Review
Ping offers great service overall. I have been using them for years and they are consistent and reliable.
Was good - now awful
Previously great service and app, after update they now charge additional $$ for pick up and delivery windows, ask for more $$ for dry cleaning options. They have grown a customer base and are now exploiting it.
The app should stop making reviews mandatory
Perhaps send a notification after the delivery is made to ask for a rating, instead of making it mandatory at first load of the app.
Pretty app but no show pickup
First attempt with the app had pickup between 1-2pm. At 4pm it started saying pickup was 2-3 min away. Never changed. Messaged driver directly. No reply. Sat at home all afternoon waiting. 24 hours later and still no updates. Simple solution: Cancelled. App deleted.
Poor customer service
They lost one of my Theory dress (Imagine how much it costs?) And just say sorry and did not do anything much. Also rejected to dry clean couple of my clothes while still charging for delivery fee. If you do not know how to dry clean, maybe you should not run this kind of business.
Not able to register
I don’t have a local singapore phone number so this app won’t even let me register using an international number. I really wanted to use this service, but not letting people without a SG number register is such a bad design!
Excellent Concept, poor QA, poor customer support
I’ve used the service for almost 2 months, but I’ve decided to stop because Piing just isn’t able to follow very simple customer preferences set in the app’s own preferences settings. 5 times, I’ve received my pants ironed the wrong way (no crease). Even after returning it several times for a re-press, it happened again and again.
It’s unfortunate because I liked the concept so much that I setup weekly scheduled pickup. As my clothes have spent longer with them (being re-pressed) than in my closet, I’ve had enough so I cancelled and I’ll warn others that Piing will likely ignore your preferences so aren’t trust worthy.
What makes me write this review is that customer support has ignored my last 3 emails although they promised to call. While initial customer service was polite, ignoring emails and not addressing the matter is unprofessional. Customers beware.
It’s unfortunate because I liked the concept so much that I setup weekly scheduled pickup. As my clothes have spent longer with them (being re-pressed) than in my closet, I’ve had enough so I cancelled and I’ll warn others that Piing will likely ignore your preferences so aren’t trust worthy.
What makes me write this review is that customer support has ignored my last 3 emails although they promised to call. While initial customer service was polite, ignoring emails and not addressing the matter is unprofessional. Customers beware.
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Excellent! Just awesome!
An excellent service and app. From ordering, to pick up to delivery! Amazing! A+++ Thank you so much!
App Crashes Frequently
Crashes very often.
Avoid at all costs
I sent a silk skirt to be cleaned and ironed on October 12.
It had a care label attached and I added a special note in the Ping App to treat it with care.
When the skirt came back, it had been destroyed.
There are large, dark marks all over the skirt.
It appears to have been scorched all over by an iron that was too hot.
No-one from Ping called or emailed to inform me - I discovered the damage when the skirt was dropped off.
Three weeks on, I still have no answers as to how or why this happened.
Ping wanted to take the skirt back to repair the damage.
I was unconvinced, but allowed them to try.
The skirt was returned in the same condition and again, I wasn't called or emailed.
When I contacted Ping, I was informed the skirt hadn't actually been cleaned again - but rather had been taken to the laundry, sat there, then wrapped up and sent back. No-one could explain why.
Ping then took the skirt back for a third try and, although they managed to wash it this time, the damage remains.
Ping's customer service throughout this time has been absolutely appalling, to the extent that it would be amusing if it wasn't my clothing that had been damaged.
Every time I call Ping, I am assured they are taking the issue very seriously and someone will call me back.
Each time, I have to make multiple calls before someone with authority is able to speak with me.
Three weeks on, they have finally made a compensation offer - which is a credit to use with Ping.
This is laughable, as I will never trust Ping with my clothes again.
Mistakes happen, but the utter contempt with which Ping treats its customers is disgraceful.
I would give Ping 1 star if I could.
It had a care label attached and I added a special note in the Ping App to treat it with care.
When the skirt came back, it had been destroyed.
There are large, dark marks all over the skirt.
It appears to have been scorched all over by an iron that was too hot.
No-one from Ping called or emailed to inform me - I discovered the damage when the skirt was dropped off.
Three weeks on, I still have no answers as to how or why this happened.
Ping wanted to take the skirt back to repair the damage.
