UX improvements
I find the subscription experience quite confusing and feel it could be significantly improved.
1. Subscription pricing and discounts
The subscription model doesn’t seem to consistently offer or retain the best available discounts. I only realised this when I went to place a separate order and noticed that the price was considerably cheaper, with the website actually suggesting that I subscribe to get the better deal.
As a result, I subscribed to the new offer and cancelled my previous subscription. This seems unnecessarily complicated and counterintuitive. Surely, existing subscribers should be guaranteed access to the best available deals without having to cancel and resubscribe to take advantage of them.
The whole point of subscribing is to benefit from convenience and better value. Customers shouldn’t have to continually check whether a new customer or promotional offer is cheaper than what they’re already paying.
2. Search functionality and user experience
The search functionality also needs improvement. When you enter a search term and then tap back into the search field to amend or refine it, the text disappears completely.
This means having to retype the entire search term every time, which is frustrating and unnecessary. The search field should retain the text already entered so users can easily edit, amend or refine their searches without starting again.
Overall, these may seem like small issues individually, but they create unnecessary friction in the customer experience. A more transparent and consistent subscription pricing structure, alongside a smoother and more intuitive search function, would make a significant difference.
1. Subscription pricing and discounts
The subscription model doesn’t seem to consistently offer or retain the best available discounts. I only realised this when I went to place a separate order and noticed that the price was considerably cheaper, with the website actually suggesting that I subscribe to get the better deal.
As a result, I subscribed to the new offer and cancelled my previous subscription. This seems unnecessarily complicated and counterintuitive. Surely, existing subscribers should be guaranteed access to the best available deals without having to cancel and resubscribe to take advantage of them.
The whole point of subscribing is to benefit from convenience and better value. Customers shouldn’t have to continually check whether a new customer or promotional offer is cheaper than what they’re already paying.
2. Search functionality and user experience
The search functionality also needs improvement. When you enter a search term and then tap back into the search field to amend or refine it, the text disappears completely.
This means having to retype the entire search term every time, which is frustrating and unnecessary. The search field should retain the text already entered so users can easily edit, amend or refine their searches without starting again.
Overall, these may seem like small issues individually, but they create unnecessary friction in the customer experience. A more transparent and consistent subscription pricing structure, alongside a smoother and more intuitive search function, would make a significant difference.
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VTVika van Tuyl
Qualities
Pets at homes items are full of qualities and it feels great when you get vouchers and offers on them it is an app easy to work .You can scan your card ,get offers and vouchers , and order online . It makes your pets feel right at home 🐾❤️
❤P❤️my pet-8822
Not impressed with the website.
The website is poorly structured. The navigation needs to be improved.
WWinnieAT
Non functioning app , avoid using
Absolutely useless Customer Service absolutely useless app and the app gets you to sign in and register for sub Subscribe and save you cannot amend your subscribe and save subscription or you can’t even speak to an advisor so I would not bothered with these
GGinip
Can’t cancel order
Not happy with the fact that I can’t amend an order immediately after placing it. I wrongly ordered the wrong item and now have to wait to reject delivery or return it.
Dreadful !!
Dreadful !!
WWinensoda
