Too slow
The app is too slow and had to wait long even for the home page to load. On top of that, there is no way to reach out to their support from the app. Their chatbot is showing a blank screen and there is no other way to contact support. Really wonder how this company survived till now.
Response from developer
Hi, we regret the inconvenience caused. You can email us at socialdesk@pinelabs.com with details so we can look into this.
Very Bad Experience so Far
I paid the full amount in advance for my Pine Labs POS machine, but I have still not received it. The delay and lack of proper communication have caused significant inconvenience to my business.
If this issue is not resolved immediately by delivering the machine or providing a full refund, I will have no option but to pursue legal action and file a complaint with the appropriate consumer authorities to protect my rights as a customer.
I sincerely hope Pine Labs resolves this matter promptly so that further action is not necessary.
If this issue is not resolved immediately by delivering the machine or providing a full refund, I will have no option but to pursue legal action and file a complaint with the appropriate consumer authorities to protect my rights as a customer.
I sincerely hope Pine Labs resolves this matter promptly so that further action is not necessary.
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Response from developer
Hi, your feedback is important to us. You can email us at socialdesk@pinelabs.com with details, so we can look into this.
⭐ 1 Star Review
I ordered a Mini Pro EDC machine from Pine Labs on 31 May 2026 and completed the payment successfully. However, it has now been 16 days, and I have still not received my EDC machine.
What is even more disappointing is that despite my payment being completed, the app/portal is still showing that payment is pending and asking me to pay again. In addition, I am receiving repeated calls stating that my payment is due, even though I have already paid the full amount.
I have paid for the device, but I have neither received the machine nor received a proper update regarding the delivery. This is very frustrating and unprofessional.
The service is very poor, and I did not expect this from Pine Labs. The delay in delivery, incorrect payment status, and repeated due-payment calls have caused unnecessary inconvenience and affected my business operations.
Very disappointed with the overall experience. I request Pine Labs to immediately deliver my EDC machine, update the payment status correctly, and stop the due-payment calls.
What is even more disappointing is that despite my payment being completed, the app/portal is still showing that payment is pending and asking me to pay again. In addition, I am receiving repeated calls stating that my payment is due, even though I have already paid the full amount.
I have paid for the device, but I have neither received the machine nor received a proper update regarding the delivery. This is very frustrating and unprofessional.
The service is very poor, and I did not expect this from Pine Labs. The delay in delivery, incorrect payment status, and repeated due-payment calls have caused unnecessary inconvenience and affected my business operations.
Very disappointed with the overall experience. I request Pine Labs to immediately deliver my EDC machine, update the payment status correctly, and stop the due-payment calls.
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Response from developer
This is certainly not the experience we want you to have. You can email us at socialdesk@pinelabs.com with details, so we can look into this.
Befooling customers
Firstly when I installed this machine their salesman sell this to me by making huge benefits like no annual charge no QR charge only if we make cards payment then only they will charge me for debit Rs 4/ thousand and for credit Rs 13/ thousand. But now they are charging 9/ thousand for debit card and 22/ credit card
So pinelap company completely befooling its customer
So pinelap company completely befooling its customer
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Response from developer
Hi, we regret the inconvenience caused. You can email us at socialdesk@pinelabs.com with details so we can look into this.
Money received announce in mobile aap
There is no announcement in mobile app that you have received amount like other companies providing if i am out of the store i need to see again and again the app that i have received some kind of amount when i am not at store
Response from developer
Hi, your feedback is important to us. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
Pathetic service, 'Zero' customer support.
More than 45 days lapsed since I purchased their machines, non of them is functional, zero customer support.
They gave me machines but did not connect any UPI id with the POS machines and because of that i cannot recieve online payments. When i complained through email and pine labs app they closed my multiple complaints without resolution. Above that their employees stopped responding to my calls. Visited their office in sector 62 noida 3 times, still no resolution.
I feel cheated. Request everyone to purchase their POS machines and QR standees at their own risk. The company is completely fraud.
They gave me machines but did not connect any UPI id with the POS machines and because of that i cannot recieve online payments. When i complained through email and pine labs app they closed my multiple complaints without resolution. Above that their employees stopped responding to my calls. Visited their office in sector 62 noida 3 times, still no resolution.
