Worst service, fake executives
Absolutely the worst experience I've ever had with PhonePe.
Your field executive misled me into buying the PhonePe Speaker by repeatedly saying it was "free" and that I would receive the full R349 back as cashback. Trusting those promises, I made the payment. As soon as the payment was done, the story changed. I was told there was a "technical issue," and the promised cashback never came.
The truth is, I never even needed the speaker. I clearly said I wasn't interested, but your executive kept pressuring me until I finally paid 7349 based on false promises.
To make things even worse, the speaker has issues, and whenever I try to get support, nobody responds. There is no proper customer service, no resolution, and no accountability. Once the payment is collected, it feels like customers are simply ignored
Is this how PhonePe treats its customers? Mislead people into buying products, make false cashback promises, and then stop responding when they need help?
This has completely destroyed my trust in PhonePe. I want a proper explanation, a resolution to my issue, and strict action against such misleading sales practices. I expect the PhonePe management to respond instead of ignoring genuine customer complaints.
Your field executive misled me into buying the PhonePe Speaker by repeatedly saying it was "free" and that I would receive the full R349 back as cashback. Trusting those promises, I made the payment. As soon as the payment was done, the story changed. I was told there was a "technical issue," and the promised cashback never came.
The truth is, I never even needed the speaker. I clearly said I wasn't interested, but your executive kept pressuring me until I finally paid 7349 based on false promises.
To make things even worse, the speaker has issues, and whenever I try to get support, nobody responds. There is no proper customer service, no resolution, and no accountability. Once the payment is collected, it feels like customers are simply ignored
Is this how PhonePe treats its customers? Mislead people into buying products, make false cashback promises, and then stop responding when they need help?
This has completely destroyed my trust in PhonePe. I want a proper explanation, a resolution to my issue, and strict action against such misleading sales practices. I expect the PhonePe management to respond instead of ignoring genuine customer complaints.
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Pathetic service. Please look into other service providers.
It has been over a month I registered here and waiting for an agent to visit my business location. Every fortnight once someone will call asking the location and business details and will tell they ll visit the next day and then thats it, until the next 2 weeks no updates! This has been going on, nobody really cares or wants to work in this team.
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Push notifications
Over the last few days i have been receiving a lot of push notifications such as network issues or about inactivity. The point is you are literally spamming the feed and annoying the users by sending the same notification every 10 mins which makes no sense. Could be a technical glitch but u should work upon such issues and fix it for once rather continuing the same thing pretending to give a valuable service.
Ps: there is no network issue or inactivity from our end. The issue lies at your end so fix it asap and STOP SPAMMING!!!
Ps: there is no network issue or inactivity from our end. The issue lies at your end so fix it asap and STOP SPAMMING!!!
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Tired of phone pe speaker
I am writing to raise a serious concern regarding the merchant speaker device linked to my PhonePe Business account. For the past two months, the device has not been functioning—it continuously shows a red light and does not play any sound for incoming transactions.
I have contacted your customer support team more than 10 times, and each time I’ve been assured that an expert will visit my shop to resolve the issue. However, only one person visited around a month ago, briefly checked the device, and promised to return the next day. He never came back, and since then, no further support has been provided.
This has caused significant inconvenience to my business operations. I'm placing this as my final complaint—if the issue is not resolved within the next few days, I will be forced to switch my business account to Paytm or another service provider.
Please treat this as urgent and arrange for immediate action.
I have contacted your customer support team more than 10 times, and each time I’ve been assured that an expert will visit my shop to resolve the issue. However, only one person visited around a month ago, briefly checked the device, and promised to return the next day. He never came back, and since then, no further support has been provided.
This has caused significant inconvenience to my business operations. I'm placing this as my final complaint—if the issue is not resolved within the next few days, I will be forced to switch my business account to Paytm or another service provider.
Please treat this as urgent and arrange for immediate action.
