The app is horrible
Developer, please read all these negative comments about your app and do something about it
Needs work
iOS keyboard / typing and message viewing experience is poor and buggy.
Terrible support
The app is good until you need help. At that point you are on your own. They don’t have support, at least I feel that way after 10 tickets/emails to their support and no response in over a week. I will not recommend this to anyone, stay away from this app.
Missed almost all of customer messages.
Have been using gorgias to handle the customer messages via chat. The push notifications doest work and we never know when the client has sent us message. Have talked to customer service multiple times, but apart from the generic resolutions, nothing seems to work.
Still terrible
After many years and multiple updates, this app still has the same basic problems. It still puts you into a doom loop trying to get logged in from a mobile device, from which there is no escape. Like other reviewers, we have written to the company and they have consistently denied responsibility and provided unhelpful responses. It’s amazing that a company that makes a customer service system would have such an incredibly bad app themselves.
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