UX improvements
I find the subscription experience quite confusing and feel it could be significantly improved.
1. Subscription pricing and discounts
The subscription model doesn’t seem to consistently offer or retain the best available discounts. I only realised this when I went to place a separate order and noticed that the price was considerably cheaper, with the website actually suggesting that I subscribe to get the better deal.
As a result, I subscribed to the new offer and cancelled my previous subscription. This seems unnecessarily complicated and counterintuitive. Surely, existing subscribers should be guaranteed access to the best available deals without having to cancel and resubscribe to take advantage of them.
The whole point of subscribing is to benefit from convenience and better value. Customers shouldn’t have to continually check whether a new customer or promotional offer is cheaper than what they’re already paying.
2. Search functionality and user experience
The search functionality also needs improvement. When you enter a search term and then tap back into the search field to amend or refine it, the text disappears completely.
This means having to retype the entire search term every time, which is frustrating and unnecessary. The search field should retain the text already entered so users can easily edit, amend or refine their searches without starting again.
Overall, these may seem like small issues individually, but they create unnecessary friction in the customer experience. A more transparent and consistent subscription pricing structure, alongside a smoother and more intuitive search function, would make a significant difference.
1. Subscription pricing and discounts
The subscription model doesn’t seem to consistently offer or retain the best available discounts. I only realised this when I went to place a separate order and noticed that the price was considerably cheaper, with the website actually suggesting that I subscribe to get the better deal.
As a result, I subscribed to the new offer and cancelled my previous subscription. This seems unnecessarily complicated and counterintuitive. Surely, existing subscribers should be guaranteed access to the best available deals without having to cancel and resubscribe to take advantage of them.
The whole point of subscribing is to benefit from convenience and better value. Customers shouldn’t have to continually check whether a new customer or promotional offer is cheaper than what they’re already paying.
2. Search functionality and user experience
The search functionality also needs improvement. When you enter a search term and then tap back into the search field to amend or refine it, the text disappears completely.
This means having to retype the entire search term every time, which is frustrating and unnecessary. The search field should retain the text already entered so users can easily edit, amend or refine their searches without starting again.
Overall, these may seem like small issues individually, but they create unnecessary friction in the customer experience. A more transparent and consistent subscription pricing structure, alongside a smoother and more intuitive search function, would make a significant difference.
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Qualities
Pets at homes items are full of qualities and it feels great when you get vouchers and offers on them it is an app easy to work .You can scan your card ,get offers and vouchers , and order online . It makes your pets feel right at home 🐾❤️
Not impressed with the website.
The website is poorly structured. The navigation needs to be improved.
Non functioning app , avoid using
Absolutely useless Customer Service absolutely useless app and the app gets you to sign in and register for sub Subscribe and save you cannot amend your subscribe and save subscription or you can’t even speak to an advisor so I would not bothered with these
Can’t cancel order
Not happy with the fact that I can’t amend an order immediately after placing it. I wrongly ordered the wrong item and now have to wait to reject delivery or return it.
Dreadful !!
Dreadful !!
Didn’t advise collection date before payment
If I knew I had to wait 4 days for collection I would not have ordered.
Great every time
So easy to navigate, order & free delivery!👍
Dreadful ap/site
9 times out of 10 I give up the site rarely completes an order can’t apply vouchers or won’t find stores, pretty useless
Great service
Fantastic service, great price
Online order
Very easy website and easy to find what we needed
Ordering
Very difficult
Quick and easy
Great app, easy to use. Good service and free to click and collect from local store.
Perfect
Great way to get big bags of dog food so much easier and cheaper than petrol the delivery
App not working
I keep trying to add to basket and it keeps saying there is a problem so I can’t order anything
Guinea pig supplies
Great products and delivery thank you
Terrible
Doesn’t load, doesn’t send mail code - useless
Great!
Great app, has everything you need for your pets and more and I love the free delivery if you spend £40 or more 🙂
Cat food
Needed some of this cat food quickly - popped onto this site and it’s coming tomorrow!!! Happy cats!
Poor app
Hard to negotiate, poor search engine that does to bring up what you search for.
Slow app
Sometimes the app can be frustratingly slow, otherwise it’s fine