⚠️ Free Trial Became Repeated Charges With No Subscription or Way to Cancel
MY REVIEWS ARE NOT BEING PUBLISHED — AND THAT IS VERY CONCERNING.
I originally deleted my review in good faith after the developer responded, believing they wanted to resolve this. I have since emailed them repeatedly, without a response.
I downloaded PixTuner from the App Store after seeing a TikTok advert in june of this year. To access the advertised free trial, I was asked to process a payment through Apple Pay. I did NOT knowingly give the developer my card details or sign up for a separate account.
I never received the free trial. I never obtained an account or usable subscription. Nothing has EVER appeared in my Apple subscriptions or purchase history, and I have had no way to cancel anything.
Yet the developer appears to have obtained payment credentials through that Apple Pay transaction and has repeatedly attempted to take money from my account. Months later, on 22 August 2026, they attempted another US$89.99.
I have had to contact Mastercard through my bank and have the merchant blocked at source simply to stop further attempts.
The developer claims all payments are processed through Apple, yet there is no Apple subscription and I cannot cancel anything. Their support email also doesn’t work.
I have reported this to Apple, but have received no meaningful resolution. Now my reviews warning other users don’t appear to be publishing.
Whatever the explanation, this is an extremely serious and deeply concerning experience. I believe the circumstances warrant investigation for potentially fraudulent or deceptive charging.
DO NOT USE THIS APP OR PROVIDE PAYMENT DETAILS.
I originally deleted my review in good faith after the developer responded, believing they wanted to resolve this. I have since emailed them repeatedly, without a response.
I downloaded PixTuner from the App Store after seeing a TikTok advert in june of this year. To access the advertised free trial, I was asked to process a payment through Apple Pay. I did NOT knowingly give the developer my card details or sign up for a separate account.
I never received the free trial. I never obtained an account or usable subscription. Nothing has EVER appeared in my Apple subscriptions or purchase history, and I have had no way to cancel anything.
Yet the developer appears to have obtained payment credentials through that Apple Pay transaction and has repeatedly attempted to take money from my account. Months later, on 22 August 2026, they attempted another US$89.99.
I have had to contact Mastercard through my bank and have the merchant blocked at source simply to stop further attempts.
The developer claims all payments are processed through Apple, yet there is no Apple subscription and I cannot cancel anything. Their support email also doesn’t work.
I have reported this to Apple, but have received no meaningful resolution. Now my reviews warning other users don’t appear to be publishing.
Whatever the explanation, this is an extremely serious and deeply concerning experience. I believe the circumstances warrant investigation for potentially fraudulent or deceptive charging.
DO NOT USE THIS APP OR PROVIDE PAYMENT DETAILS.
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0 stars AWFUL
Have been trying to cancel this for so long. I’ve never actually used it but they’ve continued taking money. Investigation at the moment. Need refund
Refund
It doesnt describe how to cancel and refund but only charge you subscription fee.
Response from developer
Our app includes a Settings → About Subscription section that explains how to access and manage your subscription through the appropriate platform. Please note that subscription cancellations and refund requests are handled by the platform that processed the purchase, not directly within the app. If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz. We're always happy to help.
Scam
Took money even though I didn’t have a license subscription
TOTAL FRAUD - THEY IGNORE CANCELLATIONS
Don't believe any positive reviews. This app is designed to steal. I have proof of my cancellation email, yet they charged me three separate times afterward. They tried for $119.99 multiple times and finally settled on stealing $59.99. This is illegal billing. I have reported them to the FTC and the Illinois Attorney General. If you value your bank account security, do not let this app near your phone.
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