1. Home
  2. 📊 Productivity
  3. Gorgias Helpdesk
Gorgias Helpdesk

Gorgias Helpdesk

by Gorgias Inc.

78 ratings
103 reviews
💼 Business
📊 Productivity
Free

Details

Released
July 25, 2018
Updated
October 31, 2026

Features

Developer

Gorgias Inc.
✨Promote your app ✨
Gorgias Helpdesk screenshot #1 for iPhone
Gorgias Helpdesk screenshot #2 for iPhone
Gorgias Helpdesk screenshot #3 for iPhone
Gorgias Helpdesk screenshot #4 for iPhone
Gorgias Helpdesk screenshot #5 for iPhone
Gorgias Helpdesk screenshot #6 for iPhone
Gorgias Helpdesk screenshot #7 for iPhone
Gorgias Helpdesk screenshot #8 for iPhone
Gorgias Helpdesk screenshot #9 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐103
Reviews↘︎
📝12+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦~ in 3 weeks
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage customer service interactions from email, live chat, phone, and social media in a single mobile platform. Streamline support tickets, view customer history, and respond quickly with templates and macros to save time and money.

✓Unified inbox for email, chat, phone, social
✓View customer history and order details
✓Instant responses with templates and macros
✓Support for multiple e-commerce stores
✓Streamline support tickets
Show original description

What users say about Gorgias Helpdesk

Reviews of Gorgias Helpdesk are mostly negative: the Productivity app is rated 1.6/5 from 78 App Store ratings. What users like most: desktop version works well and is feature-rich, basic mobile functionality available for reading tickets. Top complaints: text input jumps around and scrambles words while typing, frequent unexpected logouts requiring re-authentication. Summarized from real user reviews.

Positive things

  • ✅Desktop version works well and is feature-rich
  • 📱Basic mobile functionality available for reading tickets
  • 🔄Platform overall decent for customer service management

Negative things

  • 🐛Text input jumps around and scrambles words while typing
  • 🔐Frequent unexpected logouts requiring re-authentication
  • 📲Push notifications don't work reliably or at all
  • ⌨️Autocorrect/predictive text causes gibberish output
  • 🔑Complex login process with authentication loops
  • 📧Google Sign-In not supported on mobile app
  • 🖼️Cannot upload photos from phone gallery
  • 📱iPad app lacks landscape mode support
  • 👁️Keyboard hides text being typed in message box
  • ⚙️Significant feature gap between desktop and mobile versions
  • 🐢App is slow and sluggish
  • ❌Macros don't work on mobile
  • 🔍No search functionality in app
  • 📝Cannot create internal notes easily
  • 🎤Voice-to-text functionality broken
  • 💬Limited chat/messaging capabilities
  • 🚫Poor customer support response to reported issues
See all reviews
+1

What's New in Gorgias Helpdesk

1.18

October 31, 2026

Issue fixes and maintenance.

User reviews

Most RecentHighest RatedLowest Rated

Notifications Don’t Exist

I have used this app since 2024 for providing remote DIY support and it hasn’t worked well a single time. I get notifications of tickets after I’ve already opened them. Like what’s the point of that? Then the keyboard is always having issues. I have told the company I’m with to switch but of course they haven’t. This app isn’t gorgeous at all!
Show more
SSaleamthedream

The app is horrible

Developer, please read all these negative comments about your app and do something about it
RRick22212

Needs work

iOS keyboard / typing and message viewing experience is poor and buggy.
HEHulio Encriable

Terrible support

The app is good until you need help. At that point you are on your own. They don’t have support, at least I feel that way after 10 tickets/emails to their support and no response in over a week. I will not recommend this to anyone, stay away from this app.
EEriksg1

Missed almost all of customer messages.

Have been using gorgias to handle the customer messages via chat. The push notifications doest work and we never know when the client has sent us message. Have talked to customer service multiple times, but apart from the generic resolutions, nothing seems to work.
__ssharma
See 98 more reviews

User experience

🐞

Reported Bugs

17 issues

Text input cursor jumps around during typing

Bug

Words get scrambled or autocorrected incorrectly

Bug

Keyboard inserts random words while typing

Bug

Unexpected logouts every few hours or days

Bug

Authentication verification loops that don't resolve

Bug

Push notifications not triggering

Bug

App crashes on login or when opening messages

Bug

Text field scrolling issues

Bug

Tickets close unexpectedly when closing app

Bug

Voice-to-text cuts out after one or two words

Bug

Keyboard covers text input field

Bug

iPad app doesn't support landscape mode

Bug

Face ID login crashes app

Bug

Slow app performance and responsiveness

Bug

Login information not saved between sessions

Bug

Macros not functioning on mobile

Bug

Email signature not populating automatically

Bug
✨

Requested Features

14 requests

iPad landscape mode orientation support

Feature

Google Sign-In authentication option

Feature

Photo upload from phone gallery

Feature

Working push notifications for new messages

Feature

Search functionality for tickets and conversations

Feature

Easy internal note creation

Feature

Macro support on mobile

Feature

Better autocorrect/predictive text handling with toggle option

Feature

Phone call functionality (previously available)

Feature

Automatic email signature population

Feature

Face ID login support

Feature

Ticket closing functionality from within ticket view

Feature

Better keyboard management to show text being typed

Feature

Feature parity with desktop version

Feature

FAQ

What are the main issues users report with Gorgias Helpdesk?

User reviews frequently mention issues with text input scrambling, frequent logouts, unreliable push notifications, and a significant feature gap compared to the desktop version. Users also report slowness, broken voice-to-text, and inability to upload photos.

Does Gorgias Helpdesk offer a free trial?

Gorgias Helpdesk is available for free, with no mention of a trial period for paid features as it is a free application.

What devices is Gorgias Helpdesk compatible with?

Gorgias Helpdesk is designed for iOS devices, specifically supporting iPhone, iPad, and iPod.

How often is Gorgias Helpdesk updated?

The latest version of Gorgias Helpdesk is 1.18, which was last updated on October 31, 2026. This indicates a recent update, though specific update frequency is not detailed.

What is the age rating for Gorgias Helpdesk?

Gorgias Helpdesk has an age rating of 4+, making it suitable for a wide range of users.

Can Gorgias Helpdesk be used offline?

The description focuses on real-time communication and access to customer data, suggesting that an internet connection is required for full functionality. Offline capabilities are not mentioned.

Does Gorgias Helpdesk support Google Sign-In on mobile?

According to user feedback, Google Sign-In is not supported on the mobile app, which can complicate the login process for some users.

How does Gorgias Helpdesk compare to its desktop version?

Users report a significant feature gap between the desktop and mobile versions of Gorgias Helpdesk. Key functionalities like macros and search are noted as not working or being limited on the mobile app.