Not working
Works great!
Response from developer
Oh no! Sorry about that! It sounds like a permissions issue is resulting in the white screen. We're going to make sure there's some better messaging for that case in the next update, but for now you'll either want to talk with your Administrator to give you "Counter" permissions, or make sure you're subscribed to Check-Ins. For further help, please write in to support@planningcenter.com Thanks! Jess
App Won’t Work
Response from developer
Sorry for such a troublesome experience! Would you please write in to us at support@planningcenter.com so we can continue troubleshooting this with you today? Thanks, Matt
Half way there
Also, the total headcount needs to be split by service. If you have multiple services it’s more helpful and accurate to reflect headcount per room per service. This is an additional benefit of having headcount rosters being driven from Check-Ins.
Response from developer
Hi! Thanks for the review! Just to clear up a bit of misunderstanding, this app is not to check children in - the Check-Ins Station app is designed for that. This app is to count those who don't need to check in by name, so you have an overall count in the rooms you don't check kids and volunteers into. In addition, Headcount types are designed to be able to split up based on the times your admin has set up in Check-Ins. If one is missing, you'll need to contact them. For further help, please write in to support@planningcenter.com Thanks! Matt
Love the app
White Screen
Response from developer
That's odd. We've been successfully testing with iOS 11 for months without a hitch. As long as you have a Check-Ins account and the proper permissions, you should be just fine, but we'd love to help find out why that's happening. Please write in to us at Support@planning.center so we can connect with you today. Thanks! ~ Matt
Does not show data from other checkins
Response from developer
Hi Tommy! You're correct, but it looks like there's a misunderstanding here. This is the "counter" app to tally up Headcounts & have those totals sync to your Check-Ins events. To view all of your event's data, head over to check-ins.planningcenteronline.com (from a mobile or desktop web browser). You can also find our blog post & video all about this app over at planning.center/blog. I hope this explains that a bit better & could help get your star-rating bumped up for us. Thank you! Matt
Great idea, if the app was working.
Response from developer
Oh no! Sorry about that! It sounds like you don't currently have access to Check-Ins, which is resulting in the white screen. We're going to make sure there's some better messaging for that case in the next update, but for now you'll either want to talk with your Administrator to give you "Counter" permissions, or make sure you're subscribed to Check-Ins.
Must have Check-ins?
Response from developer
Sorry for the disappointment here! Headcounts has always been a part of Check-Ins because that's where your event times are stored. Since you're a long time Planning Center user, you might see this app in the same way Music Stand is a part of Services. Services holds the data, and Music Stand allows you to see it in the most appropriate way. It's the same with Headcounts. And, we've made sure that no matter what you can use unlimited Headcounts for free on the free Check-Ins plan. Hope this helps! - Scott
Great app + Response to 1 star rating below
Great little app that proves Planning Center is continually listening to their customers and developing really great apps!
