Awfully clunky, and expensive.
The software interface is not iPad friendly, it has small buttons that require infinitely precise clicks, and if you don’t click exactly where it wants, you lose whatever info you had input - even the large buttons have a small area that actually registers a click.
If a room name sits near anything you cannot click the item, such as windows and doors, and importantly measurements, it will only click the room name.
If you turn a shape, the adjusting sliders remain unturned while the shape has rotated. Suddenly you’re left guessing at which one alters what axis, not great for a precision measure app. Once turned, these sliders have limited movement before they send the shape into some morphed unrecoverable mass.
Sometimes you can place a window on a wall and it will be normal sized, sometimes it will randomly be tiny, and sometimes it takes up the entire wall. The same goes for shapes, which can randomly be absolutely miniscule.
If you’ve got a wall roughly around the measurement it really is, which tends to happen as you get good at floorplans, you can no longer input the measurement as it will not move the wall to the correct length, it will just note it. It will also randomly ignore your dimension input and just have it as 2 meters. Occasionally a wall will line up with something else in the app, but not in real life. There is no way to have the wall in the app in its actual position as it will keep snapping to the other wall.
The square meters is almost never correct, sometimes it’s a joke how far off it is, and this is with every single measurement manually put in.
When exporting any floorplans, if you have more than one floor and they aren’t a lovely and convenient shape, it will space out your floors and shrink them down, with no option to shuffle the layout. This also shrinks your floors down to shocking quality, so you will end up exporting two floorplans just to get the floors in a somewhat decent quality - which comes under your monthly subscription of floorplan amounts.
All in all it’s pretty pants, feels like an early iPod game which was transferred from PC. And the cherry on the cake is that it will crash, and when it crashes it will ask if you want to restore your floorplan. This works 95% of the time, but I guarantee the 5% time you click restore, you lose the floorplan, and it’s always the big ones. There’s no backups, not even a trace of the hours of work you’ve put in. Currently I am trying to fit in a redo on an enormous floorplan that I’ve just lost - which means another hour and a half battling this software.
All of this, for £50 a month, what’s not to love.
Response from developer
Hi Archie, Thank you for your review. Taking time to articulate your difficulties is very constructive, which we really appreciate. Firstly, we can see that you subscribe to our service. If you ever have a problem, please pick up the phone or email us. We will be happy to support you in any way we can. Moving onto some specifics, we are aware that some options/hit areas can be difficult to select at times, We will look to address this. Windows like to 'best fit', however the best way to add a window is to select the window option then tap and drag it along a wall, to size it in one movement. The 'shown measurements' within a room will default to 2m when the room is an irregular shape, like an L shape for example. Also the measurement is hidden, prompting you that you have to edit it. We do not want to assume which wall you would like the measure from. However, we may look to alter this so we will just choose a wall to take the measure from. Right or wrong, this would likely be better than a 2m default. To move walls more accurately, please just zoom in or out. This will allow you to position them better. And we are very very concerned when you say that your sq area calcs are never correct. This will be a fundamental issue with your way you must be drawing your plans, because we pride ourselves on our measurements. Maybe you should give us a call, and we can do a remote session with you. See exactly what you are doing. Pop us an email, and we can get this arranged. Also image quality is very important, We have very few reports of image quality problems. Standard images are created as an A4 size at 300 DPI. Again, we would like to see any problems you are having first hand. Also if for some rare instance you believe you have lost a plan, call our team. We are auto-saving your plan in the background constantly. So as long as you have not deleted the App, and the 'lost plan' instance happened no more than 10 days ago, we will always be able to recover it for you. We have many businesses relying on the quality and stability of our product, so again, please just contact us if you ever have an issue. We can't look to improve our product without our customers reporting any issues they might find. Furthermore, we will look to get one of our team to contact you directly so we can get you up to speed, and running smoothly along with our 1000's of other happy customers.
Best floor plan software out there
Response from developer
Really appreciate your feedback!
Fantastic support, essential for EPCs
Response from developer
Thank you for your comments, much appreciated!
