Amazing Customer Service
The PLANOLY team is one of the most responsive I’ve ever worked with. After a recent update, a few things changed that impacted how I ran my business, and they immediately worked with me to find a resolution and bring back a feature / add to the feature that they previously offered. Can’t recommend them enough!
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KWKendra J. Wagner
Terrible Update
This update pretty much got rid of so many of the reasons why planoly was great for scheduling. The inability to post without cropping in the planoly app or letting planoly post automatically for you is a PAIN and NOT user friendly. All I wanted was to be able to include 20 photos in a post on planoly but they couldn’t even even get that right. Also the inclusion of AI is terrible, STOP pushing it on your paying users and fix the actual issues.
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JJMYounger
Disappointed
Never been so saddened by an update in my life. This was one of my favorite apps and now it isn’t even worth downloading. I didn’t use it to post, I used it to plan my feed and they’ve made it so much more difficult to do that. Can’t use it unless you’re actively linked with an account (in my case, Instagram), but when I try to, it keeps sending me to Facebook, despite the fact that I don’t have a FB account. At this point, the app truly is useless for me and I’ll have to cancel my subscription.
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Aalexsvctoria
atualização péssima
parabéns a última atualização estragou o app ficou horrível, tinha tudo organizado nas pastas e agora estragou tudo que inferno, se tivesse visto antes nunca teria atualizado
Hhtazc
Response from developer
Lamentamos que a atualização mais recente não tenha atendido às suas expectativas e tenha causado desorganização em suas pastas. Entendemos a importância de manter tudo organizado. A visualização em grade e a ordem originais ainda estão disponíveis no aplicativo; por isso, gostaríamos muito de ajudar a resolver essa situação. Entre em contato com support@planoly.com e resolveremos isso imediatamente. Agradecemos por compartilhar sua experiência e esperamos que, apesar desse contratempo, você continue a ver valor no uso do aplicativo.
Used to love this app
I try not to take Instagram too seriously but always appreciated having a place where I could curate my aesthetic - which led me to Planoly in the first place. I’ve used Planoly for years - always seeing what photos work best on my feed before uploading. The new update was recently released and it won’t let me re-connect my Instagram account because I don’t have a “professional” account. Instagram has always been a fun app for me and some of us don’t want to constantly grow or monetize off the photos that we decide to post to document our lives. Disappointing to see Planoly seemingly disregard the non-business/corporate users of their app. Other features, like the folders section is totally changed and no longer helpful as it no longer displays photos in a grid formation with three photos per row. I also saw that you can integrate ChatGPT into the app? Awesome. Another AI integration that only corporations asked for. I’ve never reviewed an app before, so for me to do this is very abnormal, I guess I’m just frustrated because I truly loved this app for so many years and I feel locked out now.
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Hhaleyrohr
