Pictello Visual Stories
Response from developer
Hi and thank you for your 5 star rating. We love to hear you are using Pictello to help develop language and literacy! We also have free resources on these topics at our website that you may find helpful. You can check them out at www.asssistiveware.com.
App shuts down iPad
Response from developer
Hi fygkoo. We are sorry to hear you are having issues with Pictello. It sounds like it may be an issue with the size of the photos or videos you are using in combination with storage available on the device. We would love to help you troubleshoot this issue if you can email us at support@assistiveware.com.
Needs more features
Response from developer
Hi R.Slason. We are sorry to hear you do not think the app is high quality. We would love for you to email us at support@assistiveware.com so we can help you get the most out of Pictello. We hope to hear from you soon!
Preschool to Teens
Not worth it
Response from developer
Hi autisticmum, we are very sorry to hear about the issues you are having with Pictello. Please know we will do everything we can to try to help you. First, regarding the sound, make sure you're not using a case that blocks the microphone. You may try removing the iPad or iPhone from the case to see if that helps. In addition, try experimenting with how you're holding the device when you record. You don't have to have the microphone right up to your mouth (in fact, this would cause the sound to be distorted), but you will get better sound if the microphone is a foot or so from your mouth. Another idea is to test your mic using the Voice Memos app on your device by making a test recording (for more info, see: support.apple.com/guide/ipad/make-a-recording-ipadf455678c/ipados). Next, to delete a page in Wizard Mode, tap Edit in the top-right corner of the screen, tap the story you want to edit, tap Edit in the Story Actions popover that appears, and then tap Wizard Mode. In Wizard Mode, tap Edit Pages, tap the X in the bottom-right corner of the screen, tap the red and white minus button next to the page you want to remove, and then tap Delete to remove the page. When you are finished, tap Done in the top-right corner of the screen, tap Previous in the top-left corner of the screen, and then tap Done With Story. To delete a page in Expert Mode, tap Edit in the top-right corner of the screen, tap the story you want to edit, tap Edit in the Story Actions popover that appears, and then tap Expert Mode. In Expert Mode, tap Edit in the bottom-right corner of the screen, tap the red and white minus button next to the page you want to remove, and then tap Delete to remove the page. When you are finished, tap Done in the bottom-right corner of the screen, and then tap Done in the top-left corner of the screen. If you would like to view the Pictello Manual, PDF tutorials, and FAQs, please be sure to check out our Pictello Help page (www.assistiveware.com/support/pictello). We also invite you to join AssistiveWare’s Pictello Community Facebook group (www.facebook.com/groups/353130621434993), where you can connect with other Pictello users, share stories, and share ideas about using the app. Note, membership must be approved before posting. Please feel free to email us at support@assistiveware.com if you need additional assistance with Pictello or AAC advice. Our caring team is always ready to lend a helping hand. Peace! :-)
Autistic children growing up
Pictillo has allowed me to accommodate myself as an adult by letting make my own visual schedule like my teachers used to do for me as a little girl. My anxiety and fixation has reduced so much.
Problème avec la voix
Response from developer
Bonjour Sonia, dans Pictello, il y a une voix par défaut mais aussi une voix associée à chaque histoire, ou page de l’histoire. Vous tentez peut-être de modifier la voix par défaut mais si la voix Manon est associée à l’histoire alors ce sera celle-là qui sera utilisée pour la lecture. N’hésitez pas à nous écrire à support@assistiveware.com pour nous décrire plus précisément votre problème, notre équipe d’assistance sera heureuse de vous aider à le résoudre.
Use this app daily for lots of activities
Teaching speech and developing language.
Creating our own stories.
Making stories with more visuals.
Step by step recipes that he can cook independently.
Step by step instructions to follow for other day to say activities to create independence.
Can be as creative as you like.
Response from developer
Hi Hayden_rocks, thank you so much for the five big stars and taking the time to share the many ways you use Pictello. From creating a daily schedule to documenting step-by-step instructions on how to do household chores, as you mention, Pictello opens up numerous possibilities. If you are not a member already, we welcome you to join AssistiveWare's Pictello community Facebook Group where you can connect with other Pictello users and share about how you are using the app. You can join here (www.facebook.com/groups/353130621434993) Note AssistiveWare's Pictello community is a closed Facebook Group, so each membership request must be approved on a case-by-case basis. If you ever have questions about Pictello, please feel free to email our team at support@assistiveware.com and one of our team members will be happy to assist you! :-)
That was nice.
Poor quality
Response from developer
Hi Hairy_wen, we are very sorry for the issues you are experiencing with Pictello. We were under the impression these issues were addressed in Pictello 3.7. However, as you are running Pictello 3.7, it seems they are not fixed. As we are very eager to fix these issues, please email our team at support@assistiveware.com so that our team can learn more about your setup and hopefully address these bugs. Regarding difficulty with Pictello's interface, if you have not done so already, please check out our Pictello Quickstart Manual and step-by-step tutorials (www.assistiveware.com/support/pictello/manuals) for helpful information on using the app. Thank you very much! We look forward to hearing from you soon and assisting you. :-)
Sound recording bug
Attempted to query with the developer following the App Store link. No contact details - just a pop up ‘get your feedback’ window on the website. Effective to leave feedback, but not for communication re a product issue. Ironic considering that your business is AAC!
Response from developer
Hi ...Unhappy, we are very sorry for the issue you have encountered with recording sound in Pictello and the difficulty you had in contacting our support. Please know that we take peoples' issues very seriously and try to work hard to address their concerns. First, the issue recording audio in Pictello was introduced in a recent system software update. We are planning to address this issue in a future Pictello update. In the meantime, you can workaround this issue by using Expert mode in Pictello when creating or editing stories. If the recording does not start, simply tap the Pause button once. For instructions on using Expert mode, please see this PDF tutorial (download.assistiveware.com/pictello/files/Create_a_Story_with_Pictello_Expert.pdf). Next, please know that when you tap the "App Support" and "Developer Website" links on the Pictello App Store page, you can send a message to our support team by tapping the "Contact Support" link and filling out a form. It is also possible to email us directly within Pictello by opening Options, scrolling to the "SUPPORT" section, and tapping Email Support. Last but not least, you can reach out to us on Facebook and Twitter or by emailing support@assistiveware.com. Our team is available 7 days a week and is always happy to assist customers who use our apps. We hope this helps! :-)
I’ve been using for years!
Response from developer
Hi FloridaGurlAtHeart, we are thrilled to hear about your love of Pictello and the different ways you use the app! Thank you for reaching out to us and your positive review! If you have not done so already, please feel free to look at our Pictello Help section (www.assistiveware.com/support/pictello) and Learn AAC section (www.assistiveware.com/learn-aac) for helpful information on using the app and implementing AAC into your daily family life. Please feel free to contact our team at support@assistiveware.com if you ever have questions about the app. We are always happy to lend a helping hand. :-)
Trop cher pour ce que c’est
Si jamais su je me serais contentée de keynotes, qui certes n’a pas la synthèse vocale, mais qui remplit tout à fait la fonction de cahier de vie.
Response from developer
Nous sommes désolés d’apprendre que l’appli ne correspond pas à vos besoins. Veuillez savoir que Pictello peut être utilisé pour soutenir les activités de littératie grâce à la synthèse vocale. Nous avons beaucoup de voix disponibles en Français, découvrez toutes les voix que vous pouvez utiliser ici : https://www.assistiveware.com/fr/produits/pictello N’hésitez pas à nous contacter à support@assistiveware.com si vous avez des questions ou doutes. :)
