Essential app for my business
My online rehab physio business could not survive without physitrack and physiapp. The database is huge and lots of exercises to choose from. The new update in the physiapp is very user friendly. The chat feature allows me to answer any questions my clients would have, and progress/regress on the spot as needed.
That being said there’s a few hiccups I’d love them to fix:
1. The program can end abruptly for the patient for no reason at times. I have to keep telling them to log out and log back in using the program code.
2. The app itself is pretty much non functional. It takes ages to load any exercises + not as user friendly as the website version. Chats don’t sync with the website version so it gets very confusing. So I pretty much only use the website version of physitrack.
3. Pls add seated hip abduction and adduction machine!
That being said there’s a few hiccups I’d love them to fix:
1. The program can end abruptly for the patient for no reason at times. I have to keep telling them to log out and log back in using the program code.
2. The app itself is pretty much non functional. It takes ages to load any exercises + not as user friendly as the website version. Chats don’t sync with the website version so it gets very confusing. So I pretty much only use the website version of physitrack.
3. Pls add seated hip abduction and adduction machine!
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Updates required
Phone app is in desperate need of an update. Sometimes my patients messages come through, more often they do not and I have to access the web version to view.
Functionality of the app compared to the web version is lacking
Functionality of the app compared to the web version is lacking
Can’t view exercise programmes
Why can’t we view the exercise programmes in the client programme?
PT Clinics STAY AWAY
This company has just cancelled our account without notice due to billing error. ON THEIR END. We made payment but for some reason their system doesn’t show it, we submitted proof. Payment due March 1 of only $14.99 and the notice was sent out on 3/8 to pay invoice. The invoice when clicked stated “paid.” And they still cancel account when I have over 297 patients that would now be affected.
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Response from developer
Hello, I'm very sorry to hear about that, we'd like to get that fixed for you if we didn't already. Could you send us an email with your account details with a mention that you left a review? Thank you for your help!
Unacceptably slow 🐌🐌🐌
Tons of exercises with good descriptions and videos is what makes Physitrack as good as it is. However…
…the biggest problem with the app is the loading time or “synchronising database” that occurs EVERY TIME that you open the app. You can’t start creating an exercise program until it’s completed. I just timed how long it takes: 5 mins 50 sec. It doesn’t matter if I’m using an iPhone 14 pro or iPad mini 6, on my home 100/50 internet connection it is unacceptable (it is worse on a mobile data connection).
This has been an issue for over 18 months now. My workaround is using the website instead, which works fine on my iPad mini but isn’t compatible with my iPhone. On the iPhone I can’t edit exercises due to the resolution issues, and zooming out completely on the browser (in settings) doesn’t fix the issue. Which is why I bought the iPad. I do a lot of home visits and I can’t afford to waste time waiting almost 6 minutes each session for an app to load.
The app should be a simplified version of the website. Just do that.
…the biggest problem with the app is the loading time or “synchronising database” that occurs EVERY TIME that you open the app. You can’t start creating an exercise program until it’s completed. I just timed how long it takes: 5 mins 50 sec. It doesn’t matter if I’m using an iPhone 14 pro or iPad mini 6, on my home 100/50 internet connection it is unacceptable (it is worse on a mobile data connection).
This has been an issue for over 18 months now. My workaround is using the website instead, which works fine on my iPad mini but isn’t compatible with my iPhone. On the iPhone I can’t edit exercises due to the resolution issues, and zooming out completely on the browser (in settings) doesn’t fix the issue. Which is why I bought the iPad. I do a lot of home visits and I can’t afford to waste time waiting almost 6 minutes each session for an app to load.
The app should be a simplified version of the website. Just do that.
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Super productivity tool for Physical Therapy prof.
Very practical for the clinic — i don't know why every physical therapist wouldn't use this. Strongly recommended. Saves so much time.
Ułatwia prowadzenie terapii
Bardzo pomocna aplikacja, dzięki której prowadzenie terapii i śledzenie postępów pacjenta staje się banalnie proste
Pozwala uniknąć komputera
Apka pozwala na przypisywanie ćwiczeń pacjentom w czasie rzeczywistym, także nie trzeba mieć przy sobie komputera.
Terrible app
Complained multiple times to support explaining that every time i open the app on all devices it “synchronises the database” which takes over 20 minutes. I was told it was only happening to me so it’s not a priority - well it happens to 6 difference devices so it can’t just be me. Not worth the money!
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Unable to download pdf
Unable to download the pdf version from the app
Unable to download PDF on app
Says PDF not found
Other apps greatly exceed this
Changed my password within 5 minutes of me using it for no reason. App would not then accept any password despite meeting their requirements. Contacted them to cancel. They stated they had cancelled, yet are still ILLEGALLY attempting to deduct funds. They treat customers poorly, ignore emails and not fix issues. The app always glitches and is not user friendly.
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Love the program, but app is very slow
I enjoy this app for helping to keep patients updated with their treatment program. They have a really broad database of exercises which is certainly an advantage to other programs.
The app does seem to have some system bugs. Particularly the client communication front, every time I try to open client messages with iOS app the program crashes. Not sure if this is the same on the client side as well.
The app does seem to have some system bugs. Particularly the client communication front, every time I try to open client messages with iOS app the program crashes. Not sure if this is the same on the client side as well.
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Response from developer
Hello and thank you for the good word. Right now we're working on rewriting the foundations of the app, the new version will be faster and more stable on all the current devices.
Great concept and web browser, awful app
Cannot begin to explain how awful the app is which is really a shame. Have to use the web browser for anything. Can’t open messages without the app crashing, I have been close to finishing endless programs and the app crashes on me loosing all of my work. I can see reviews on here from a year ago stating the exact same things and the response is ‘please contact support’ as if we haven’t already done that? We also shouldn’t have to contact support every five seconds. The idea is to make life easier and more convenient and using the app does exactly the opposite. Really such a shame as physitrack seem to have no motivation to fix the app considering how old these reviews are.
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Crashing
App keeps crashing since doing the update! Please sort it out
Rubbish app
Tried to add a patient and the fields were hidden under the screen keyboard. So couldn’t complete! Basic stuff not working. Avoid it, plus it said it was free and it’s not
Do not use this app!!!
I have been trying to cancel my subscription for a while now. Even though I removed them from my Apple subscriptions the charge is still coming through. I messaged them to cancel before the first of the month, they took their time to answer me and then they still charged me and said it was “because the billing date starts on the 1st of the month”. They have not gotten back to me since then. They’re greedy and mainly after your money for a mediocre app.
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Keep crashing
Never stop crashing from 2 years ago til today
Still crashing
Unable to use
Still crashing
Unable to use
Can’t mark exercises as completed
This used to be a good app, apart from my physio having to send a new program every time they adjusted it. Now, well, it doesn’t mark as complete, and I have to log on manually every time I use it, which means going to the original email from my physio and using the link. So a year ago was good, now it’s only useful as an occasional reference rather than an adherence and progress device.
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Amazing idea, poor execution
I think you need better app designers, I love the idea of having whole exercise library on my phone. Sadly it keeps freezing and crashing
