Doesn’t work
The app got back to me and said the equipment doesn’t belong to PGE! Case closed. This is nonsense. The wires crossing our yard belong to PGE. The landlord had to go to great lengths to get hold of them by phone instead.
Photo issue
Photos from an iPhone are too big - ap doesn't tell you what size works.
Fatal flaw
Reported a badly corroded transformer. They keep asking for more pictures, video, etc.
I’m reporting a safety issue, but rather than sending someone to take a look they just want to keep asking for more so I’ll get tired and give up. Just send someone to look.
I’m reporting a safety issue, but rather than sending someone to take a look they just want to keep asking for more so I’ll get tired and give up. Just send someone to look.
Worked Really Well for Me - 2/24
TLDR: I did not see any of the (many) problems reported in much earlier reviews. I was able to easily create a report, received quick updates on the status of the issue, and crew came same day to address the issue. Highly recommend this app for reporting problems.
I noticed a broken branch leaning on a service drop after a recent storm. I was able to easily report the problem, including location and photos. I did need to provide an email address, but did not need to wait for approval of the address or create an account. It allows you to use your camera to take photos while creating the report, or use saved photos from your photo library. Tip: if you're taking photos to make a report later, take a photo of the ID tags on the nearest utility pole; they want that photo in the report.
After submitting a report, I received an email acknowledging receipt of the report, and then another once it had been assigned. A crew arrived later the same day to fix the problem. Great experience all around.
I noticed that the developer is issuing regular updates to the app, so not only have they addressed many of the issues people complained about earlier, they are actively maintaining it.
So, if you have a non-emergency PG&E issue to report, I highly recommend using this app. Also write a positive review (or at least a rating). There are lots of negative reviews, but most of them are old.
I noticed a broken branch leaning on a service drop after a recent storm. I was able to easily report the problem, including location and photos. I did need to provide an email address, but did not need to wait for approval of the address or create an account. It allows you to use your camera to take photos while creating the report, or use saved photos from your photo library. Tip: if you're taking photos to make a report later, take a photo of the ID tags on the nearest utility pole; they want that photo in the report.
After submitting a report, I received an email acknowledging receipt of the report, and then another once it had been assigned. A crew arrived later the same day to fix the problem. Great experience all around.
I noticed that the developer is issuing regular updates to the app, so not only have they addressed many of the issues people complained about earlier, they are actively maintaining it.
So, if you have a non-emergency PG&E issue to report, I highly recommend using this app. Also write a positive review (or at least a rating). There are lots of negative reviews, but most of them are old.
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No wonder PGE is in trouble
Get it together, PG&E how can you have the public try to help you if your app that you advertise on your website doesn’t work!
Failure at step 1
Can’t even register. Had plenty of time since I’ve been on hold for 35 minutes already trying to leave a broken meter report. The app is representative of the company.
Not as useful as it could be
You have to register to report anything, and it can take 24hrs for your registration to be approved. So, if you see a hazard when you’re out and about, you can’t effectively report it if your registration isn’t complete. Doesn’t look like there’s any option to report as a guest. You’ll be better off calling their emergency number.
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Why no app for the rest of us?
I am a PG&E customer of many years, but my electricity is with SMUD. I would like to track my daily gas usage like I do my electrical on the SMUD app, but PG&E doesn’t have such an app, only one to report electrical outages. Why?
Annoying App
This app doesn’t work to pay my bill. Very frustrating and misleading.
Please help
Please help
Pay app
Why not create an app?
Worst power company ever
Just leaving a review here since they make it impossible to give feedback anywhere else.
This is the worst and most incompetent power company ever. Don’t count on them to fix anything, they’re only here for your money.
This is the worst and most incompetent power company ever. Don’t count on them to fix anything, they’re only here for your money.
Useless at its one job
Went through 10 pages of instructions and finally got to the upload page. Clicked submit and then got an “upload error”. This is literally the point of the app. Guys - forget the how to wizards and just get uploading rock solid.
Looking for PG&E Account
What the heck!! I’ve made several attempts in course of several months to download your App and it still bring up a map I don’t need or care for. With the amount of increased rates your company imposed on your customers, you can’t even come up with a decent app. Ugh!!!
Horrible Waste of Time
Didn’t even keep it an hour before deleting.
PG&E
I have looked all over this app and the App Store. How do you pay your bill???? I had the app to pay my bill on my other iPhone. Then when I upgraded to my new iPhone. Went to download my apps, this was the only option for PG&E. But you can’t. Pay your Bill!!! I have to go to my old phone and use the app I have on it to pay!! Because that app can’t be found. Just this report it crap. So what’s the deal???
