Pictello Visual Stories
Response from developer
Hi and thank you for your 5 star rating. We love to hear you are using Pictello to help develop language and literacy! We also have free resources on these topics at our website that you may find helpful. You can check them out at www.asssistiveware.com.
App shuts down iPad
Response from developer
Hi fygkoo. We are sorry to hear you are having issues with Pictello. It sounds like it may be an issue with the size of the photos or videos you are using in combination with storage available on the device. We would love to help you troubleshoot this issue if you can email us at support@assistiveware.com.
Needs more features
Response from developer
Hi R.Slason. We are sorry to hear you do not think the app is high quality. We would love for you to email us at support@assistiveware.com so we can help you get the most out of Pictello. We hope to hear from you soon!
Preschool to Teens
Not worth it
Response from developer
Hi autisticmum, we are very sorry to hear about the issues you are having with Pictello. Please know we will do everything we can to try to help you. First, regarding the sound, make sure you're not using a case that blocks the microphone. You may try removing the iPad or iPhone from the case to see if that helps. In addition, try experimenting with how you're holding the device when you record. You don't have to have the microphone right up to your mouth (in fact, this would cause the sound to be distorted), but you will get better sound if the microphone is a foot or so from your mouth. Another idea is to test your mic using the Voice Memos app on your device by making a test recording (for more info, see: support.apple.com/guide/ipad/make-a-recording-ipadf455678c/ipados). Next, to delete a page in Wizard Mode, tap Edit in the top-right corner of the screen, tap the story you want to edit, tap Edit in the Story Actions popover that appears, and then tap Wizard Mode. In Wizard Mode, tap Edit Pages, tap the X in the bottom-right corner of the screen, tap the red and white minus button next to the page you want to remove, and then tap Delete to remove the page. When you are finished, tap Done in the top-right corner of the screen, tap Previous in the top-left corner of the screen, and then tap Done With Story. To delete a page in Expert Mode, tap Edit in the top-right corner of the screen, tap the story you want to edit, tap Edit in the Story Actions popover that appears, and then tap Expert Mode. In Expert Mode, tap Edit in the bottom-right corner of the screen, tap the red and white minus button next to the page you want to remove, and then tap Delete to remove the page. When you are finished, tap Done in the bottom-right corner of the screen, and then tap Done in the top-left corner of the screen. If you would like to view the Pictello Manual, PDF tutorials, and FAQs, please be sure to check out our Pictello Help page (www.assistiveware.com/support/pictello). We also invite you to join AssistiveWare’s Pictello Community Facebook group (www.facebook.com/groups/353130621434993), where you can connect with other Pictello users, share stories, and share ideas about using the app. Note, membership must be approved before posting. Please feel free to email us at support@assistiveware.com if you need additional assistance with Pictello or AAC advice. Our caring team is always ready to lend a helping hand. Peace! :-)
