Physitrack appears to be a legitimate app. The AppsHunter Legitimacy Score for Physitrack is 90 out of 100 points across 7 verification signals from App Store and developer data.

Physitrack User Reviews

Name: Physitrack
Rating: 3 (2 reviews)

Physitrack

Physitrack PLC

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience23.4% of reviews

Neutral2.1% of reviews

Negative experience74.5% of reviews

~ Based on 47 written reviews from the US App Store.

Is Physitrack Safe?

Not enough ratings yet to assess Physitrack.

Is Physitrack Legit?

Physitrack appears to be a legitimate app. AppsHunter Legitimacy Score for Physitrack is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Essential app for my business

My online rehab physio business could not survive without physitrack and physiapp. The database is huge and lots of exercises to choose from. The new update in the physiapp is very user friendly. The chat feature allows me to answer any questions my clients would have, and progress/regress on the spot as needed.

That being said there’s a few hiccups I’d love them to fix:
1. The program can end abruptly for the patient for no reason at times. I have to keep telling them to log out and log back in using the program code.

2. The app itself is pretty much non functional. It takes ages to load any exercises + not as user friendly as the website version. Chats don’t sync with the website version so it gets very confusing. So I pretty much only use the website version of physitrack.

3. Pls add seated hip abduction and adduction machine!

Pretty harp player:)

2 years ago

Response from developer

Hello and thank you for the review and feedback! If possible, can you send us an email to support@physitrack.com, and we'll be able to assist with the 1st issue further, as there are some further questions to ask. As for issue 2, there is something we are working on to solve this, so keep an eye out for new updates regarding Physitrack iOS!

Updates required

Phone app is in desperate need of an update. Sometimes my patients messages come through, more often they do not and I have to access the web version to view.
Functionality of the app compared to the web version is lacking

Sports Guy Macca

2 years ago

Response from developer

Hello, thank you for your feedback and review! This is indeed something we are working on, and there will be some future updates to the app on iOS, so keep an eye out for our newsletter for this!

Can’t view exercise programmes

Why can’t we view the exercise programmes in the client programme?

Ght123fgt

2 years ago

Response from developer

Hello, thank you for your review and feedback. This is most likely an technical issue, and if it has not been solved for you yet, please reach out via email to support@physitrack and we'll get right on helping you troubleshoot the issue!

PT Clinics STAY AWAY

This company has just cancelled our account without notice due to billing error. ON THEIR END. We made payment but for some reason their system doesn’t show it, we submitted proof. Payment due March 1 of only $14.99 and the notice was sent out on 3/8 to pay invoice. The invoice when clicked stated “paid.” And they still cancel account when I have over 297 patients that would now be affected.

Love it- I use all the time

2 years ago

Response from developer

Hello, I'm very sorry to hear about that, we'd like to get that fixed for you if we didn't already. Could you send us an email with your account details with a mention that you left a review? Thank you for your help!

Unacceptably slow 🐌🐌🐌

Tons of exercises with good descriptions and videos is what makes Physitrack as good as it is. However…

…the biggest problem with the app is the loading time or “synchronising database” that occurs EVERY TIME that you open the app. You can’t start creating an exercise program until it’s completed. I just timed how long it takes: 5 mins 50 sec. It doesn’t matter if I’m using an iPhone 14 pro or iPad mini 6, on my home 100/50 internet connection it is unacceptable (it is worse on a mobile data connection).

This has been an issue for over 18 months now. My workaround is using the website instead, which works fine on my iPad mini but isn’t compatible with my iPhone. On the iPhone I can’t edit exercises due to the resolution issues, and zooming out completely on the browser (in settings) doesn’t fix the issue. Which is why I bought the iPad. I do a lot of home visits and I can’t afford to waste time waiting almost 6 minutes each session for an app to load.

The app should be a simplified version of the website. Just do that.

newk007

3 years ago

Response from developer

Hello Newk, thank you for your review and feedback. This is indeed something that our engineers are aware of, and it's the way the app has been designed (to sync on each opening). It shouldn't take so long, but there is no way to bypass this unfortunately. The option (that you discovered also) is to use the app via the web browser. Something that might help is to open the web browser in the "desktop-mode". Please let us know via support@physitrack.com if you need further help!

Super productivity tool for Physical Therapy prof.

Very practical for the clinic — i don't know why every physical therapist wouldn't use this. Strongly recommended. Saves so much time.

wiggy woggy

3 years ago

Response from developer

Hi, thank you for your feedback and review. That is really great to hear, happy you enjoy using Physitrack on your device!

Ułatwia prowadzenie terapii

Bardzo pomocna aplikacja, dzięki której prowadzenie terapii i śledzenie postępów pacjenta staje się banalnie proste

KrzyszWoj

3 years ago

Pozwala uniknąć komputera

Apka pozwala na przypisywanie ćwiczeń pacjentom w czasie rzeczywistym, także nie trzeba mieć przy sobie komputera.

