Notifications Don’t Exist
I have used this app since 2024 for providing remote DIY support and it hasn’t worked well a single time. I get notifications of tickets after I’ve already opened them. Like what’s the point of that? Then the keyboard is always having issues. I have told the company I’m with to switch but of course they haven’t. This app isn’t gorgeous at all!
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The app is horrible
Developer, please read all these negative comments about your app and do something about it
Needs work
iOS keyboard / typing and message viewing experience is poor and buggy.
Terrible support
The app is good until you need help. At that point you are on your own. They don’t have support, at least I feel that way after 10 tickets/emails to their support and no response in over a week. I will not recommend this to anyone, stay away from this app.
Missed almost all of customer messages.
Have been using gorgias to handle the customer messages via chat. The push notifications doest work and we never know when the client has sent us message. Have talked to customer service multiple times, but apart from the generic resolutions, nothing seems to work.
Still terrible
After many years and multiple updates, this app still has the same basic problems. It still puts you into a doom loop trying to get logged in from a mobile device, from which there is no escape. Like other reviewers, we have written to the company and they have consistently denied responsibility and provided unhelpful responses. It’s amazing that a company that makes a customer service system would have such an incredibly bad app themselves.
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Unusable
This app is terrible and absolutely unusable. It’s full of bugs and should not be in the App Store.
Useless app
As others have mentioned, typing is impossible and Gorgias doesn’t seem to care. Also, even with 2FA, I get logged out at least twice a day. Not only is this super frustrating, but it delays response time to customers. Customer service can’t seem to find the issue. I’ve deleted the app countless times to no avail
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Typing is impossible.
Seems this is a well known issue. App is basically useless unless just using it to read tickets and respond later on a computer.
Or use quick-answers.
Or use quick-answers.
Impossible to use.
Really wish this app worked well as I would love flexibility to work from my phone when having my laptop out is not convenient.
I have to type a response in notes and copy paste as typing a response in app does not work well!
I have to type a response in notes and copy paste as typing a response in app does not work well!
Even starting the app is painful!
Based on the other reviews, pretty clear what the problems are here, but even if you HAVE to use the app in an EMERGENCY it is next to impossible. Asks you for your domain and you are basically setting up the app for the first time, each and every time? What the!!!?? That is not a big change guys, please.
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Needs an update ASAP
This app needs a complete overhaul asap. It’s a shame that it is nothing like the regular help desk considering the high subscription fees users pay.
Typing is comical…
Can’t type a simple response without the cursor jumping all over and the words getting scrambled. Unusable.
Poorly coded afterthought
Seems to be getting worse over time, rather than better. We were promised a new app last year that never emerged. By far the weakest part of the Gorgias ecosystem - and also one of the most important. So disappointing how this continues to be such an awful app.
Just trash
I honestly wish I could give this less than zero stars, the app is just utter trash. You can’t type messages as it jumps all over the place, it logs you out and there seems to be issue after issue with Gorgias in general
Want to contact support? Good luck, they seem to have a 72 hour SLA time and even then they will not get back to you
Want to contact support? Good luck, they seem to have a 72 hour SLA time and even then they will not get back to you
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Good platform, bad app
As some of the other reviewers have commented, there is some sort of major bug with typing text in this app. When responding to customer service tickets, the cursor jumps around and merges words together. Using voice to text is impossible because it cuts out after a word or two. It’s concerning to me that there are reviews a year old that are saying the same thing and this hasn’t been resolved.
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Why does the keyboard on the app auto fill random words?
Please correct this. It makes the app unusable.
Lack of key features, can’t stop disconnecting
As I said
Hardest App to Use
Please fix your Gorgias app!
This is one of the worst applications I’ve used - when writing responses to customers, the text glitches and writes out random words. Can’t attach images unless it’s a file, and worst of all is that if you have a macro with a link, it sends as a long URL (looks so unprofessional to customers). Also, can barely scroll on this app so you don’t even know what you’re writing half the time. The desktop Gorgias is great, it is the phone application that needs a lot of work. Please fix this asap it is extremely frustrating.
This is one of the worst applications I’ve used - when writing responses to customers, the text glitches and writes out random words. Can’t attach images unless it’s a file, and worst of all is that if you have a macro with a link, it sends as a long URL (looks so unprofessional to customers). Also, can barely scroll on this app so you don’t even know what you’re writing half the time. The desktop Gorgias is great, it is the phone application that needs a lot of work. Please fix this asap it is extremely frustrating.
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Please fix text input
If I could give negative stars, I would. It is hard to imagine that any of the Gorgias reps or developers themselves are using this dog’s breakfast of an app. The single most important thing to do as a CS rep is answer ticket. This is close to impossible with this app and each time I try to do this on my iPhone, it sends my blood boiling. Overall Gorgias is a decent product - but this iPhone app, I think I’d feel more positive about it if it didn’t exist at all.
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