Digital coupons
I’m done with this digital stuff. I can’t get it to work for me and I’m done going to the service desk to get something done because of digital bull.
Besides to me I find this digital stuff wrong, and it works fine for those who understand it. I don’t need the hassle and it discriminates against people who don’t understand it.
I’ll do my shopping elsewhere.
Besides to me I find this digital stuff wrong, and it works fine for those who understand it. I don’t need the hassle and it discriminates against people who don’t understand it.
I’ll do my shopping elsewhere.
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Stupid update can’t search
Your new app update has rendered the search function inoperable!!! Piece of c—-.
Too many bugs and slow
Used this app three times and has been an absolute nightmare. Customer service either the app is horrible. I could make my order on DoorDash and would be here way faster than the options on the pick n save app without a ridiculous charge. No way to edit your delivery except adding more items. No reason to use this app and wait 2 hours for your delivery. Terrible app.
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Update Again 😢
I can’t login with your App! Even an employee tried to help me and she couldn’t either. The app bar goes around and around and still won’t let me login in!!! I even deleted the app, restarted my iPhone and reinstalled the app, and still does not let me login. What’s going on?
As of 7/11/26 still can’t access app or website. On 96.0.0
Now on 96.0.0 Kroger do better already!!! Still can’t access App using iPad 5 iOS 16.7.16. Cannot move forward not being able to sign in. All the app does after you try to sign in, is keeps circling authenticating. This has been going on for months and I’m not the only one voicing these issues. Pretty frustrating and very disappointed after talking with customer service staff. After two phone calls to their so-called tech people still no response. Did the latest update and still cannot access app and cannot access website. Continue to get message in App saying it’s a fake site and even trying to access it without trying to sign in, it keeps saying it’s unable to load to retry. On the website every time you go to sign in nothing happens, no matter what you do. I’ve used Safari, Chrome and directly into Google and nothing. If this does not work using an iPad IOS 16 then say so, let some of us have a little bit of relief from the frustration. And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5. And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone.
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Constant Updates
This app needs to be updated every other week or it absolutely refuses to let you use it. Completely ridiculous for a grocery app.
Designed not to work
This app never works correctly. It’s always difficult to scan QR codes and clip coupons. It is by design and they know it. Evil app by an evil company.
As of 6/18/26 still can’t access app or website. On 95.2.0
Now on 95.2.0 Kroger do better already!!! Still can’t access App or website using iPad 5 iOS 16.7.16. Keep getting a message that connection is not private. Cannot move forward on either one not being able to sign in. Can’t sign in on the website because nothing happens. It just keeps circling around and going back to a main page but you still can’t access anything on those pages to place an order. continue to get message from app when trying to sign in that that connection is not private. This has been going on for months and I’m not the only one voicing these issues. Pretty frustrating and very disappointed after talking with customer service staff. After two phone calls to their so-called tech people still no response. Did the latest update and still cannot access app and cannot access website. Continue to get message in App saying it’s a fake site and even trying to access it without trying to sign in, it keeps saying it’s unable to load to retry. On the website every time you go to sign in nothing happens, no matter what you do. I’ve used Safari, Chrome and directly into Google and nothing. If this does not work using an iPad IOS 16 then say so, let some of us have a little bit of relief from the frustration. And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5. And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone.
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Does not work at all
App or website does not work. FIX YOUR DAMN WEBSITE AND APP. ITS BEEN SEVERAL MONTHS. CANT ACCESS ON IOS 16.6 iPhone and CAN NOT ACCESS ON IPAD IOS 28. THE WEBSITE WILL NOT LOG YOU IN. JUST REDIRECTS YOU TO THE HOME PAGE OVER AND OVER WHEN CLICKING SIGN IN
Did an update & now I can’t find a match result for WATER???
No matter what I type to look for, it can never find a result for ANYTHING!! I almost gaslit myself thinking I misspelled words but even using the suggestions like water were not coming up! I went to categories & it again would not show me beverage options, just a search bar to type into an empty void that would not yield results. I’m genuinely mind boggled how this “update” was approved? I bet using Google to look in the store would give me a better outcome than waiting for the app to get fixed. What a waste of my time & storage space.
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Recent app change - PLEASE CHANGE IT BACK!
Overall, this app makes it very easy to clip digital coupons, make shopping lists and create online orders. A few weeks ago I would have given it 5 stars, however they recently changed the app. I do not do online orders but will create my shopping list on the app. They used to order your list by location in the store and indicate what isle your item was in right in the list. With the update, allegedly you can change how your list is organized but no matter what you do it’s still all jumbled. And they no longer indicate what isle your item is in unless you click on each individual item. Very disappointed with this change. PLEASE CHANGE IT BACK!!!
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I would give it 0 stars
9/10 times the app doesn’t load. The website is the same way. Very unresponsive, unable to grocery shop via mobile. Trash app. Remove it completely since it’s been this way for 2 or more months now. Along with the awful website.
Last APP Update NEEDS FIXING
Not happy at all with this last app update! With all my groceries that I had saved to my list, IT DELETED IT ALL, BUT that’s not ALL, it will NOT LET ME SAVE NO MORE TO MY LIST. I have to turn on and off my cellphone and that doesn’t help. NOW, the only way I can save my grocery list, is by adding it to my cart like I was going to pick it up in my car, but seriously I don’t like that way at all. PLUS, it won’t let me SAVE a flavor for instance a kind of ice cream. THIS APP NEEDS FIXING NOW!!!!
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Still can’t access
After two phone calls to their so-called tech people still no response. Did the latest update and still cannot access app and cannot access website. Continue to get message in App saying it’s a fake site and even trying to access it without trying to sign in, it keeps saying it’s unable to load to retry. On the website every time you go to sign in nothing happens, no matter what you do. I’ve used Safari, Chrome and directly into Google and nothing. If this does not work using an iPad IOS 16 then say so, let some of us have a little bit of relief from the frustration.
And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5. And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone.
And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5. And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone.
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Non-functional
With latest update, does not work at all. Deleted my lists, and I can not add any items to a shopping list.
No way these are real 5 stars lol
How can a company this big continue to produce an app that won’t work. It’s almost every month it’s down for days at a time and I just order from somewhere else…
What happened
Updated and now it doesn’t work. It keeps saying something went wrong. Uninstalled and reinstalled it- nothing. Looks like I’m shopping somewhere else.
Totally dead
And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5.
And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone.
And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone.
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Another update and still not working
And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone.
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Not the best update once again
And one more update 3/27/26…The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone.
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