Label printing issue. Slooow CS.
The Pitney Bowes online presence is primitive: not mobile friendly and a challenge to navigate. The Pitney Ship app might be modern and offers supposed convenience, but it is starting to show signs that the app is not being keenly managed. The option to print the label with receipt is no longer working. The app is now printing the label on the entire sheet, not 1/2 label, 1/2 receipt. So the edges of the paper are folded to manage putting the label into the protective sleeve. Now, I had to select 4x6 Roll option—but the receipt is not an option. When keeping the receipt option, changing print option to 4x6, changing printer to 4x6, this tiny label is printed. I reached out to CS: I asked for a Live Rep because the AI CS did not provide any helpful prompts for my need. I was first in the queue. The CS Rep tried to assist (I guess). The process seemed slower than usual for IT CS—I know it takes time to troubleshoot. I told the Rep that I was ending the chat. I found that 4x6 workaround for now (and handwriting the receipt). Hopefully, tech is seeing the Error Log and will fix soon.
Show more
Clunky, missing features
The app is buggy as hell. All I want to do is save labels as PDFs but the app can’t do it. Instead I have to navigate three different Pitney Bowes websites just to find the option. Why do they make this so complicated?
Can’t create a profile on the app
I tried to create a profile online on the app and he keeps on bugging out. First time trying to use this and it’s already broken not a great experience.
Error Riddled
Logged in to this app the first time in an attempt to use it for the Cube printer (because that expensive piece of garbage doesn’t work on an old or new Mac desktop, so I decided to try it with my phone), and it told me that shipping wasn’t supported on the iPhone, and that I should download this app. Download.this.app. What? This app told me that this app doesn’t work for shipping, but I should download this app for shipping. It’s a snake eating its tail. Excellent work, guys.
Show more
Price????
I would really like to know how much this app will cost me before I sign up!!!
