Worst update , many feature are gone now due to stopage of online storage subscription
Response from developer
Thank you for your feedback. We’re sorry to hear about your experience after the online storage service was discontinued. We understand how frustrating it is when features you depended on are no longer available, especially when you expect continuous recording to work with an SD card. Likewise, we appreciate you sharing your concerns and understand your disappointment with the current app experience. If your camera is only saving short 1 to 2 minute clips despite having an SD card installed, please ensure that the SD card is correctly detected by the camera and that continuous recording is enabled in the settings. We also recommend formatting the SD card through the app, updating the camera firmware to the latest version, and confirming that the SD card meets the recommended requirements. If the issue continues, please contact us at philipshomesafety@versuni.com and provide your camera model, firmware version, and SD card details, so we can investigate further. Your feedback regarding the impact of the cloud storage service discontinuation has been shared with the relevant team for review. - Philips Home Living
App needs improvement.
Response from developer
I'm saddened to hear about the lagging performance and unexpected logouts, especially when accessing live feeds or urgent events. Your suggestion for a Dark Mode is also noted and appreciated. I'm glad the live camera feed meets your expectations, and I share your comments with the team for improvements. Regarding the lagging and unexpected logouts, kindly share your device model number and a screen recording the issue to philipshomesafety@versuni.com Thank you, Philips Home Living
Feedback
Response from developer
Hello Selenophile515, I really appreciate your feedback towards our Home Safety app and will share this to our team :) Thank you, Philips Home Living
Worst experience after recent upgrade on aug 2025
I have 10+ philips devices and some at good heights in the outdoor. The purpose of the cameras was to cover all areas around my house and to have a security view for my old parents. How will my old parents reset the outdoor camera. Note - they live in rural areas. I will change the setup once and look for other manufacturers who will not trouble with such upgrades in future.
Response from developer
It's heartbreaking to hear that you're unsatisfied with the recent update and understand the inconvenience of the critical update has caused, requiring you to reset your multiple devices. I know how challenging this must be for your parents to reset multiple devices on their own especially, that you're physically unavailable. To resolve this, please reset up your device once you return home. I appreciate your opinion as well, and will share it to our team. Thank you, Philips Home Living
Unable to add users to home camera feed
Response from developer
I understand the inconvenience of not being able to re-share home access with your family members because the invite link didn't go through. Please be advised that the issue with share link generation was related to our service partner, and should now be resolved. Please try sharing your home access again. Thank you, Philips Home Living
Facing problems
Response from developer
I'm disheartened to hear that you're having trouble watching videos saved on your SD card from the app. Please send a screen recording of the issue to philipshomesafety@versuni.com. I also understand your frustration with having to update to the new version of the app and reset everything. Technically, resetting after an update is expected behavior. Please note that our team sent notices to all Home Safety users a month before the critical update, informing that everything would need to be reset. To restore functionality, please reset up your devices and re-share home access. Thank you, Philips Home Living
User Experience & Suggested Improvements for Philips Outside 360 Camera
1. App Stability Issues:
The mobile application frequently crashes and often gets stuck on the home screen. Additionally, I’ve experienced multiple instances where I was automatically logged out, requiring me to log in repeatedly. This impacts the overall user experience and reliability, especially in urgent situations.
2. Security Enhancement Suggestion:
I strongly recommend adding a feature where the camera triggers an automatic alarm if it is physically tampered with—such as someone touching it or forcefully changing its direction or position. The alarm should remain active until manually disabled through the app. This would significantly improve the camera’s deterrence capabilities.
Looking forward to seeing Philips continue to raise the bar in smart home safety—your innovation truly makes a difference.
Response from developer
Hello ATSxBjörn, I truly appreciate your support of Philips products. I'm also delighted by your suggestions regarding improving the Home Safety app's stability and adding an automatic alarm to trigger the camera if it is physically tampered with. I will share your ideas with our team for consideration. 😉 Thank you, Philips Home Living
App logs out constantly
Response from developer
I comprehend your disappointment with the login issues. to better assist you, please share a screenshot or screen recording capturing the logouts. You can send this to philipshomesafety@versuni.com. Thank you, Philips Home Living
Disappointed by the Features
For example I don’t want the sound alarm to be active during the day time and only want it to work at night.
So there should be at least a basic scheduling feature for the “Modes”. Where you can schedule a non-alarm mode for Morning and the Alarm one for Night.
A time schedule can’t be that hard to implement as it’s available on all the low budget camera apps too.
Originally I was gonna buy a few more cameras, but instead I feel like I might exchange the camera for another device, if the basic feature isn’t supported.
Sorry for the negative tone, i am frustrated at this point.
Response from developer
I hear your disappointment over our Philips Home Safety app due to to it's lack of scheduling feature and acknowledge how important to have a scheduler feature in the Home Safety app. I know how annoying a sound alarm can be during the day and wanted it to work at night. This is a great idea! I will share this with the team for consideration. :) Thank you, Philips Home Living
Not having a great experience
Response from developer
I can imagine your frustration as you are experiencing multiple issues with the Home Safety app and camera. To resolve this issue, please see the following answers to each of your issues: 1. Frequent app logouts and the app getting stuck on loading phase. - Please clear the cache and cookies of your smartphone browser, try to open the browser and access the www.home.id (it´s the same server). If this works, you can try to login over the www.home.id. 2. Camera freezes - Make sure your Wi-Fi network is strong and fast running in 2.4 GHz. Take note that all device and app performance depends with your internet connection. 3. Device showing offline - Kindly test the connection over smartphone hotspot. Here's the following procedures below: 1. Try using another smartphone and use it as a hotspot. 2. Connect the first smartphone to the hotspot. Then, reconnect your device to your Wi-Fi network. 3. If the connection is successful, the issue likely lies with your Wi-Fi router. In this case, you should contact your internet service provider for assistance. 4. If it's unsuccessful, please send a screen recording showing your connectivity process to philipshomesafety@versuni.com. Thank you, Philips Home Living
App has serious issues with handling camera
If I try to control camera via app navigation control then it doesn’t react swiftly and the app control & camera co-ordination needs to be optimised. JFYI, my internet connection is very good.
