Garbage
App no longer works without agreeing to receive spam. Constantly signs you out, doesn’t allow multiple users. We have two cats, one of which is double the weight of the other, yet the app needs regular re-training which cat is which
App fails to connect to wifi during setup
The current version fails does not connect to a wifi network during setup. Tap on an SSID -> tries to connect -> few seconds later it just fails with error code 1031. Maybe a bug with the latest version of the app that was just released? I tried on two separate devices, same result.
Purina Advertisement
I really like the product, but lately it seems like all the development has gone into finding more ways to spam you about Purina products than the app functionality itself. Basic features like clearing all alerts at once, pausing when a cat isn’t there (common for households in which owners are separated), or allowing multiple people to access the records (needed in households in which owners aren’t separated) have been missing for far too long. But every major update seems to come with new ways to force Purina products into every interaction.
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Forced to agree to spam to use app
New update forces you to agree to receive marketing spam emails to log in. A forced opt in. Scummy scum scum.
update made the app worse
in general the app works well but the latest update has made the app take so long to actually open. i just want to see the litter box usage, not look at a page advertising purina to me for 40 seconds
What happened to my account
I’ve had the smart litter box monitor for years. The app is not allowing me to use Sign in with Apple like I always have. It forced me to make a Purina account and all of my pet’s data is missing. I have lots of data logged on my account that I can’t access, and I need this data for my pet’s records, as well as to give the vet.
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Like the scale
I like the scale. I hate this app. I’m constantly having to log in. Then since the Purina upgrade ist been even worse.
What did you do with auth?
Stupid clowns
Good hardware, but needs Multi-User/Family Sharing ASAP
Our three scales and the app have been helpful, but the current login system is a massive hurdle for multi-person households.
Because the app only allows Apple or Google SSO (no standard email/password option), family members are forced to share their core Google or Apple credentials just to view the data. This creates a severe security and privacy risk. Furthermore, when multiple family members try to use the same login, they are constantly kicked out and logged out.
To fix this bottleneck, please consider implementing one of these standard fixes:
1. The "Invites" Model: Let each family member log in via their own personal SSO account, and allow the primary owner to send an email invitation to "Share Device" (similar to the "Share My Dog" feature in your GPS tracker app).
2. Apple Family Sharing / Google Family Link: Integrate native cloud-sharing frameworks so members of the same digital family group can automatically view the same account instance.
3. Email/Password Fallback: Allow a standalone login so families can safely share a dedicated pet-care password without compromising their personal master accounts.
Monitoring cat health should be a team effort for a family. Please update the user architecture to support multi-device syncing!
Because the app only allows Apple or Google SSO (no standard email/password option), family members are forced to share their core Google or Apple credentials just to view the data. This creates a severe security and privacy risk. Furthermore, when multiple family members try to use the same login, they are constantly kicked out and logged out.
To fix this bottleneck, please consider implementing one of these standard fixes:
1. The "Invites" Model: Let each family member log in via their own personal SSO account, and allow the primary owner to send an email invitation to "Share Device" (similar to the "Share My Dog" feature in your GPS tracker app).
2. Apple Family Sharing / Google Family Link: Integrate native cloud-sharing frameworks so members of the same digital family group can automatically view the same account instance.
3. Email/Password Fallback: Allow a standalone login so families can safely share a dedicated pet-care password without compromising their personal master accounts.
Monitoring cat health should be a team effort for a family. Please update the user architecture to support multi-device syncing!
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Constant log outs and errors
Constantly logging me out and for the last 24 hours throws an error during login and kicks me back out. Really putting the k in quality here.
Wonderful
This is such a game changer for tracking our kitties. It would be great if we could add our own notes such as when they do urinate or defecate outside the litter box however.
Poor app design
I don't know why a company as large as Purina can't find programmers to make an app that works. I've been using this for about a year. Why does this app keep signing people out of the app and then having to log in again every few weeks? It is beyond frustrating.
Logs out all the time
The constant log outs and pop ups are infuriating
VPN blocks the app
Can’t use app because of VPN
Error code 1041
Unable to connect to xfinity xb8. Setting is 2.4ghz wpa2 and entering correct password. Also tried a hard reset. Petivity is in same room as xb8 and all other devices work fine. My review is specifically based on xfinity xb8 use with petivity monitor. I wrote to petivity customer support and will update this review with any additonal response.
Update: The Petivity Support team responded to my concern and fixed the problem after about a month. They kept me updated and even provided me with coupons which helped me purchase purina food for free. I am very happy with the customer support and the monitor is fixed and working successfully! Changing my review to 5 stars! I experienced great customer service and concern for my problem.
Update: The Petivity Support team responded to my concern and fixed the problem after about a month. They kept me updated and even provided me with coupons which helped me purchase purina food for free. I am very happy with the customer support and the monitor is fixed and working successfully! Changing my review to 5 stars! I experienced great customer service and concern for my problem.
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Problem fixed
Works well now that the connection issue has been fixed. The insights are nice. It isn’t 100% accurate in determining whether the cat went #1 or #2, but that’s a small issue. Would also like the scale to sync to the app on a slightly more regular basis right now it seems to be random and can be delayed by multiple hours.
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Works great
Lets me monitor the littler boxes.
Great simple app!
Very simple and clear to use and read. I only wish it had better notification options
Nice, but needs a couple UI tweaks
Overall this app works well and has a good interface to provide the acquired data. I have had issues with the app getting a “hairball” that is not resolved by restarting or re-installing. In these cases, the issue will resolve itself in 24-36 hours.
My issues with the UI.
1. In events, with the list format, on the current day t second line has “time from event”, duration, and weight. All other days have the exact time. I think the current day should have exact time. I verify with a video camera and not having the click on the event to find the exact time would eliminate having to scrub through video.
2. Summary for a cat: nice infographic. Can select day, 2 weeks, 1 month, 6 month display interval. Would be nice if I could scroll back regardless of interval selected
3. Make it easier to clear multiple alerts.
My issues with the UI.
1. In events, with the list format, on the current day t second line has “time from event”, duration, and weight. All other days have the exact time. I think the current day should have exact time. I verify with a video camera and not having the click on the event to find the exact time would eliminate having to scrub through video.
2. Summary for a cat: nice infographic. Can select day, 2 weeks, 1 month, 6 month display interval. Would be nice if I could scroll back regardless of interval selected
3. Make it easier to clear multiple alerts.
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Connectivity nightmare
This app frequently logs you out, doesn’t save your login info, and requires you to reverify your credentials every time you use it. And you can only login via Google or Apple, no other direct username and password login option. It is defacto worthless because it doesn’t allow ease of login. So you end up not using the information. Fix the problem!
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