Cannot save the password in my iphone
There are a couple of problems with this app that make it pretty much useless. It jumps over the button to save the new password, and I have to create a new password every time I use the app in your stores because it won’t keep me logged in. I have held up queues at your till since I got this app. Your marketing people or business intelligence team need to fix this if you want full adoption of the app because people will get really frustrated and not use it. People who are not tech savvy will fall out with it from day one.
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Wonderful store!
I love this store so much. Excellent value, loads of offers! Our puppy is so spoilt!
Almost perfect
Great app, love the customisation for pets and it’s easy to use. However, I would love for there to be a wish list feature. Then it would be perfect!
Subscription
Easy to use and quicker and cheaper than standard purchase.
Non functioning app , avoid using
Absolutely useless Customer Service absolutely useless app and the app gets you to sign in and register for sub Subscribe and save you cannot amend your subscribe and save subscription or you can’t even speak to an advisor so I would not bothered with these
Nice products
Although they have nice products they are not in stock that often.
Mr
Won’t let me change my personal details
UX improvements
I find the subscription experience quite confusing and feel it could be significantly improved.
1. Subscription pricing and discounts
The subscription model doesn’t seem to consistently offer or retain the best available discounts. I only realised this when I went to place a separate order and noticed that the price was considerably cheaper, with the website actually suggesting that I subscribe to get the better deal.
As a result, I subscribed to the new offer and cancelled my previous subscription. This seems unnecessarily complicated and counterintuitive. Surely, existing subscribers should be guaranteed access to the best available deals without having to cancel and resubscribe to take advantage of them.
The whole point of subscribing is to benefit from convenience and better value. Customers shouldn’t have to continually check whether a new customer or promotional offer is cheaper than what they’re already paying.
2. Search functionality and user experience
The search functionality also needs improvement. When you enter a search term and then tap back into the search field to amend or refine it, the text disappears completely.
This means having to retype the entire search term every time, which is frustrating and unnecessary. The search field should retain the text already entered so users can easily edit, amend or refine their searches without starting again.
Overall, these may seem like small issues individually, but they create unnecessary friction in the customer experience. A more transparent and consistent subscription pricing structure, alongside a smoother and more intuitive search function, would make a significant difference.
1. Subscription pricing and discounts
The subscription model doesn’t seem to consistently offer or retain the best available discounts. I only realised this when I went to place a separate order and noticed that the price was considerably cheaper, with the website actually suggesting that I subscribe to get the better deal.
As a result, I subscribed to the new offer and cancelled my previous subscription. This seems unnecessarily complicated and counterintuitive. Surely, existing subscribers should be guaranteed access to the best available deals without having to cancel and resubscribe to take advantage of them.
The whole point of subscribing is to benefit from convenience and better value. Customers shouldn’t have to continually check whether a new customer or promotional offer is cheaper than what they’re already paying.
2. Search functionality and user experience
The search functionality also needs improvement. When you enter a search term and then tap back into the search field to amend or refine it, the text disappears completely.
This means having to retype the entire search term every time, which is frustrating and unnecessary. The search field should retain the text already entered so users can easily edit, amend or refine their searches without starting again.
Overall, these may seem like small issues individually, but they create unnecessary friction in the customer experience. A more transparent and consistent subscription pricing structure, alongside a smoother and more intuitive search function, would make a significant difference.
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Payments Fail
The payments using this app fail constantly. Extremely frustrating, used Apple Pay and PayPal. So annoying. I don’t want to add a preferred payment method when I have Apple Pay.
Qualities
Pets at homes items are full of qualities and it feels great when you get vouchers and offers on them it is an app easy to work .You can scan your card ,get offers and vouchers , and order online . It makes your pets feel right at home 🐾❤️
Not impressed with the website.
The website is poorly structured. The navigation needs to be improved.
Non functioning app , avoid using
Absolutely useless Customer Service absolutely useless app and the app gets you to sign in and register for sub Subscribe and save you cannot amend your subscribe and save subscription or you can’t even speak to an advisor so I would not bothered with these
Can’t cancel order
Not happy with the fact that I can’t amend an order immediately after placing it. I wrongly ordered the wrong item and now have to wait to reject delivery or return it.
Dreadful !!
Dreadful !!
Didn’t advise collection date before payment
If I knew I had to wait 4 days for collection I would not have ordered.
Great every time
So easy to navigate, order & free delivery!👍
Dreadful ap/site
9 times out of 10 I give up the site rarely completes an order can’t apply vouchers or won’t find stores, pretty useless
Great service
Fantastic service, great price
Online order
Very easy website and easy to find what we needed
Ordering
Very difficult
Quick and easy
Great app, easy to use. Good service and free to click and collect from local store.