Response from developer
It's hard to hear you're facing multiple issues on the Home Safety app. To support you further, please see the following answers to your concerns: 1. App takes lot of time to retrieve live feed, even loading recorded videos take time. Answer: Please note that slow app performance depends on your internet connection. Therefore, you need to ensure your Wi-Fi connection is fast and strong. 2. Camera control disappears when viewing an event or continuous recording in full-screen mode, forcing me to close and reopen the app to regain control. Answer: Kindly send a screen recording showing the entire process of the camera control's disappearance from the app to philipshomesafety@versuni.com. 3. I try to control camera via app navigation control then it doesn’t react swiftly and the app control & camera co-ordination needs to be optimized. Answer: I truly appreciate your opinion regarding the app's functionality. Take note that app and device performance depend on your internet connection. If your internet connection is good and the issue persists, kindly provide a screen recording to philipshomesafety@versuni.com showing the slow app navigation. Thank you, Philips Home Living
Terrible Experience – Do Not Download!
The live feed rarely works without freezing, and the app often crashes, especially when trying to view playback. Notifications for motion detection are either delayed or don’t come through at all. On top of that, the video quality is terrible, even on a strong Wi-Fi connection.
To make matters worse, the app forces you to pay for basic features like cloud storage and lacks any real customer support. This app is a complete waste of time and money. Avoid at all costs!
Rating: 1/5
Response from developer
Unhappy to hear that you're having trouble using the app due to crashes. I can definitely help you out. To further assist you, make sure that your phone's operating system version is up-to-date and try to run the app again. Thank you, Philips Home Living
App crash continues
Response from developer
I'm disheartened to hear that you've been dealing with app crashes. Please be advised that the app's latest version was recently launched, which addresses the issue of app crashes. Additionally, a hotfix is scheduled for release on September 18, 2024, further enhancing your experience with the app. Thank you, Philips Home Living
Worst Experience after purchasing wifi outdoor CCTV Camera
Response from developer
Sanjib, I understand that this is not the experience that you were hoping for. For me to assist you effectively, please explain exactly what happened when you tried to purchase the service via the Home Safety app. If you encountered any error messages, please send me a screenshot through philipshomesafety@versuni.com. Thank you, Philips Home Living
Good quality cameras
Response from developer
I sincerely appreciate your feedback, Shivaraj N M. You've made a lot of great suggestions and I'm happy to share all of your thoughts and ideas with the developer team for consideration in future app updates. Thank you, Philips Home Living
Connectivity issues and worst application
Response from developer
I know how you feel towards your connectivity issues. I'm here to help you out. Here are the following troubleshooting steps that you should try: 1. Try to use different smart phone and use it as a hotspot. 2. Connect your first smart phone and do the pairing set up again. 3. If connection is successful, the issue lies with your Wi-Fi router. Hence, you need to contact your provider for additional assistance. 4. If connection is failed, send me a screen recording of your entire connectivity set up through philipshomesafety@versuni.com so I can check. Thank you, Philips Home Living
Super produits et app
L’application est super simple et vraiment dédié à cette écosystème Philips Home Safety.
J’aime le fait qu’on puisse utiliser ces produits sans abonnement. Enfin une solution DIY de qualité et de confiance niveau confidentialité.
Response from developer
Je suis heureux que vous soyez de cet avis, iTomaaaas. Je suis heureux d'entendre que vous êtes impressionné par le produit et l'application. Merci beaucoup d'avoir laissé un commentaire 5 étoiles. Vos commentaires sont très appréciés. Cordialement, Philips Maison
The app and camera doest work on wifi
Response from developer
I understand you're experiencing WiFi connectivity issues with your camera, Omkar Reflex. I can surely provide some tips that can help. Please ensure your router is running on a 2.4GHz network for internet stability. To achieve this, you can reach out to your internet provider for assistance. In addition, you can also move the camera's position closer to the WiFi router for a better connection. Thank you, Philips Home Living
App doesn’t opens in one go everytime
Reply to Developer - I have 200 mbps connection with a very good ping so I don’t see any issues with my internet connection as you mentioned that could be the cause. 2.4ghz network also catches around 40-50 mbps speed.
New Issue - Get 80% of the notifications regarding person movement detected when there is no person at all. This is a hopeless app. Bad product wirh bad software.
Response from developer
Oh, that's indeed annoying! Avik29, I can surely help you with your app functionality issues. Take heed, the performance of the app depends on your internet speed due to the connections runs over the Versuni server. In this case, make sure that you had a good internet connections and speed, and you may test it on another Wi-Fi network. Thank you, Philips Home Living
Slowest App, Logs out every now and then
Response from developer
I see what you mean, that you can't properly use the app because of its slow performance. Yashpradhan, I can precisely help you with your app concern. To further assist you, make sure you had a good internet connection and speed. You may test it on another Wi-Fi network. Remember, the performance of the Home Safety app and camera depends on the internet speed. If the same issue occurs, provide us your type of phone, Wi-Fi network, internet provider and its speed. After that, I'll check it and offer the best solution through philipshomesafety@versuni.com :) Thank you, Philips Home Living