Worst service, fake executives
Absolutely the worst experience I've ever had with PhonePe.
Your field executive misled me into buying the PhonePe Speaker by repeatedly saying it was "free" and that I would receive the full R349 back as cashback. Trusting those promises, I made the payment. As soon as the payment was done, the story changed. I was told there was a "technical issue," and the promised cashback never came.
The truth is, I never even needed the speaker. I clearly said I wasn't interested, but your executive kept pressuring me until I finally paid 7349 based on false promises.
To make things even worse, the speaker has issues, and whenever I try to get support, nobody responds. There is no proper customer service, no resolution, and no accountability. Once the payment is collected, it feels like customers are simply ignored
Is this how PhonePe treats its customers? Mislead people into buying products, make false cashback promises, and then stop responding when they need help?
This has completely destroyed my trust in PhonePe. I want a proper explanation, a resolution to my issue, and strict action against such misleading sales practices. I expect the PhonePe management to respond instead of ignoring genuine customer complaints.
Your field executive misled me into buying the PhonePe Speaker by repeatedly saying it was "free" and that I would receive the full R349 back as cashback. Trusting those promises, I made the payment. As soon as the payment was done, the story changed. I was told there was a "technical issue," and the promised cashback never came.
The truth is, I never even needed the speaker. I clearly said I wasn't interested, but your executive kept pressuring me until I finally paid 7349 based on false promises.
To make things even worse, the speaker has issues, and whenever I try to get support, nobody responds. There is no proper customer service, no resolution, and no accountability. Once the payment is collected, it feels like customers are simply ignored
Is this how PhonePe treats its customers? Mislead people into buying products, make false cashback promises, and then stop responding when they need help?
This has completely destroyed my trust in PhonePe. I want a proper explanation, a resolution to my issue, and strict action against such misleading sales practices. I expect the PhonePe management to respond instead of ignoring genuine customer complaints.
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Pathetic service. Please look into other service providers.
It has been over a month I registered here and waiting for an agent to visit my business location. Every fortnight once someone will call asking the location and business details and will tell they ll visit the next day and then thats it, until the next 2 weeks no updates! This has been going on, nobody really cares or wants to work in this team.
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Push notifications
Over the last few days i have been receiving a lot of push notifications such as network issues or about inactivity. The point is you are literally spamming the feed and annoying the users by sending the same notification every 10 mins which makes no sense. Could be a technical glitch but u should work upon such issues and fix it for once rather continuing the same thing pretending to give a valuable service.
Ps: there is no network issue or inactivity from our end. The issue lies at your end so fix it asap and STOP SPAMMING!!!
Ps: there is no network issue or inactivity from our end. The issue lies at your end so fix it asap and STOP SPAMMING!!!
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Tired of phone pe speaker
I am writing to raise a serious concern regarding the merchant speaker device linked to my PhonePe Business account. For the past two months, the device has not been functioning—it continuously shows a red light and does not play any sound for incoming transactions.
I have contacted your customer support team more than 10 times, and each time I’ve been assured that an expert will visit my shop to resolve the issue. However, only one person visited around a month ago, briefly checked the device, and promised to return the next day. He never came back, and since then, no further support has been provided.
This has caused significant inconvenience to my business operations. I'm placing this as my final complaint—if the issue is not resolved within the next few days, I will be forced to switch my business account to Paytm or another service provider.
Please treat this as urgent and arrange for immediate action.
I have contacted your customer support team more than 10 times, and each time I’ve been assured that an expert will visit my shop to resolve the issue. However, only one person visited around a month ago, briefly checked the device, and promised to return the next day. He never came back, and since then, no further support has been provided.
This has caused significant inconvenience to my business operations. I'm placing this as my final complaint—if the issue is not resolved within the next few days, I will be forced to switch my business account to Paytm or another service provider.
Please treat this as urgent and arrange for immediate action.
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Extremely Disappointed – Poor Service & Unethical Charges
We have had a terrible experience with the PhonePe Business Merchant App. Their sandbox machine has never worked properly, making it impossible to run test transactions or ensure functionality. Despite raising multiple complaints and requesting unsubscription from the service, our concerns have been completely ignored.
To make matters worse, they continue to deduct rental fees from our account even though no service is being provided. Phone calls and follow-ups have gone unanswered — it feels like they are simply stealing money under the guise of a service that doesn’t work.
This is not only unprofessional but borders on unethical business practices. We urge others to be cautious before signing up. Until PhonePe addresses these issues and stops charging for non-functional services, we strongly recommend staying away from their merchant platform.
To make matters worse, they continue to deduct rental fees from our account even though no service is being provided. Phone calls and follow-ups have gone unanswered — it feels like they are simply stealing money under the guise of a service that doesn’t work.
This is not only unprofessional but borders on unethical business practices. We urge others to be cautious before signing up. Until PhonePe addresses these issues and stops charging for non-functional services, we strongly recommend staying away from their merchant platform.
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