Did not erase background.
Response from developer
We’re sorry to hear that the app didn’t work as expected and understand how frustrating that experience can be. Background removal accuracy may vary depending on the photo. You can manually refine the result using the erase and restore tools for better precision. If the issue continues, please contact us at support@pixeltouch.net or reach out through the "Contact Support" or "Send Feedback" setions in the app’s settings screen.
DON'T FALL FOR IT!!
Response from developer
We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. To clarify, our app currently offers two subscription options: weekly and yearly, both of which are priced lower than the amount you mentioned. There is no plan that costs $44.90, so the charge may have been due to a misunderstanding. Please note that all billing and subscriptions are handled directly by Apple, and developers do not have access to your payment details or the ability to issue refunds. We recommend visiting https://reportaproblem.apple.com to review your transaction and request a refund if needed. Apple Support will be able to assist you further. If you have any other questions or need help along the way, feel free to contact us at support@pixeltouch.net or through the "Contact Support" or "Send Feedback" section in the app's settings screen.
👎
Response from developer
نأسف للإزعاج الذي تواجهه بسبب إغلاق التطبيق بشكل غير متوقع. هل يمكنك تقديم مزيد من التفاصيل حول جهازك والخطوات التي أدت إلى المشكلة؟ سيساعدنا هذا في التحقيق في الأمر وحل المشكلة بسرعة. للحصول على مساعدة فورية، لا تتردد في الاتصال بنا على support@pixeltouch.net أو انتقل إلى خياري "الاتصال بالدعم" أو "الإبلاغ عن مشكلة" ضمن شاشة إعدادات التطبيق.
Useless app 😡😡😡
Response from developer
We appreciate your feedback and apologize for any inconvenience. We are constantly working on improving our app and will take your suggestions into consideration for future updates. Thank you for sharing your thoughts with us. For any inquiries or assistance, please contact us at support@pixeltouch.net or navigate to the 'Contact Support' or 'Send Feedback' sections within the app's settings screen.
Magical Boss! All in One
Response from developer
Thank you for your kind words and feedback! We are glad you are enjoying the app and finding it useful. We will consider adding a video option to enhance your experience even further. For any inquiries or assistance, please contact us at support@pixeltouch.net or navigate to the 'Contact Support' or 'Send Feedback' options within the app's settings screen.
🥲
Response from developer
We apologize for the inconvenience you're experiencing. Please try uninstalling and reinstalling the app to see if this resolves the issue. If the problem continues, please contact us at support@pixeltouch.net or the "Contact Support" or "Send Feedback" sections in the app's settings screen. We're here to help and will work with you to find a solution.
Terrible
Response from developer
We apologize for any confusion. Our BG Eraser app is primarily designed to remove backgrounds quickly and easily, offering a range of advanced features for editing and customization. However, for blurring backgrounds specifically, we recommend using our Blur Editor app. You can find it by going to Settings, tapping on More Apps, and selecting Blur Editor. For further assistance, please contact us at support@pixeltouch.net or use the "Contact Support" or "Send Feedback" options within the app's settings screen.
Not Impressed with the Update 1.1.2
Response from developer
We're truly sorry that the recent update didn't meet your expectations, and we appreciate your honest feedback. We've taken your concerns seriously and released a new update that returns some of the functionality you missed. You can start a new project from scratch by selecting a canvas size or an image from your photo library. We've also made several bug fixes and performance improvements. We hope you consider giving the app another try to see our improvements. For any inquiries or assistance, please contact us at support@pixeltouch.net or navigate to the "Contact Support" or "Send Feedback" options within the app's settings screen.
Very great photo editor app
Response from developer
We're glad you're enjoying our app! We strive to provide free high-quality photo editing tools to our users. For any inquiries or assistance, please reach out to us at support@pixeltouch.net or navigate to the 'Contact Support' or 'Send Feedback' options within the app's settings screen. Thank you for your support, and stay tuned for more updates and features!
Wow I love the background app
Response from developer
We're delighted to hear that you love the app! Your enthusiasm is what drives us to do better. For any suggestions or help, please feel free to reach out at support@pixeltouch.net or use the 'Send Feedback' or 'Report a Problem' sections in the app's settings screen.
bad
Response from developer
We apologize for the inconvenience caused. For more accurate editing, use the custom eraser tool instead of the auto-erase feature. This tool allows you to manually select and erase specific areas, ensuring a more precise result. Let us know if you need any further assistance with the app. Reach out at support@pixeltouch.net or use the app's "Contact Support" or "Send Feedback" sections for quick assistance.
Not fully restoring my previous purchase
My device: iPhone 14 Pro Max (latest iOS)
With Kindest Regards-BR
Response from developer
We sincerely apologize for the inconvenience you're experiencing with restoring your premium features. To address this, kindly open the Background Eraser app, navigate to Settings, and tap "Restore Purchases" to regain access to your purchase. If specific features, such as filters, persist behind the paywall, please contact us at support@pixeltouch.net or use the "Contact Support" or "Report a Problem" sections in the app's settings screen. Our team is committed to assisting you promptly.
Good Apps
Response from developer
Thank you for taking the time to provide us with your positive feedback! We are thrilled to hear that you are enjoying our app. If you have any suggestions or anything specific that you particularly like about the app, please do not hesitate to share them with us at support@pixeltouch.net. Alternatively, you can use the "Contact Support" or "Report a Problem" sections to contact us in the app's settings screen.
Hard to erase background
Response from developer
We apologize for the inconvenience you experienced with our app. Apart from the Auto eraser, you can erase the background through the eraser option in our app. This will give you more control over the editing process and ensure that only the desired parts of your product are erased. We appreciate your understanding and look forward to the opportunity to make your experience with our app more positive in the future. For any requirements, email us at support@pixeltouch.net or use the "Contact Support" or "Report a Problem" sections in the app's settings screen.
Ótimo app
Response from developer
Obrigado por compartilhar esse feedback conosco! Ficamos felizes em saber que você está gostando do nosso aplicativo e que está funcionando bem para você. Se você tiver alguma sugestão ou feedback para nós, não hesite em nos informar em support@pixeltouch.net.
Good to Erase background
Response from developer
Thank you for your feedback. We are glad to hear that you find it useful. We always strive to improve our app and to provide our users with the best possible experience. If you have any other suggestions or feedback, please don't hesitate to let us know at support@pixeltouch.net.
Recommended and
Response from developer
Many thanks for the 5-star rating. If there’s anything we can do to improve our App, please let us know at support@pixeltouch.net. Warm regards.
“Loved this app. Very detailed features and extremely user friendly”
Response from developer
Thank you for your invaluable recommendation. It truly makes us glad to hear that our app has met your expectations. We're working tirelessly to make the app even better. So, please keep looking forward to the new features in the future. Also, don't forget that you can reach us personally with the app's built-in feedback section. Have a great Day!
