Take a screenshot!!
You have one chance to print the label. If something goes wrong, (power outage as you’re trying to print) you have to REPURCHASE the whole label! AND, you have to put a minimum of $10 on your account to purchase. $5.97 label cost me $20 because I had to reprint it and put another $10 on my account. So frustrated!!! I took 3 screenshots the second time just to make sure I had a backup if something went wrong again during the printing process.
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Horrible support
Horrible mistake signing up for this. My account was shut down day one and took a hour to get them to reopen it. I purchased a label but could not print and the foreign lady in support could not communicate. After 30 minutes I asked for a supervisor and she came back on after waiting 5 minutes trying to help again. I finally got my account closed but have to wait 4-6 weeks for my refund
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Please take the time to read
If you are an individual that is considering using this service I strongly recommend against it. The customer service is undeniably terrible. Don’t expect a team member to reach out to you if you have a concern expect an automated AI response by email. If you do get on the line with customer service don’t expect anyone to have their primary language being English. Coming from a fluent foreign language speaker the accents are terribly difficult to understand. constant confusion to questions and statements. This service goes on the advertisement of being convenient but it’s the complete opposite. From the moment I’ve initiated my subscription there has been nothing but obstacles without fail. Please take this advice and steer clear. Pick any alternative. carrier pigeon if necessary.
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Stamps.com App
This app won’t let you create an account using this app. You can only create a new account using a PC Computer and Google Browser. Called Stamps.com and they confirmed that you can only use a PC Computer to create an account. This app should be removed from the Apple App Store.
Scammers
I am extremely disappointed with my experience. I was previously advised that my account would no longer be charged, and there was even a period of several weeks where no charges were processed, reinforcing that understanding. However, charges continued despite this communication.
I requested that my payment information be removed and my account closed, but customer service never responded to my follow-up emails. The lack of communication and failure to address my concerns has been very frustrating.
I expect companies to provide clear communication and timely support, especially when customers are requesting account closure and removal of payment information. Unfortunately, this experience has left me with little confidence in this company’s customer service practices.
I requested that my payment information be removed and my account closed, but customer service never responded to my follow-up emails. The lack of communication and failure to address my concerns has been very frustrating.
I expect companies to provide clear communication and timely support, especially when customers are requesting account closure and removal of payment information. Unfortunately, this experience has left me with little confidence in this company’s customer service practices.
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