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Extremely Disappointed – Poor Service & Unethical Charges
We have had a terrible experience with the PhonePe Business Merchant App. Their sandbox machine has never worked properly, making it impossible to run test transactions or ensure functionality. Despite raising multiple complaints and requesting unsubscription from the service, our concerns have been completely ignored.
To make matters worse, they continue to deduct rental fees from our account even though no service is being provided. Phone calls and follow-ups have gone unanswered — it feels like they are simply stealing money under the guise of a service that doesn’t work.
This is not only unprofessional but borders on unethical business practices. We urge others to be cautious before signing up. Until PhonePe addresses these issues and stops charging for non-functional services, we strongly recommend staying away from their merchant platform.
To make matters worse, they continue to deduct rental fees from our account even though no service is being provided. Phone calls and follow-ups have gone unanswered — it feels like they are simply stealing money under the guise of a service that doesn’t work.
This is not only unprofessional but borders on unethical business practices. We urge others to be cautious before signing up. Until PhonePe addresses these issues and stops charging for non-functional services, we strongly recommend staying away from their merchant platform.
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Silently stealing money
I've been using the PhonePe POS machine for the past 1.5 years. When the machine was delivered and activated, the executive clearly told me there would be no rental charges. Everything was fine until last month, when I noticed that rental charges were suddenly deducted from my settlement—not just for one month, but for all previous months as well. This was shocking and extremely frustrating.
I raised a complaint with customer care. After several follow-ups and missed calls, one executive finally checked my data and admitted that PhonePe had wrongly charged me. He assured me the issue was being escalated and promised to get back to me within 5 days. It’s now well past that, and there has been no response.
I have just one question for the PhonePe Merchant Service team: If I was collecting payments from the very first month, why didn’t you deduct charges back then? Why are you now suddenly deducting rental fees for all the past months without any prior notice or communication?
Is this how you treat your customers—by silently stealing money from them? This experience has been very disappointing, and I hope you take proper responsibility and correct the issue.
I raised a complaint with customer care. After several follow-ups and missed calls, one executive finally checked my data and admitted that PhonePe had wrongly charged me. He assured me the issue was being escalated and promised to get back to me within 5 days. It’s now well past that, and there has been no response.
I have just one question for the PhonePe Merchant Service team: If I was collecting payments from the very first month, why didn’t you deduct charges back then? Why are you now suddenly deducting rental fees for all the past months without any prior notice or communication?
Is this how you treat your customers—by silently stealing money from them? This experience has been very disappointing, and I hope you take proper responsibility and correct the issue.
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Very poor customer support
The speaker is not working since more than 2 weeks . Every time we have to call to check if on phone transaction is showing. Contacted “ help us” with automated poor responses . No response from people who had come to install phone pay speaker , no resposibility they want to take. Paytm was much much better. Just because of the hoax that Paytm is getting closer we switched to this. They charged us more money saying it’s one time payment but still monthly fees they cut secretly. We are busy in our buisiness with no time to deal with such small amounts but at the end they are not at supportive of the customers
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Don’t use phone pay merchant POS / QR . They are cheating to the merchant customers .
Worst phone pay business merchant. They are cheating to the merchant customers as giving wrong information about charges and rental. Before taking the POS machine, they said false information As no rental charge with low MDR charges. In future if you return the machine we can get the refund .But, they charge monthly rental and huge MDR charges. So , When I contacted the customer care for cancellation and surrender the machine and refund the amount, they are saying we can’t refund any amount on surrendering the machine . So don’t take POS MACHINE or QR sound box from phone pay merchant . They cheating to the customer. I loosed 2000 rs .Avoid phone pay merchant .
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Great App, But Needs Key Improvements for Reporting & Quick Access
I've been using the PhonePe Business app for managing my transactions, and overall, I'm very happy with its ease of use and reliability. It's a smooth, well-designed app that makes accepting payments straightforward. The interface is clean, and the core functionality works well.
