Free

Details

  • Released
  • Updated
  • October 29, 2015
  • January 16, 2025

Features

Vision Helpdesk screenshot #1 for iPhone
Vision Helpdesk screenshot #2 for iPhone
Vision Helpdesk screenshot #3 for iPhone
Vision Helpdesk screenshot #4 for iPhone
Vision Helpdesk screenshot #5 for iPhone
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About

This comprehensive business tool offers multi-channel help desk, satellite desk for multi-brand management, and ITIL-compliant service desk functionalities. It centralizes customer conversations across various platforms and supports IT service management disciplines.

Multi-channel ticket management
Centralized customer conversations
Multi-brand/company support
ITIL/ITSM compliance
CMDB, Incident, Problem Management
SaaS and Download versions
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What's New in Vision Helpdesk

3.2.2

January 16, 2025

We have fixes bugs and add new feature via submit ticket geo location.

User reviews

Fun app

Fun fact: Vision has a mobile app on iOS and Android. It includes fun features like:
• Crashing if you get your login credentials wrong
• Having a user interface that I’m certain the designer’s friends and family adore
• It has icons!
• Some of them are buttons, some of them aren’t. Fun!
• A back-swipe feature that works on some pages, but not others. You’ll never guess which is which!
• An elegant No data found message when going to the ticket queue
• A search function that is technically functional
• A client list, that only displays when you search for the client
• The ability to create new tickets
• Watch out though! There’s a great minigame where you have to chase the closing dialogue menus
• The mystery of the “St…” It means something! First person to figure it out wins!
• App settings! With options like “Username” and “Password”
• Does it log out and log back in? Does it actually change your username and password? You can find out!
• There’s even an Easter egg where once and a while, when you launch the app, it shows you the Vision logo! Indefinitely!
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Horrible

Garbage phone app, really need to step this up.

Slow!

Very slow loading - each page seems to pull data straight from my database, it could easily preload everything in an instant.

Also ticket view is horrible - it shows every detail under the sun as standard, but clicking to view the actual email from the client gives me an unformatted mess.

I really want to like this because the web based software seems really cool, but these days without a decent way to access on the go, it just won’t work for me.
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Crashing

Noticed it freezes when you go to note section of a ticket

Developer apps

FAQ

What are the main functionalities of Vision Helpdesk?

Vision Helpdesk offers three core functionalities: a multi-channel help desk for centralizing customer conversations, a satellite desk for managing multiple brands or companies, and an ITIL/ITSM-compliant service desk for advanced IT service management.

What communication channels does Vision Helpdesk support?

Vision Helpdesk supports a wide range of communication channels, including phone, chat, email, web portal, Facebook, and Twitter, allowing for centralized management of all customer interactions.

Can Vision Helpdesk manage support for multiple companies or brands?

Yes, the Satellite Desk feature is specifically designed to help manage IT service desk functionality or customer support for businesses with multiple companies, products, or brands, each with its own branded client portal.

Does Vision Helpdesk follow ITIL standards?

Yes, the Service Desk module of Vision Helpdesk adheres to the discipline of IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL), including features like CMDB, Incident Management, and Change Management.

What versions of Vision Helpdesk are available?

Vision Helpdesk is offered in both SaaS (Software as a Service) and Download versions, providing flexibility for different business needs and deployment preferences.

What is the update frequency for Vision Helpdesk?

The latest version, 3.2.2, was released on January 16, 2025. While specific update frequency isn't detailed, the recent update suggests ongoing development and support.

What devices is Vision Helpdesk compatible with?

Vision Helpdesk is compatible with iPhone, iPad, and iPod devices, making it accessible for users on the Apple ecosystem.

What is the user sentiment for Vision Helpdesk based on ratings?

Vision Helpdesk has a rating of 2.0 stars from 2 ratings. This indicates a mixed to negative user sentiment based on the limited available feedback.