I feel cheated. Request everyone to purchase their POS machines and QR standees at their own risk. The company is completely fraud.
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Response from developer
Hi, we apologize for the inconvenience caused. Request you to DM us your contact number and the TID No. so we can assist you further.
Worst Payment Service – Hidden Charges & False Promises
Very bad experience with Pine Labs One. During onboarding they clearly said “No Charges”, but after starting the service multiple charges are deducted regularly. MDR charges are also applied monthly, which was never properly disclosed.
When I complained about these hidden charges, the support team did not provide any proper solution. Even after requesting them to close and deactivate the machine, they are not responding and the device is still active.
This feels completely misleading and unprofessional. Businesses expect transparency from a payment service provider, but here the experience has been the opposite.
Overall very poor service, hidden charges, and worst support. I would not recommend this service to other merchants. ⭐
When I complained about these hidden charges, the support team did not provide any proper solution. Even after requesting them to close and deactivate the machine, they are not responding and the device is still active.
This feels completely misleading and unprofessional. Businesses expect transparency from a payment service provider, but here the experience has been the opposite.
Overall very poor service, hidden charges, and worst support. I would not recommend this service to other merchants. ⭐
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Response from developer
Hi, we sincerely regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
Worst Experience Ever with Pine Labs Mini POS – Highly Unprofessional and Fraudulent Service
I had the worst and most frustrating experience with Pine Labs Mini POS. I am a local shop owner, and I trusted Pine Labs based on their reputation, but the entire process turned out to be a disaster.
Initially, they processed my first Mini POS machine with my correct shop name but attached the wrong bank account number. When I informed them about their mistake, instead of correcting it, they told me that the account number could not be changed and asked me to order a new machine. They assured me that the first machine would be deactivated and refunded.
I agreed and ordered a second machine. This time, they entered the correct bank account number but the wrong shop name. Again, the machine became useless. They then promised to refund both machines and provide a third one.
This issue started in 2024, and now even 2025 has passed, but I have still not received any proper resolution or refund. Their support team kept calling repeatedly about changing DBA, account details, and name correction, but nothing was actually resolved. No accountability, no proper support, and no professionalism.
They even collected one of the machines from me and made me sign documents, but after that, they completely stopped responding to emails and refund requests. They have taken back the machine and also kept my money. This is completely unacceptable.
Due to their incompetence and lack of support, I was forced to stop using Pine Labs and switch to Paytm POS, which works perfectly without any issues.
I strongly do NOT recommend Pine Labs Mini POS to anyone. Their service is extremely poor, their team is irresponsible, and their refund process is unreliable. This company has caused me financial loss, mental stress, and wasted a lot of my valuable time.
Avoid Pine Labs if you value your business and peace of mind.
Initially, they processed my first Mini POS machine with my correct shop name but attached the wrong bank account number. When I informed them about their mistake, instead of correcting it, they told me that the account number could not be changed and asked me to order a new machine. They assured me that the first machine would be deactivated and refunded.
I agreed and ordered a second machine. This time, they entered the correct bank account number but the wrong shop name. Again, the machine became useless. They then promised to refund both machines and provide a third one.
This issue started in 2024, and now even 2025 has passed, but I have still not received any proper resolution or refund. Their support team kept calling repeatedly about changing DBA, account details, and name correction, but nothing was actually resolved. No accountability, no proper support, and no professionalism.
They even collected one of the machines from me and made me sign documents, but after that, they completely stopped responding to emails and refund requests. They have taken back the machine and also kept my money. This is completely unacceptable.
Due to their incompetence and lack of support, I was forced to stop using Pine Labs and switch to Paytm POS, which works perfectly without any issues.
I strongly do NOT recommend Pine Labs Mini POS to anyone. Their service is extremely poor, their team is irresponsible, and their refund process is unreliable. This company has caused me financial loss, mental stress, and wasted a lot of my valuable time.
Avoid Pine Labs if you value your business and peace of mind.