However, there are two features that I absolutely need and that I believe would significantly enhance the app's value for me and many other business owners:
1. Improved Transaction Filtering (Monthly Options): Currently, the filtering options for transactions are quite limited. I really need the ability to filter transactions for a specific month (e.g., "Show me all transactions from July 2024") or to quickly select "Last Month." Trying to find transactions from previous months is currently cumbersome, especially as the number of transactions grows. This is essential for accurate bookkeeping and monthly reporting.
2. iOS Widget for Recent Transactions: An iOS widget showing the last 3-5 transactions of the day would be incredibly useful. It would allow me to quickly glance at my recent sales without having to open the full app. This would save me a lot of time and effort throughout the day, particularly during busy periods. It would provide at-a-glance confirmation of successful payments.
Adding these two features would dramatically improve the app's usability and make it a truly indispensable tool for business owners. I'm confident that many other users would find these additions as valuable as I would. I urge the PhonePe Business team to prioritize these improvements in future updates. I believe they would make a 5-star app even better!
However, there are two features that I absolutely need and that I believe would significantly enhance the app's value for me and many other business owners:
1. Improved Transaction Filtering (Monthly Options): Currently, the filtering options for transactions are quite limited. I really need the ability to filter transactions for a specific month (e.g., "Show me all transactions from July 2024") or to quickly select "Last Month." Trying to find transactions from previous months is currently cumbersome, especially as the number of transactions grows. This is essential for accurate bookkeeping and monthly reporting.
2. iOS Widget for Recent Transactions: An iOS widget showing the last 3-5 transactions of the day would be incredibly useful. It would allow me to quickly glance at my recent sales without having to open the full app. This would save me a lot of time and effort throughout the day, particularly during busy periods. It would provide at-a-glance confirmation of successful payments.
Adding these two features would dramatically improve the app's usability and make it a truly indispensable tool for business owners. I'm confident that many other users would find these additions as valuable as I would. I urge the PhonePe Business team to prioritize these improvements in future updates. I believe they would make a 5-star app even better!
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Wrong deduction
I have raised a complaint for the wrong deduction happened in my phone pe account, they have charged me for the smart speaker service which i am not using.
Even after the wrong deduction and the complaint they don’t even contacted me for any kind of support or assistance.
Your help bots are not even offering the options that
You can raise any query regarding the deduction. They just provide the details that the amount had been deducted for this, but what if i got deducted wrongly ? You have charged me for the services that i am not using and i am not able to raise a valid complaint on this ? Is this a kind of support you are offering to your customers???
I would never recommend any of my business partners to use phone pe over other platforms.
This experience is causing me and my partners to use other merchants which provide us s better customer support
Even after the wrong deduction and the complaint they don’t even contacted me for any kind of support or assistance.
Your help bots are not even offering the options that
You can raise any query regarding the deduction. They just provide the details that the amount had been deducted for this, but what if i got deducted wrongly ? You have charged me for the services that i am not using and i am not able to raise a valid complaint on this ? Is this a kind of support you are offering to your customers???
I would never recommend any of my business partners to use phone pe over other platforms.
This experience is causing me and my partners to use other merchants which provide us s better customer support
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Phonepe business is tha best apps for me
PhonePe Business Super Platform
Phone Business accepts payments without any hassle, in this you can settle your payment as per your convenience I have been using it two years now and till date I have not found even one percent fault in it. PhonePe Business is the best app for me
Phone Business accepts payments without any hassle, in this you can settle your payment as per your convenience I have been using it two years now and till date I have not found even one percent fault in it. PhonePe Business is the best app for me
PhonePe business is a cheat
I on boarded myself as an merchant on the PhonePe Business account. I will be given a smart speaker stating that it is lifetime free, and it is given to each customer, and they will be only activation charges of ₹318. After that when I saw in the app, I see that there is a rental of ₹125, so it’s like at the time of on boarding itself, you get cheated by the staff later on I called up to the customer service giving the same complaint, I spoke with one of the agent he told there is no free service and I will be charged for that and when I gave him the complain started asking me the employee ID of the representative. When I asked him the same question to give his employee ID, he refuse to give me the same. And hung up the call without a satisfactory answer to me so this is like very pathetic service. I would request whoever is reading this message, not to opt for phonePe. My call was also not escalated, even though I have demanded to do so.