SoniaBrylka

3 years ago

Terrible app

Complained multiple times to support explaining that every time i open the app on all devices it “synchronises the database” which takes over 20 minutes. I was told it was only happening to me so it’s not a priority - well it happens to 6 difference devices so it can’t just be me. Not worth the money!

SEC1809

4 years ago

Response from developer

Hello, and thank you for your feedback. This is indeed something that our developers are aware of, and we are doing troubleshooting based on the issue to get you up and running. My apologies for the inconvenience.

Unable to download pdf

Unable to download the pdf version from the app

joox 1

4 years ago

Unable to download PDF on app

Says PDF not found

RachieM24

4 years ago

Other apps greatly exceed this

Changed my password within 5 minutes of me using it for no reason. App would not then accept any password despite meeting their requirements. Contacted them to cancel. They stated they had cancelled, yet are still ILLEGALLY attempting to deduct funds. They treat customers poorly, ignore emails and not fix issues. The app always glitches and is not user friendly.

Nat****

4 years ago

Response from developer

Dear Natarscha, Thank you for providing your feedback to us. We apologize for your experience as we always try to keep ourselves to the highest standards when it comes to customer communication and providing a stable and reliable solution. Please reach out to me directly via support@physitrack.com if you have any additional information you would like to share as we are always eager to learn! All the best, Jukka

Love the program, but app is very slow

I enjoy this app for helping to keep patients updated with their treatment program. They have a really broad database of exercises which is certainly an advantage to other programs.

The app does seem to have some system bugs. Particularly the client communication front, every time I try to open client messages with iOS app the program crashes. Not sure if this is the same on the client side as well.

Dr. Deannamends

4 years ago

Response from developer

Hello and thank you for the good word. Right now we're working on rewriting the foundations of the app, the new version will be faster and more stable on all the current devices.

Great concept and web browser, awful app

Cannot begin to explain how awful the app is which is really a shame. Have to use the web browser for anything. Can’t open messages without the app crashing, I have been close to finishing endless programs and the app crashes on me loosing all of my work. I can see reviews on here from a year ago stating the exact same things and the response is ‘please contact support’ as if we haven’t already done that? We also shouldn’t have to contact support every five seconds. The idea is to make life easier and more convenient and using the app does exactly the opposite. Really such a shame as physitrack seem to have no motivation to fix the app considering how old these reviews are.

Jorjielaurence

4 years ago

Response from developer

Hi Jorjie, Thank you for your feedback, and pointing out these issues! I do understand what you mean, and you're correct. You as a practitioner should be able to focus on your work instead of contacting the support to solve issues. But as you can understand, you as a user have the best knowledge of what works and what doesn't, so I hope that you are able to provide this type of feedback directly to us and we truly appreciate it! As for the technical issues: We're currently aware of the app crashing when you're trying to open messages and we have our developers investigating the reason. If you would like to be notified on updates regarding the issue please send us a message at support@physitrack.com. It's the first time I'm hearing about the issue of the app crashing randomly in the middle of you building the program, so I'd like to hear more about this please. You're totally correct in that the app is indeed suppose to make your life easier, and being able to rely on the app. The good news is that we're in the process of re-designing it - which should fix a lot of on going issues! Thank you again for your feedback, we are continuously improving and love to hear your ideas and feedback, so please let me know them! I apologize for the inconveniences using our app.

Crashing

App keeps crashing since doing the update! Please sort it out

Chopstick pie

4 years ago

Response from developer

Hello and thank you for your feedback. We're working towards a new release of Physitrack iOS. Let us know at support@physitrack.com if you'd like to be informed when it's released, and in the meantime you can use web version on your mobile device. I apologize for the inconvenience.

Rubbish app

Tried to add a patient and the fields were hidden under the screen keyboard. So couldn’t complete! Basic stuff not working. Avoid it, plus it said it was free and it’s not

nonicknamesxxxxxxxxx

4 years ago

Response from developer

Hello and thank you for your feedback! If you're still experiencing issue, could you send us a message at support@physitrack.com with details of your device, and we'll investigate the issue further!

Do not use this app!!!

I have been trying to cancel my subscription for a while now. Even though I removed them from my Apple subscriptions the charge is still coming through. I messaged them to cancel before the first of the month, they took their time to answer me and then they still charged me and said it was “because the billing date starts on the 1st of the month”. They have not gotten back to me since then. They’re greedy and mainly after your money for a mediocre app.

rmt787

5 years ago

Keep crashing

Never stop crashing from 2 years ago til today
Still crashing
Unable to use

leo5667

5 years ago

Can’t mark exercises as completed

This used to be a good app, apart from my physio having to send a new program every time they adjusted it. Now, well, it doesn’t mark as complete, and I have to log on manually every time I use it, which means going to the original email from my physio and using the link. So a year ago was good, now it’s only useful as an occasional reference rather than an adherence and progress device.

Timeywimey1234