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Response from developer
Hi, we sincerely regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
Poor service
Since last 7-10 days my sound box is not notification of any transaction I had raised issue to the support team but till date no update no technical is available to visit
Response from developer
Hi, we regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details so we can look into this.
Super Scam
Pine labs is a super scam.
I am writing this as a final escalation regarding the persistent and unresolved issues I have been facing with Pine Labs POS machine at my establishment.
Despite multiple complaints raised with their escalation team, no meaningful or lasting resolution has been provided so far. The ongoing problems are severely affecting my daily business operations and customer experience.
I would like to formally bring the following concerns to everyone’s attention:
1. Without my consent or written approval, services such as AMEX acceptance and Same Day Settlement have been activated on my POS, resulting in automatic charges. At other times, essential services like UPI payments or card payment facilities are deactivated without prior notice, causing direct revenue loss.
2. Charges for newly activated services are levied automatically without clear communication, consent, or documentation. This is unacceptable and lacks transparency.
3. When issues are reported, technicians often replace the POS machines without ensuring proper data synchronization, configuration, or menu accuracy. This results in missing data, incorrect settings, and operational disruptions.
4. Several UPI transactions are automatically reversed or refunded to customers due to POS errors. This forces us to repeatedly follow up with customers, damaging trust and consuming significant operational time.
5. Even basic tasks such as menu editing are not handled correctly, despite repeated instructions, leading to billing errors at the counter.
Overall, the quality of service, technical competence, and professionalism of the operational teams handling these issues has been extremely disappointing.
Given the lack of resolution despite multiple escalations, I no longer wish to continue with the Pine Labs POS service.
I am writing this as a final escalation regarding the persistent and unresolved issues I have been facing with Pine Labs POS machine at my establishment.
Despite multiple complaints raised with their escalation team, no meaningful or lasting resolution has been provided so far. The ongoing problems are severely affecting my daily business operations and customer experience.
I would like to formally bring the following concerns to everyone’s attention:
1. Without my consent or written approval, services such as AMEX acceptance and Same Day Settlement have been activated on my POS, resulting in automatic charges. At other times, essential services like UPI payments or card payment facilities are deactivated without prior notice, causing direct revenue loss.
2. Charges for newly activated services are levied automatically without clear communication, consent, or documentation. This is unacceptable and lacks transparency.
3. When issues are reported, technicians often replace the POS machines without ensuring proper data synchronization, configuration, or menu accuracy. This results in missing data, incorrect settings, and operational disruptions.
4. Several UPI transactions are automatically reversed or refunded to customers due to POS errors. This forces us to repeatedly follow up with customers, damaging trust and consuming significant operational time.
5. Even basic tasks such as menu editing are not handled correctly, despite repeated instructions, leading to billing errors at the counter.
Overall, the quality of service, technical competence, and professionalism of the operational teams handling these issues has been extremely disappointing.
Given the lack of resolution despite multiple escalations, I no longer wish to continue with the Pine Labs POS service.
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Response from developer
Hi Vikas, we sincerely regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
Worst Company Just want Money . No service nothing . Their team is pathetic none responds .
Wosrt Company . Untrained Executives with all the unprofessional listening and aptitude .
I purchased one product and 1 rented out a pos machines . Their untrained executive Jogendra singh made me purchased a new machine without closing the rental basis then he forget to do so and now the company wants money from me . I Rented out the machine to link zomato swiggy which afterwards they said it ia jot linkable. all the processing fees and all was paid by me then their team said buy a new machine . I did so jow they are not replying and also the machine has not been updated by them . Its been a month of purchase . Pathetic service .
I purchased one product and 1 rented out a pos machines . Their untrained executive Jogendra singh made me purchased a new machine without closing the rental basis then he forget to do so and now the company wants money from me . I Rented out the machine to link zomato swiggy which afterwards they said it ia jot linkable. all the processing fees and all was paid by me then their team said buy a new machine . I did so jow they are not replying and also the machine has not been updated by them . Its been a month of purchase . Pathetic service .
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Fake app
Very bad salesman support or customer support provided fake information and wrong information and misleading sales by salesman
Response from developer
Hi, we regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details so we can look into this.
