Too slow
The app is too slow and had to wait long even for the home page to load. On top of that, there is no way to reach out to their support from the app. Their chatbot is showing a blank screen and there is no other way to contact support. Really wonder how this company survived till now.
Response from developer
Hi, we regret the inconvenience caused. You can email us at socialdesk@pinelabs.com with details so we can look into this.
Very Bad Experience so Far
I paid the full amount in advance for my Pine Labs POS machine, but I have still not received it. The delay and lack of proper communication have caused significant inconvenience to my business.
If this issue is not resolved immediately by delivering the machine or providing a full refund, I will have no option but to pursue legal action and file a complaint with the appropriate consumer authorities to protect my rights as a customer.
I sincerely hope Pine Labs resolves this matter promptly so that further action is not necessary.
If this issue is not resolved immediately by delivering the machine or providing a full refund, I will have no option but to pursue legal action and file a complaint with the appropriate consumer authorities to protect my rights as a customer.
I sincerely hope Pine Labs resolves this matter promptly so that further action is not necessary.
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Response from developer
Hi, your feedback is important to us. You can email us at socialdesk@pinelabs.com with details, so we can look into this.
⭐ 1 Star Review
I ordered a Mini Pro EDC machine from Pine Labs on 31 May 2026 and completed the payment successfully. However, it has now been 16 days, and I have still not received my EDC machine.
What is even more disappointing is that despite my payment being completed, the app/portal is still showing that payment is pending and asking me to pay again. In addition, I am receiving repeated calls stating that my payment is due, even though I have already paid the full amount.
I have paid for the device, but I have neither received the machine nor received a proper update regarding the delivery. This is very frustrating and unprofessional.
The service is very poor, and I did not expect this from Pine Labs. The delay in delivery, incorrect payment status, and repeated due-payment calls have caused unnecessary inconvenience and affected my business operations.
Very disappointed with the overall experience. I request Pine Labs to immediately deliver my EDC machine, update the payment status correctly, and stop the due-payment calls.
What is even more disappointing is that despite my payment being completed, the app/portal is still showing that payment is pending and asking me to pay again. In addition, I am receiving repeated calls stating that my payment is due, even though I have already paid the full amount.
I have paid for the device, but I have neither received the machine nor received a proper update regarding the delivery. This is very frustrating and unprofessional.
The service is very poor, and I did not expect this from Pine Labs. The delay in delivery, incorrect payment status, and repeated due-payment calls have caused unnecessary inconvenience and affected my business operations.
Very disappointed with the overall experience. I request Pine Labs to immediately deliver my EDC machine, update the payment status correctly, and stop the due-payment calls.
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Response from developer
This is certainly not the experience we want you to have. You can email us at socialdesk@pinelabs.com with details, so we can look into this.
Befooling customers
Firstly when I installed this machine their salesman sell this to me by making huge benefits like no annual charge no QR charge only if we make cards payment then only they will charge me for debit Rs 4/ thousand and for credit Rs 13/ thousand. But now they are charging 9/ thousand for debit card and 22/ credit card
So pinelap company completely befooling its customer
So pinelap company completely befooling its customer
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Response from developer
Hi, we regret the inconvenience caused. You can email us at socialdesk@pinelabs.com with details so we can look into this.
Money received announce in mobile aap
There is no announcement in mobile app that you have received amount like other companies providing if i am out of the store i need to see again and again the app that i have received some kind of amount when i am not at store
Response from developer
Hi, your feedback is important to us. You can call us on +91 8069238440 or email us at escalations.support@pinelabs.com with details, so we can look into this.
