TOTAL FRAUD - THEY IGNORE CANCELLATIONS
Response from developer
We're sorry to hear about your concerns. Based on the information you shared, we suspect there may be some confusion with another app or purchase. The amounts you mentioned do not match any subscription plans offered in our app. We only offer PixTuner as an iOS app through the Apple App Store and do not operate any versions on other platforms. Additionally, all subscriptions and renewals for our iOS app are processed exclusively through Apple's official in-app purchase system. We cannot charge customers directly or process payments outside of Apple's billing system. If you believe the transaction is related to our app, please send your Apple purchase receipt or transaction details to support@matrixsolution.xyz, so we can investigate this thoroughly. If the transaction did not originate from our app, Apple Support or your bank should be able to help identify its source. We're committed to resolving any genuine issue as quickly as possible.
Free trial
Response from developer
Hi, we understand why this is frustrating, and we’re sorry for the confusion. Our app does not have the ability to charge users directly or manage subscriptions — all purchases and billing are handled securely by Apple through your Apple ID. Because of this, we cannot start, cancel, or hide subscriptions on our end. If a charge was made, it was processed by Apple, usually when a free trial converts into a paid subscription or when a purchase is confirmed with your Apple ID. In some cases, subscriptions may not appear if they were made under a different Apple ID or through another Apple account on the device. We recommend checking your subscriptions here: • Open Settings → Tap your name → Subscriptions or via Apple’s website: https://reportaproblem.apple.com/ If you still don’t see it, the best next step is to contact Apple Support directly - they can look into your account, identify the charge, and issue refunds if applicable. We take concerns like this seriously and do not engage in any hidden or unauthorized billing. If there’s anything app-related we can help clarify, we’re here to help. Thank you.
Fantastic!!
Response from developer
Thank you so much! We’re really happy to hear that you found it easy to use. Your experience means a lot to us. If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz
Not GIMP
Response from developer
We truly appreciate your detailed feedback and understand your disappointment. Our goal is to gradually bring more traditional and manual editing tools — including the eyedropper and paint bucket — in future updates. We’re continuously improving the app while balancing AI-powered and hands-on creative features to give users the best of both worlds. Thank you for sharing your thoughts and helping us shape the direction of the app. For any further assistance, you can reach us at: support@matrixsolution.xyz
Mr. Aka hustle
Response from developer
we are so glad to hear that you’re enjoying the app! Your support means a lot to us and inspires us to keep improving and adding even more great features. Thank you for taking the time to share your experience. If you ever need assistance or have suggestions, feel free to reach us at support@matrixsolution.xyz