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Review: Store Selection Issue
The app has a useful interface for selecting stores within the "Food & Beverages" category. However, I encountered a problem when trying to select "Shop 2" from the list. Despite tapping on the option multiple times, it doesn't respond or proceed to the next step. Other options in the list, like empty placeholders, also seem unresponsive. This issue makes the app frustrating to use for selecting stores, and it disrupts the overall experience. Hoping for an update to resolve this bug soon.
Also can’t delete stores which I don’t use contacted several times regarding this.
Also can’t delete stores which I don’t use contacted several times regarding this.
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Worst Service Help Desk
I’ve my phonepe merchant account with my 1st number but now I’m closing that number. I took a new number and claim to change my registered number but help desk says that number can’t be changed i have to create a new account. So i created a new account and raised a request to deactive my merchant account after 3 days i got a notification that my account is been deactivated but still my account is opening with all my details and i still can’t add my pan card in other account.
I’m stucked and frustrated from 10 days, Really hated the service, worst that hell service of phonepe
Switched to bharat pay, no need of your service. go to hell
I’m stucked and frustrated from 10 days, Really hated the service, worst that hell service of phonepe
Switched to bharat pay, no need of your service. go to hell
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Do not fall into there trap.
There sales person approached me with a smart speaker plan that after paying Rs350(one time security deposit) you will get smart speaker for free to use till 1year(No montly Rental). Only Rs1 will be charged for SIM usage every month. After 1month I was charged with the full amount of Rs125(montly Rental) + Rs15(Super Star Voice Fee).
Called the agent he told me to send a screenshot and after that he is completely ignoring my calls. Called the Phonepe helpline they said "Sorry we can't do anything for the charges". Its clear that they are lying to there customers and scamming them with false promises. They won't even take action against the sales person who lied, so it's clear that the company knows everything about this but they don't want to do anything as lying increases there sales.
Called the agent he told me to send a screenshot and after that he is completely ignoring my calls. Called the Phonepe helpline they said "Sorry we can't do anything for the charges". Its clear that they are lying to there customers and scamming them with false promises. They won't even take action against the sales person who lied, so it's clear that the company knows everything about this but they don't want to do anything as lying increases there sales.
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Sound box not working from receiving
Very disappointed and very third class team PhonePe have. All agents are not good and not trained for providing services each and every time they give wrong commitment. Last more than 1 month complete I received sound box only 5 to 7 days box work after that box not working.
I try to contact on customer care no & also on mail and ticket but on all option I not get any reply that I’m getting any problem solution.
Dear team, You are very third class service provider All your customer service agents very poor and fall committed as well as they don’t know how to provide service. Each and every time I waste my time with your customer service agent to know when I get start my smart box. I speak with 1 boy and 2 girls they they are not good to provide solution on my problem That boy is highly unprofessional and in very very unprofessional he try to me convince to I cut the call without listening my problem he doesn’t have any patience to listen my problems. 1st girl is also some, but 2 girl listen my problem try to give solutions to she also failed to solve my problem and she said her manager call me back for solving my problem till date no one call me back for any inquiry what happened about my problem. 2 day before one boy visit my shop he is very arrogant and he doesn’t have 2 minutes to check what is it problem directly said to my staff you west time, If you can't use it, why use it? This is everyone's problem. I want to go give me otp immediately no problem in sound box still bothering us by calling. Get the otp from your boss, I don't have time, can I do this? After saying all this, he passed out. Who gave him the right to say all this to my staff? Is this the doctrine of your company? Does your company have the same culture for your staff? I made the first complaint on 5th November 2023. After that on 10 November 2023. Today is December 1, 2023 but still you can't convince 1 person to repair the soundbox. That is how much you need customers. This is known. The worst service provider is your company. Why give this sound box if you can't provide service. Today if you don't tell me what you are doing with that customer agent 1 boy 2 girls and 1 boy who came and talked to the shop.
