Please take the time to read
If you are an individual that is considering using this service I strongly recommend against it. The customer service is undeniably terrible. Don’t expect a team member to reach out to you if you have a concern expect an automated AI response by email. If you do get on the line with customer service don’t expect anyone to have their primary language being English. Coming from a fluent foreign language speaker the accents are terribly difficult to understand. constant confusion to questions and statements. This service goes on the advertisement of being convenient but it’s the complete opposite. From the moment I’ve initiated my subscription there has been nothing but obstacles without fail. Please take this advice and steer clear. Pick any alternative. carrier pigeon if necessary.
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Stamps.com App
This app won’t let you create an account using this app. You can only create a new account using a PC Computer and Google Browser. Called Stamps.com and they confirmed that you can only use a PC Computer to create an account. This app should be removed from the Apple App Store.
Scammers
I am extremely disappointed with my experience. I was previously advised that my account would no longer be charged, and there was even a period of several weeks where no charges were processed, reinforcing that understanding. However, charges continued despite this communication.
I requested that my payment information be removed and my account closed, but customer service never responded to my follow-up emails. The lack of communication and failure to address my concerns has been very frustrating.
I expect companies to provide clear communication and timely support, especially when customers are requesting account closure and removal of payment information. Unfortunately, this experience has left me with little confidence in this company’s customer service practices.
I requested that my payment information be removed and my account closed, but customer service never responded to my follow-up emails. The lack of communication and failure to address my concerns has been very frustrating.
I expect companies to provide clear communication and timely support, especially when customers are requesting account closure and removal of payment information. Unfortunately, this experience has left me with little confidence in this company’s customer service practices.
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BE EXTREMELY CAUTIOUS
I found the stamps.com app to be very deceiving. During the sign-up process it was not made clear that I was enrolling in a reoccurring monthly subscription. The service appears to get users signed up quickly, while the ongoing charges are not presented prominently enough for the average customer to notice.
If you’re considering using Stamps.com, be sure to read all the fine print carefully. I was surprised to discover a monthly subscription fee after signing up and felt the enrollment process was misleading. Transparency about recurring charges should be much better.
If you’re considering using Stamps.com, be sure to read all the fine print carefully. I was surprised to discover a monthly subscription fee after signing up and felt the enrollment process was misleading. Transparency about recurring charges should be much better.
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Print and Verification Issues
Using the app on my new iPhone, I was unable to verify my account and I was unable to print a shipping label for USPS. I had to go back into the website in Safari to do anything. Once I was able to enter the six digit code for verification of my account it would not let me scroll to select submit.
Scammy
I’ve been trying to cancel for months now. it’s entirely confusing and it has to be on purpose to scam people like me out of my money. I even changed my card information and they still got a hold of my money somehow! I quite literally don’t know how it’s possible but long story short- I’m always going to warn people of this service.
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Worst app I’ve ever used.
Terrible customer service, it automatically uses your card that you input for a subscription plan and then won’t let you remove the payment method, from there you will get 100 error messages before being able to close your account for good. 0/10
Printing
Print will not print from the app but I can print other things from my phone
Is cheaper than regular PO but constant bugs
It shuts down constantly and doesn’t work well. The app times out often
This is the worst app in the world
Simple as that. The amount of time a waste trying to download a legal is absurd. If the app isn’t working I try to desktop site and then they say I need to use the app…just let me download the dang label
Worthless
Signed up, went to create a stamp and kept getting an error code. Doesn’t work and they make cancelling your trial super difficult. I thought this would be better than standing in line at the post office.
I hate it
So many printing problems, constantly crashing, terrible customer service.
Terrible
Wasted a lot of time trying to print shipping label. Simply doesn’t work
Buggy software, scammy company
I have used Stamps.com for many years. Its software was always buggy, but I could eventually get the job done. They appear to have been acquired by another company, their logo has changed, and this all seems to be a scam now. About 6 weeks ago I couldn’t get it to print a $135 label
For a package to Australia. I closed my account and asked for a full refund of postage paid. I was told it would take 4 - 6 weeks. I said that was ridiculous but they gave me a story about audits (pure BS). The 6 weeks have passed, now they want to send me a check - another 6 - 8 weeks. Totally unacceptable. I recommend avoiding this company completely.
For a package to Australia. I closed my account and asked for a full refund of postage paid. I was told it would take 4 - 6 weeks. I said that was ridiculous but they gave me a story about audits (pure BS). The 6 weeks have passed, now they want to send me a check - another 6 - 8 weeks. Totally unacceptable. I recommend avoiding this company completely.
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Not trustworthy
I signed up for a free trial and canceled not long Into the free trial because they don’t have what I was looking for. I was wasting more time on the app than I would just going to the store to buy stamps. I could go to a store 50 miles away and get stamps. No I did not approve your charge and now I can’t even log into my account and they don’t have a support email on the app or website. They hit my bank account after hours yet they can only be reached during “business hours” ?
No I want my money back I CANCELED THE MEMBERSHIP.
No I want my money back I CANCELED THE MEMBERSHIP.
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Don’t use this scam
They’ll charge you even if you’ll choose free plan, and there is no way to cancel subscription! I had to close my credit cards. Lost more than $40 for app which I didn’t even use!
Rip off
Beware. I was billed for 2 months even after I cancelled before the free trial ended. Not worth it. Don’t get rip off!!
Great
Great
Scam
Dont event let me cancel the plan
Terrible
I have finally figured out how to cancel my subscription it took a lot of work to figure out since u can’t just simply do it in the app I’m still waiting to try to get a refund they charged me of $22 that I didn’t approve of
