logs you out, doesn’t save your login info, and requires you to reverify your credentials every time you use it. And you can only login via Google or Apple, no other direct username and password login option. It is defacto worthless because it doesn’t allow ease of login. So you end up not using the information. Fix the problem!
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Bad update!
I love the Petivity but this update wiped out all my data. I have to start fresh as if I just started today. It wiped out my cats names & data & I’m not connected to my devices anymore either. Love the product & info I get from it but this update is frustrating!
Too complicated
Very good data but this app is too complicated to navigate
Works well
This is a great way to keep track of your pets bathroom activity and weight
Very helpful for a kitty with FUS or kidney disease
This is my second cat with FUS. My first kitty I didn’t have this, so he had already progressed into kidney disease before we caught it. With my new cat I’ve been able to see he’s been in the litter box more than double his usual, so I got him right into the vet and caught it early. We switched him to the diet food that helps breakdown structure crystals, and I’ll keep a closer eye on him. With Petivity I am able to catch urinary problems or kidney or even digestive problems earlier. It’s great that I can tell between the two cats (by weight) which cat was in the box too, to reduce that issue. Great product, fully recommend!
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Awesome App!
Helps us keep track of weight so we know if they need appetite stimulate/too many snacks… even when away. Extremely important for elderly cat that needs to maintain weight.
Discovered an issue with my cat
I had no idea by looking at my cat that she had been losing weight as she is a little heart at 12 pounds. But the Petivity device was giving me alerts that she was losing weight. She had lost just over a pound. I have 3 cats who free feed, so didn’t know if she had cut back on eating. Took her to the vet to discover a growth on the back half of her tongue. Now we are doing our best to treat it and give her a better quality of life and had to change her to canned food to keep her weight up. Without this device it would have taken longer to know she had a problem. I’ve had this device only about 6 months.
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Very informative
This system has amazed me with the information it provides. Especially helpful if you have an older cat, or health problems. Love it!
Scale won’t connect
The scale doesn’t connect to the app. It’s been over a month back and forth with customer service and they still don’t have a fix.