I try to contact on customer care no & also on mail and ticket but on all option I not get any reply that I’m getting any problem solution.
Dear team, You are very third class service provider All your customer service agents very poor and fall committed as well as they don’t know how to provide service. Each and every time I waste my time with your customer service agent to know when I get start my smart box. I speak with 1 boy and 2 girls they they are not good to provide solution on my problem That boy is highly unprofessional and in very very unprofessional he try to me convince to I cut the call without listening my problem he doesn’t have any patience to listen my problems. 1st girl is also some, but 2 girl listen my problem try to give solutions to she also failed to solve my problem and she said her manager call me back for solving my problem till date no one call me back for any inquiry what happened about my problem. 2 day before one boy visit my shop he is very arrogant and he doesn’t have 2 minutes to check what is it problem directly said to my staff you west time, If you can't use it, why use it? This is everyone's problem. I want to go give me otp immediately no problem in sound box still bothering us by calling. Get the otp from your boss, I don't have time, can I do this? After saying all this, he passed out. Who gave him the right to say all this to my staff? Is this the doctrine of your company? Does your company have the same culture for your staff? I made the first complaint on 5th November 2023. After that on 10 November 2023. Today is December 1, 2023 but still you can't convince 1 person to repair the soundbox. That is how much you need customers. This is known. The worst service provider is your company. Why give this sound box if you can't provide service. Today if you don't tell me what you are doing with that customer agent 1 boy 2 girls and 1 boy who came and talked to the shop.
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Response from developer
Hi, Indrajit. This is certainly not the experience we aim to provide, and we apologize for the same. Please share relevant ticket IDs so that we can check the details and assist you on priority. ∞SA
Worst customer service ever
It’s been more than 2 months I have given cancellation request for my POS device due to high charges , they have taken the request for cancellation but yet none of the employees has come to store to collect the device and they are charging me ₹588 ever month. Every time I call customer service they give the same reply “THE ISSEUE IS ESCALATED TO NEXT LEVEL” I recommend NEVER TO BUY POS DEVICE FROM THEM” it’s been more than 2 months for my request of cancellation despite of my request of cancellation they are still charging me ₹588. The worst part is their employee had given my false promises before getting the device (offering in lower prices from the actual prices) . I have all the proof of my conversations with them I wish I had option to upload tat information. I wish I get my device ASAP and get my money refunded.
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Response from developer
Hi. We're sorry to know that you're awaiting a resolution from the support team on your raised ticket. Please share the ticket ID with us, and we'll work on getting this resolved for you on priority. ∞SA
Worst business with cheap representatives
They just want you to enrol in it and then they will just vanish in thin air, you cal them for speakers they will not respond, you call them for any problem they will tell you a lame answer, also there is something called as settlement i.e. the money you receive will not instantly get into your account, they will keep it for 1 day at least then it will be transferred to your account, really disappointed with phone pe business app as well as their representatives behaviour , I’m gonna deactivate my account
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Phone pay buisness and phone pay problems
Worst payment app I have ever seen. I have set the auto-top-up of ₹3000, and it will automatically deduct from my account when the phone pay balance goes below ₹400. I didn't know at the time of setting up auto-top-up that we cannot make payments through phone pay wallet, and now when I am trying to pause auto-top-up, it just fails every time, and my money is just hang in phone pay wallet. Phone-pay business has also had the same issue; it always shows the server problem.
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Select All feature to select all QR codes
There is no feature to do “select all” if I have to select all the QR codes to see the transactions. I have only “clear all” but no select all. I have to manually select each scanner. I use 40 different QR codes for different franchise units. I cannot see the overall sale without selecting all the QR codes. Please implement this ASAP.
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