Phototile® by Artiv User Reviews

Name: Phototile® by Artiv
Rating: 4.82606 (5485 reviews)

Phototile® by Artiv

Phototile

🛍️ Shopping

📷 Photo & Video

What users say

Summarized from real user reviews of Phototile® by Artiv. Based on 5.5K reviews and a 4.8/5 average, it highlights the 8 positives and 5 negatives reviewers mention most about this Photo & Video app.

Positive things

⭐Awesome quality
🚀Fast delivery
👍Easy to use app
💰Affordable price
🖼️Beautiful photos
🏠Great for home decor
🎁Perfect for gifts
📸Captures memories well

Negative things

🐛Damaged/defective tiles
🚢Shipping issues
🤖Poor customer service
🔄Inconsistent product quality
🧠Confusing ordering process

Top reviews

Most Recent Highest Rated Lowest Rated

Awesome

I have photo tiles all over my home I love them… I love how they look and how you can move them around and no nails in my wall; Photo tiles are great!
Teena Morgan

Teamorgan

5 years ago

Love it specially family pictures ❤️

Great pictures will get more again and again.

The king of all souls

5 years ago

Amazing

I loved it. The quality was perfect and it arrived super fast, it arrived in less than a week. Super easy to order. I recommend it a lot.

Yailin34

6 years ago

Large order, cheating postage

I ordered 54 tiles and got a tracking number last week for them. Received them today to find I got 24. Post office says that they tried using duplicate postage labels so they got sent back. As of now, no response from their customer service. I find it for plain out rude for someone to spend this kind of money and they try to cheat on the shipping. I will say that the 24 I did receive look great. I just want the rest of them.

Jenb16

6 years ago

Response from developer

HI Jenb16 - First, I would like to apologize for this inconvenience. We are trying everything we could to get the rest of the 30 photo tiles to you ASAP. We haven't responded back to your email because we are waiting for the tiles to get to send back to us. Or we might just send you a new order. Once again, I am sincerely sorry regarding this issue.

Disappointed

The first time I ordered from this app was awesome and I recommended it to so many of my friends... but this time I got cheap plastic tiles instead of the heavy duty foam ones I got the first time. I hate how they switched the product and didn’t tell you when you were ordering. The old foam tiles are way better quality and they look so much better than the plastic ones.

jaclynr14

6 years ago

Response from developer

Hi jaclynr14 - I do apologize for this inconvenience. But we did send out emails, push notifications, and in-app window pop up, and posts on our IG and FB pages. It actually costs us more to make our 3rd generation Phototile® photo tiles. It's more environmentally friendly than styrofoam (since you cannot recycle styrofoam.) Please email us at service@phototileapp.com and we shall try to resolve this issue.

I love my tiles

This was my first time ordering and I just got my tiles today and I absolutely love them. I just purchased more today. Thanks

One winner 2014

6 years ago

Love Phototile!

I had been eyeing the use of Phototile for a long time bc they are cheaper than their rivals and the quality looked good from afar. I made my first order of just three tiles to try them out. I liked it so much that I made my biggest order not long after that which included all the pets I’ve petsat for. Highly recommend you give them a try!

Petsitter Extraordinaire

6 years ago

Response from developer

Hi Petsitter Extraordinaire - You are awesome. So happy that you are satisfied with our product! Thank you so much for supporting us! :)

Pictures from anywhere

I looked into getting photo tile styled pictures from another app but wasn’t able to upload from Google or other locations (like Facebook). I was so excited I could upload my Google photos to here! I haven’t received my tiles yet but was very happy with the app, so I’m hopeful the quality will impress me, too!

sgerstenblith

6 years ago

Response from developer

Hi sgerstenblith - Thank you so up for supporting us and your kind feedback! If you have any problems please contact us at service@phototileapp.com :)

DON’T waste your money using their service!

A few weeks ago, I purchased 18 tiles from this company and was so excited! After removing from packaging I was still impressed until 2 days later when I decided to hang them up. Upon doing so, I noticed my pics were printed out and just slapped on top of the canvas and was bubbling from the edges. They hadn’t glued the edges well enough to ensure this from occurring. Very disappointed! I should have went with Mix Tiles as I had used them prior. BETTER quality for your dollar. I didn’t return the tiles because I’ve got them on my wall already and can’t just throw them away. Some reviews aren’t accurate and meant to deceive future customers. I hope that my review actually stays on their platform to help others make a clear decision. 🤷🏻‍♀️

Clearly not

6 years ago

Response from developer

Hi, Clearly not - Thank you so much for taking the time to provide your insightful experience. I do apologize for your recent experience. This is unacceptable and I would like to make things right. Could you please email us at service@phototileapp.com, we will either reship or refund.