Far to Expensive
Response from developer
At just over £1 a plan including full phone call, and as you say integration with all the accreditation schemes in the UK we really do think that is good value. The integration is quite a big part - it can save a lot of time rather than working out calculations and entering them manually, hence the price point. But we understand there is no way to price it that suits everyone, unless its free!
So hard to edit
Failed to upload
Response from developer
Hi there, sorry to hear that. We do have a new version due in the next few weeks which is hugely improved... hopefully that will sort out the issues you have been having.
Horrible
Response from developer
Hello Luekosb, We're really sorry to hear about your difficulties with our software. It's quite rare, but we acknowledge that sometimes creating acute angles might be a bit challenging. Regarding the frequent crashes you're experiencing, this is certainly unusual. Our software has an auto-recovery feature, so if a crash does happen, your plan should be intact when you reopen it. It's concerning to hear that you're losing half of your plan; this is not a common issue, as we have thousands of users creating plans every month without such problems. It sounds like there might be a unique issue with your device or the way the software is being used. We're here to help you get to the bottom of this. Our support team is always ready to assist, and we respond promptly. For our subscribers, we offer the added convenience of phone support to tackle any issue directly. We're committed to making sure our software works smoothly for you, and if there's a persistent issue, we'll make sure it gets the attention it needs from our development team. Please do reach out to our support team. We're eager to work with you to resolve these issues and ensure a better experience with our software. In regards to updates, we haven't actually done one an update since September 2021 so not quite sure what you are referring to with every new update. We have a brand new version due at the start of 2024 with hundreds of bug fixes and improvements. Looking forward to assisting you soon.
Potential but lacking
Trying to use the floorplans created, again with irregularly shaped rooms, is also impossible as it doesnt include complete measurements on the plans when exporting, only a “x by y” statement under the room name and again only on perfectly rectangular rooms.
Could be really good
Great software
Awkward
Great Service
Used plan up for 20 years still the best for us
Response from developer
Wow L Sam, 20 years! That definitely deserves a reward. Please contact our support team and mention your review. You probably know the software better than us, haha!
Best floor plan software on the market
Response from developer
Hi Benerz, thank you so much for your review.
Industry Standard Floorplan Software
From an estate agents perspective, the software is capable of producing plans quickly and with relatively little knowledge. Having a grasp of how houses go together is an advantage, but it’s certainly not something your regular Joe Public couldn’t pick up with half an hours training.
For energy assessors, the ability to link it with Elmhurst Energy’s RDSAP GO software makes for rapid onsite surveying and reduces audit times significantly. There’s a couple of minor gremlins in there, but I produce half a dozen plans every day and I wouldn’t even consider using anything else.
Response from developer
Thank you for your feedback, Steve Norfield.
Great and easy to use.
The introduction of the I pad and then I phone software have made it very versatile and suits my needs perfectly.
I would strongly recommend PlanUp.
Response from developer
We really appreciate your recommendation, GIANV123.
Easy use floor plan with great support
If you are looking to produce floor plans that are great looking with lots of custom branding colours then look no further than this app.
EASSNI Limited
Response from developer
Thank you for your review, L_Ron
Best Floorplan software, Best support
I have been a customer of Planup for many years and while staying abreast of developments in floor planning products elsewhere there is nothing in my view to compete with their combination of a great product, ongoing development and the support provided whenever you need it. The support team are ALWAYS friendly, helpful and keen to resolve any questions you may have. The software is regularly updated with new developments and the team are open to suggestions for product improvement ideas.
I highly recommend Planup as THE FLOORPLAN SOLUTION to everyone.
Response from developer
Hi Combe1, thank you so much for your glowing review.
Problems with update
Response from developer
Hi there, we have an auto-recover feature that I guess you were not aware off, so you shouldn't ever lose a plan. We have release an update two days after the one you got which we believe has fixed the issue you're talking about, but please feel free to contact our support team on (UK) 03458 678 222 or support@planup.co.uk for further assistance. Kind regards, James Davis PlanUp Support