⭐️⭐️⭐️⭐️⭐️ Amazing experience!
Pine Labs is super easy to use and very customer-friendly. The setup process was smooth, and the interface is simple yet powerful. Their support team is quick to respond and always helpful. Highly recommended for anyone looking for a reliable and hassle-free payment solution!
Response from developer
We are glad to know that you liked our services, Ashu. Thank you.
Beware Before Choosing Pine Labs : Poor Service & Lack of Transparency
My experience with Pine Labs has been extremely disappointing.
1. Faulty Machine – The swipe machine was sold to me even though it had no sound function, making it difficult for staff to confirm successful transactions. Despite repeated follow-ups, there has been no resolution for more than a month.
2. Delayed Settlements – Payment settlements are unreasonably delayed, which affects daily operations and cash flow.
3. Hidden Charges – Even on UPI transactions, there are charges that were never transparently disclosed at the time of purchase.
Overall, the service and support have been below expectations. I would strongly caution others to think twice before choosing Pine Labs.
1. Faulty Machine – The swipe machine was sold to me even though it had no sound function, making it difficult for staff to confirm successful transactions. Despite repeated follow-ups, there has been no resolution for more than a month.
2. Delayed Settlements – Payment settlements are unreasonably delayed, which affects daily operations and cash flow.
3. Hidden Charges – Even on UPI transactions, there are charges that were never transparently disclosed at the time of purchase.
Overall, the service and support have been below expectations. I would strongly caution others to think twice before choosing Pine Labs.
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Response from developer
This is certainly not the experience we want you to have, Maneesh. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
Worst
Absolutely the worst payment machine I’ve ever used. It’s painfully slow, fails to process transactions half the time, and constantly shows errors even with proper internet connection. Customers get frustrated waiting, and it reflects badly on my business. The touch is unresponsive, receipts don’t print properly, and customer support is either unavailable or gives no real solution. Totally unreliable and not worth the money. Would never recommend this to any merchant
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Response from developer
This is certainly not the experience we want you to have, Ravinder. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
Pine lab actual review
I’ve been trying to contact Pine Labs, but no one is responding. Your team calls me to provide insurance and better services, but whenever I raise my actual problems, no solution is given. Honestly, this has been the worst app and product experience I’ve had so far.
There are much better alternatives in the market like GPay, Razorpay, or Soundbox from other companies, which provide far more reliable service.
There are much better alternatives in the market like GPay, Razorpay, or Soundbox from other companies, which provide far more reliable service.
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Response from developer
Hi Jayeshka, we regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details so we can look into this.
Poor customer service
I have requested pine labs to generate a static QR to use for off one transactions, in case of issues with machine or internet connectivity. After waiting for more than 6 months they have not been able to provide me with QR. The representative have not been clue on what a they are doing, sending me in circles of opening and closing a ticket. They don’t have a dedicated support for escalations. Which makes it’s hard to reach them
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Response from developer
Hi, we regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details so we can look into this.
Terrible Service – No Resolution Even After Multiple Calls
Pine Labs service is extremely poor. I called customer care twice regarding a missing transaction amount that is not showing in my software. Every time they just said, “It will be resolved in 2 hours,” but nothing has happened even after several hours.
A customer made the payment, and I still have no proof or record of it on my system. This is not the first time such issues have occurred — it’s becoming a pattern.
A customer made the payment, and I still have no proof or record of it on my system. This is not the first time such issues have occurred — it’s becoming a pattern.
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Response from developer
Hi Sunny, we sincerely regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
Notifications
When customers pay on upi this app doesn’t notify when transaction success this is very bad although other apps like bharatpe phonepe google apps shows instan notification when transaction successful on phone lock screen or in notification bar this app have to update this feature
Response from developer
This is certainly not the experience we want you to have. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
Worst service that you can think of
Pathetic service and product. The only proactive team is Sales, who will keep chasing you till you sign the contract. And also the collection team, they won’t forget to call daily 5 times to threat you for rent, even if they didn’t provide the service
Response from developer
Hi, we sincerely regret the inconvenience caused. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.