I was unconvinced, but allowed them to try.
The skirt was returned in the same condition and again, I wasn't called or emailed.
When I contacted Ping, I was informed the skirt hadn't actually been cleaned again - but rather had been taken to the laundry, sat there, then wrapped up and sent back. No-one could explain why.
Ping then took the skirt back for a third try and, although they managed to wash it this time, the damage remains.
Ping's customer service throughout this time has been absolutely appalling, to the extent that it would be amusing if it wasn't my clothing that had been damaged.
Every time I call Ping, I am assured they are taking the issue very seriously and someone will call me back.
Each time, I have to make multiple calls before someone with authority is able to speak with me.
Three weeks on, they have finally made a compensation offer - which is a credit to use with Ping.
This is laughable, as I will never trust Ping with my clothes again.
Mistakes happen, but the utter contempt with which Ping treats its customers is disgraceful.
I would give Ping 1 star if I could.
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Service is good. App is bad.
So many bugs. Cannot leave delivery instructions. Save button is greyed out for no reason. Feels very unstable.
Unprofessional schedule
Drivers kept on changing schedule due to absurd reasons.
Lots of glitches
Lots of bugs:
If you click on add item on the bottom of the order screen, it closes the app, and you lose your order.
Would like to see it save all the settings like pick up at door and automatically populate regular order options by having everything prefilled:
Load and wash
Dry clean
Wash and iron
Good prices, though
If you click on add item on the bottom of the order screen, it closes the app, and you lose your order.
Would like to see it save all the settings like pick up at door and automatically populate regular order options by having everything prefilled:
Load and wash
Dry clean
Wash and iron
Good prices, though
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Lost clothes
Lost dress on first order
Always late
They are almost always late even though you book just 2hrs before. I think their system doesn’t work.
Cleaning service is terrible
The app works and the conclusion good. Although the app has had a few bugs.
My main issue and the reason why I will never use them again is because they are inconsistent and I’ve had to many dirty items returned to me as if they were clean.
I got a bed cover cleaned, it came back stinking of cigarettes (no one at home smokes) with stains and crumpled.
I’be also gotten dressed back that still smell worn and have more stains then when they were sent out.
My main issue and the reason why I will never use them again is because they are inconsistent and I’ve had to many dirty items returned to me as if they were clean.
I got a bed cover cleaned, it came back stinking of cigarettes (no one at home smokes) with stains and crumpled.
I’be also gotten dressed back that still smell worn and have more stains then when they were sent out.
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Shows
In email confirmation as wash when I picked dry cleaning
You are not improving the app and service constantly in the way successful online businesses do.
You are not improving the app and service constantly in the way successful online businesses do.
Used to be ok. Now never on time
I used this a lot until today. Rescheduling a lot lately. Maybe too popular, but they need to balance their slot timings better. I’d give it a miss for now. Try again in a few months. Actual laundry service is ok.
Good app that needs tweaks
I like this app and the process does but I have two issues with it that need tweaking. 1) allow a country code option for tourists when asking for a cell phone number. I couldn't be contacted because the app wouldn't allow the country code for my cell number and few tourists who select the tourist option will have a Local number. 2) don't have the app automatically say "will arrive in 3 minutes" if the driver is stationary at possible a laundry facility or another drop off. If they stay stationary for 30 minutes, the app still says "will arrive in 3 minutes" the entire time. Other than those two things, I think this is a good app and fairly easy to use service, especially for tourists.
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Great concept, awful execution
App works great, except those times when it doesn't work at all are far more frequent.
Messages in the app are sometimes ambiguous (when I request a pickup and I'm told "it's time for Netflix") and sometimes misleading (I'm told cleaner x is available, but then I request and it starts searching for available cleaners). I've also had an array of cleaners call and cancel or cancel strait away.
Long story short, it's not clear to me that anyone who works on this app uses it regularly, because the UX flaws are that pervasive.
Messages in the app are sometimes ambiguous (when I request a pickup and I'm told "it's time for Netflix") and sometimes misleading (I'm told cleaner x is available, but then I request and it starts searching for available cleaners). I've also had an array of cleaners call and cancel or cancel strait away.
Long story short, it's not clear to me that anyone who works on this app uses it regularly, because the UX flaws are that pervasive.
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