Christmas gifts

I love my previous orders! I’m late in ordering these pics and hoping they get here in time for Christmas!! How disappointed I am that I accidentally ordered from a different company and they took my money and ran! That will never happen again!

billyndebbie

7 years ago

Response from developer

Hi billyndebbie - Awwww... thank you so much for your kind words. I'm sorry that you accidentally ordered from otherr company.

Love my Phototiles!!

I absolutely love my Phototiles !!! I have them all over my house !! If you haven’t tried them yet, go for it...you won’t be disappointed!!!

CNlA Life !!

7 years ago

Awesome!

These Phototiles are great. I was skeptical at first, but they did not disappoint. They arrived quickly, and they look amazing! I love them. I will keep ordering and ordering and ordering.

Sxyla10

7 years ago

First order

Receives my tiles and I love them! Great quality, fast service and easy to move around and hang

🌟OLIVIA🌟

7 years ago

Just discovered this

Easy to use, quick to ship, simple to install and beautiful to view.

Danville Ironman

7 years ago

My photos

My order came today, I am very happy these will be my all time favorite, I also ordered 6 more tonight

Debbiesue829

7 years ago

Horrible

If I could rate it zero stars I would. Their customer service is a joke. They tried to cheat the system by using the same printing label on two boxes so I had to pay for the shipping. I had to fight them on that. The tiles came damaged and now half aren’t sticking to the wall. They take forever to respond to you if you can get a response and it never is anything to fix the issue.
Their email is “we can’t control how usps” works when that isn’t the issue. The issue is they tried using the same shipping label for two packages so they didn’t have to pay it. They are a horrible company and don’t take the blame for anything. Find a new company that has better customer service because this company is a joke!

Wishywashy123

7 years ago

Response from developer

Wishywashy123 - I do apologize regarding your recent experience. Unfortunately, we cannot control how USPS works. I'm sure we have refunded you. Once again, sorry for the inconvenience.

Quality, fast shipping and best price!

So glad I found this app! Wonderful quality. They offer the best price and the shipping was super quick! So happy with the final product!! :)

CareSmith3

7 years ago

Wow by the quality, price and service.

I’ve searched around for this type of product and finally decided on Photo tiles by Phototile. First I was skeptical because they are one of the less expensive brands out there. But boy was I wrong. Conclusion, I love my tiles, they are crisp and clear. Shipping was fast. Pricing for the quality is amazing. Customer service was top notch. I’ve read through many reviews and I don’t understand how some people gave it 1 star. 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

Rain Drop Point

7 years ago

Response from developer

Hi Rain Drop Point - Thank you so much for choosing us over other brands. Moreover, your kind feedbacks really bring up our team spirit. Would love to see your design/layout.

First review ever for anything! Horrible customer relations from the director.

My first experience using Phototile was good. The quality was not as good as Mixtiles but I knew I could save a few bucks. This time, I was planning to send them to my mother who is not well. While I was ordering them, I was not given the option (at least I didn’t think I was) to put my mother’s address down. I asked before the item would have been shipped through email. After, they shipped them to me directly, the director tells me it is too late. I asked for money to reimbursed for having to shipped them out again or for them to find a way to correct the problem. I don’t know if it was a glitch in the system or not but I find it extremely unprofessional to write to me that I simply “forgot to change the address”. I have recommended several people personally to this app but now I am going to share my experience. Maybe I am old school but there is something to be said about the customer is always right or, at minimum, try not to antagonize them after something goes wrong.

Feel Sorry for the Employees

7 years ago

Response from developer

Thank you for used to supporting us. I do regret that this experience has made you not want to do business with us anymore. I do apologize that we are a humane company and we do not want our employees to work on weekends. Therefore, your email that was sent on Saturday wasn't read until Monday when the automated machine already printed out your order and shipped out. Moreover, it states very clearly in our Terms of Use that we will not provide refund for a mistake the customer made. https://phototileapp.com/terms.htm It states " Refunds! If you are not completely satisﬁed with your order due to a mistake we have made or because your Tile(s) have arrived damaged, you may request a refund by emailing us at service@phototileapp.com& and sending us a picture of the damaged Tile(s) and the boxes. Subject to applicable law, we will not refund any amounts if your dissatisfaction with the Tile(s) is due to a mistake on your part or simply because you have changed your mind. "

High Five!

I’m a first timer customer. I’ve been trying to find a good apps for may daughter’s photos. A good quality but affordable one. And phototile is highly recommended for that.
Fast delivery too.

Keep up the good work.
I will definitely order again.

amorjazi

7 years ago

Response from developer

Hi amorjazi - Thank you so much for your kind feedback. Glad you are happy with our product and service. Would love to see your daughter's design/layout!