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Fake app prevents you from reporting a problem
Unbelievably, PG&E’s “Report it” app requires you to first register your email address with them, then wait *SEVEN DAYS* while they process your registration BEFORE you can report a problem. Other than PG&E employees, first responders and other specialists, what % of the general public downloading the app will be doing so specifically to report an immediate problem? (and discovering the app won’t let them report it!) And what % of those people will never face a reportable problem with PG&E equipment other than that one time when they downloaded the app? This is clearly designed to help PG&E try to improve their horrible public image by saying “look at all the ways we’re offering the public to report problems”, while designing the app to make it impossible for a very high percentage of the public to report anything the one time they need to.
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Response from developer
Thanks for your feedback. The Report It app is a pilot program for customers living in the highest risk wildfire areas. Customers in these areas were invited to use the app. If their email is on file with us, there’s no wait to submit a ticket. Others in lower wildfire risk areas can also use the app, but they may be subject to a wait of up to 7-days before they are granted access. The app was designed for non-emergency issues, so items requiring an urgent response should not be submitted using this app. If an issue needs immediate response, call 1-800-742-5000.
Fatal flaw
I wanted to report an arcing transformer outside my house. However the app doesn’t let me report anything until they “clear” my email. That can take up to 7 days? Guess I’ll just call their phone number and bypass the app as it’s currently useless to me.
I don’t think the lights are on at PG&E!
It’s 2022… you monitor your grid via Satellites, unmanned drones, and various wireless technologies, almost all the power meters are “SMART” and have the ability to share all sorts of data and statistics (in real time) that would be of great benefit to your customers (and their family members) that go UNDER UTILIZED….HOWEVER, you still do not have your own APP for your customers to manage their accounts or communicate with your team of customer service representatives!
You have taken the time, man power, and money to develop this glorified Google Map Safety app, but it’s not really finished, not fully deployed and you tell us it’s by “invitation only” Like it’s some sort of special club….ohhhhh! Awwww! There are only 40 reviews, probably from the 40 customers who have now deleted it from their phone because its of no use to them unless they were “invited” into your special club. And what’s with that 3.3 out of 5.0 stars? Apparently your Club members have turned on you!
Come on guys and gals… this is 2022, this is the great state of California, your headquarters are surrounded by companies whose entire existence is based on their APP (UBER, TWITTER, VRBO)… and this is the best you can do for us? I have resided in homes powered by PG&E my entire life (59 years worth), I want you to be the best there is in this Power Generation and Delivery game… I want to be able to tell my friends living in other states that my Power Company is BETTER than your power company!
But in the meantime, I will follow the link out of the APP over to some horse and buggy technology called the Internet, and add my EMAIL address (who still does this?) to your special list hoping that one day I’ll be Invited into your group… I’m thinking that it might be faster if I dig out my old TIN CANS and STRINGand “call” someone over there! But I’m pretty sure I recycled them already… this is California after all!
You have taken the time, man power, and money to develop this glorified Google Map Safety app, but it’s not really finished, not fully deployed and you tell us it’s by “invitation only” Like it’s some sort of special club….ohhhhh! Awwww! There are only 40 reviews, probably from the 40 customers who have now deleted it from their phone because its of no use to them unless they were “invited” into your special club. And what’s with that 3.3 out of 5.0 stars? Apparently your Club members have turned on you!
Come on guys and gals… this is 2022, this is the great state of California, your headquarters are surrounded by companies whose entire existence is based on their APP (UBER, TWITTER, VRBO)… and this is the best you can do for us? I have resided in homes powered by PG&E my entire life (59 years worth), I want you to be the best there is in this Power Generation and Delivery game… I want to be able to tell my friends living in other states that my Power Company is BETTER than your power company!
But in the meantime, I will follow the link out of the APP over to some horse and buggy technology called the Internet, and add my EMAIL address (who still does this?) to your special list hoping that one day I’ll be Invited into your group… I’m thinking that it might be faster if I dig out my old TIN CANS and STRINGand “call” someone over there! But I’m pretty sure I recycled them already… this is California after all!
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December 2021
It seems to work well enough. There is a waiting list on their website to get on before you download the app so you can log in fully.
What a waste
Upon my first use of the app, I could not complete past my first screen because “PG & E could not recognize my email address, and offered me to get on a waiting list”
Get on a waiting list to report a hazard?
What a waste of time
Get on a waiting list to report a hazard?
What a waste of time
