Best Gorgias Helpdesk Apps

Access all mailboxesHandle assigned conversationsReply with saved replies

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.

Manage conversations on the goMonitor website visitors in real-timeView visitor website activity

by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Push notifications for ticket activityCreate, respond to, and manage ticketsCustomizable ticket views

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

by Allstate Insurance Company

Instant video chat with representativesShare video to show damageFace-to-face communication

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

This chatbot assists customers with resolving issues and provides user support. It offers a convenient way to get help directly through a chat interface.

Issue resolutionUser supportChat interface

Streamline your field service operations with a comprehensive tool for scheduling, invoicing, and business growth. Empower your technicians and impress your customers with an easy-to-use platform designed for efficiency.

Field service managementSchedulingInvoicing

Google Workspace Admin App

User managementGroup managementPassword reset

Manage your Google Workspace and other Google services from your mobile device. Add and manage users and groups, access support, and review audit logs for your organization. Ideal for super admins on the go.

by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Manage tickets from email, phone, chat, and social mediaPrioritize and assign tickets to agentsAutomate routine tasks with scenarios

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

On-Demand Remote Support

On-demand remote supportReal-time screen sharingBank-grade security

Enable IT technicians to provide secure, real-time remote support to your devices. Share your screen and receive guided assistance to quickly resolve technical issues. Connect from desktops or mobile devices with bank-grade security.

Manage your Cloud Help Desk

Manage help desk ticketsRespond to ticketsCreate new tickets

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

by Network Services Group, Inc.

Live chat with techniciansSubmit and track support ticketsRequest callback

Streamline IT support for your organization with live chat, ticket submission, and callback requests. Secure remote access and smart notifications keep your team focused and productive, minimizing downtime.

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Your pocket-sized service desk

ServiceDesk Plus | Cloud

Request managementTask managementApproval management

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

free with in-app purchases

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HappyFox Help Desk 2.0

#1 Help Desk 5 Years in a Row

Mobile ticket accessTicket filtering by category/statusView ticket details and history

Manage customer support tickets and access your knowledge base on the go. This platform allows for quick ticket updates, private notes for collaboration, and performance tracking. It's designed for businesses needing efficient customer service tools.

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Willdesk-Live Chat, Helpdesk

Customer service tool

Branded self-service widgetLive chat for sales conversionUnified inbox for all channels

This tool streamlines customer service for e-commerce businesses. It offers a branded self-service widget, live chat to boost sales, and a unified inbox for managing tickets across multiple channels. Gain a complete customer index for personalized service and integrate with various e-commerce platforms.

This utility app allows users to receive support for issues they encounter by generating a ticket. It provides a direct channel for users to communicate their problems and receive assistance.

Generate support ticketsReceive assistanceDirect user support channel

Manage customer support tickets on the go with this cloud-based help desk solution. Access, filter, and respond to inquiries directly from your mobile device, enhancing team collaboration and customer service efficiency.

Access support tickets on mobileFilter tickets by category and statusView ticket details and history

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GoToAssist Support - Customer

New! Support for v5

Remote screen sharingLive chat with support agentTroubleshoot device issues

This app enables trusted support agents to remotely access and troubleshoot your mobile device. Share your screen live and communicate via chat to resolve technical issues efficiently.

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