The app has not kept up with the service
The app at this point is basically useless. I’m not trying to be harsh, but it simply doesn’t work.
I’m an online seller with a couple hundred transactions a year, so not huge, but also not small. These are the issues I currently have with the app.
1. The app does not allow you to add funds to your ShipStation account. So if you don’t have enough money already in your account, you have to use a laptop or some other device to add funds first.
2. Shipstation only offers parcelguard insurance, however, it’s not available in the app. The app has the choice of shipsurance, which no longer exists, carrier insurance, which you are not allowed to choose, or no insurance.
These two things seem very simple to resolve, however, they’ve been an issue for over a year.
On your laptop/desktop you get to fight with printing, their solution ShipStation connect completely blows. Every time it gets an update it requires a re-login so I can’t run on an unattended machine reliably. Using the mobile app supports air print, which is a step in the right direction but then you can’t create a label in the first place using the app so what’s the point?
If they would just fix the app, I would increase my rating
I’m an online seller with a couple hundred transactions a year, so not huge, but also not small. These are the issues I currently have with the app.
1. The app does not allow you to add funds to your ShipStation account. So if you don’t have enough money already in your account, you have to use a laptop or some other device to add funds first.
2. Shipstation only offers parcelguard insurance, however, it’s not available in the app. The app has the choice of shipsurance, which no longer exists, carrier insurance, which you are not allowed to choose, or no insurance.
These two things seem very simple to resolve, however, they’ve been an issue for over a year.
On your laptop/desktop you get to fight with printing, their solution ShipStation connect completely blows. Every time it gets an update it requires a re-login so I can’t run on an unattended machine reliably. Using the mobile app supports air print, which is a step in the right direction but then you can’t create a label in the first place using the app so what’s the point?
If they would just fix the app, I would increase my rating
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Terrible
Laggy, buggy and works when it wants. Not worth the £45 a month at all. Too unreliable!
Newest version is a joke
Newest update has dramatically slowed productivity as it is riddled with bugs. Every time I try to change a selection to the order/shipment I have to force close the app and restart to continue. Can’t change the shipment date and if I try, I have to force close and start over. If I touch anything it won’t let me print the label and I have to force close and then find the shipment and try printing from there. The previous version wasn’t perfect but at least worked and was fast. This newest update REALLY screwed things up
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GLITCHY!!!!
Can’t go on the web version because it doesn’t let you scroll to the other side of the screen and you can’t even sign into the app because it glitches out when you try!!! Terrible app. Can’t even simply get logged in, let alone ship anything
Nonfunctional
I can’t even login to my account at all due to issues with tokens. It’s almost always an issue with this app.
