Repeatedly crashes.
Response from developer
Hi there, thank you for your feedback. We're sorry to hear that you've experienced some trouble while using our app and we would love to help you resolve this issue. We kindly request that you contact us directly at support@2stable.com, and our team will assist you promptly. We appreciate your patience and understanding, and we look forward to assisting you.
Terrible
Response from developer
Hi there, thank you for sharing your experience with us. We're sorry to hear about the issues you've encountered while using our app. Your feedback is really important to us as we're always working to make our app better for everyone. We're here to help resolve these problems for you. Please feel free to reach out to our customer support team at support@2stable.com with any specific concerns or questions you have. Our team will assist you promptly. Thank you for your patience and understanding. We look forward to turning this experience around for you!
Mostly good but needs some polish
However, I can only give it 3 stars because of how cumbersome they have made managing the albums you create in Photo Vault.
1) There appears to be a limit to the number of photos you can put into an album. Once you reach the limit it does not say anything but when you attempt to add more photos to that album, the process begins and quickly the app crashes. If they cannot make it unlimited then stop us from putting more the X in the album.
2) Selecting photos in your albums is a test of patience because, unlike almost every other app on the market, when you click to select something and then hold down and move your finger to continue selecting, the list scrolls. You can’t do that in this app. You must click each and every image in your album to move or delete or whatever. If you have a thousand photos in there, yes, you must press to select one thousand times. It is almost 2024. This is still a thing? Seriously?
3) Expanding on 2), there is no Select All function when dealing with images in a Photo Vault album. Again: Seriously?
4) if you enable the feature to delete photos from the Apple Photos app once your have imported them, the feature does not always work. This may not seem like a big deal until you remember you selected 2,000 images inside the Apple Photos app’s album that has 10,000 images. Enjoy roaming through Apple Photos to find and remove the 2,000 photos now in Photo Vault. You had nothing else better to do, right?
All this I learned in the first few hours of using the app. Very frustrated. May just cancel my subscription because while it IS relatively easy to import photos, the delete function does not always work, and the ability to manage my albums is incredibly tedious and unnecessarily so.
Constant problems
Response from developer
Hi there, thank you for your feedback. We're sorry to hear that you've experienced some trouble while using our app and we would love to help you resolve this issue. We kindly request that you contact us directly at support@2stable.com, and our team will assist you promptly. We appreciate your patience and understanding, and we look forward to assisting you.
In app lock
Response from developer
Hi, thanks for your review. We are thrilled to know that we're heading in the right direction and that you're enjoying our app so far. Your feedback is important to us as we strive to make the app even better. We have taken note of your suggested feature and have shared it with our development team. Please feel free to engage with us, share your thoughts, and help shape the future of the Photo Vault at support@2stable.com.
