Great idea, but not reliable enough for the price
A 200-calorie bar scanned as 104 calories, while another food showed 220 instead of 130. Some products aren't in the database at all. Photo tracking doesn't let me adjust individual ingredients, only the entire meal. The app has also shown me at 87% of my calorie goal while the Coach said I was 680 calories over.
I also entered dairy as a dietary restriction, yet the Coach recommended Greek yogurt.
A 3-day trial wasn't enough time to discover these issues. When I requested a refund, it was denied and I was instead asked to extensively document the problems for their development team.
There are great ideas here, but for someone seriously tracking calories/macros, I don't think it's reliable enough yet—especially at this price.
Response from developer
Hi Callie. We responded to your report the same day and immediately began working with our team on the issues you documented. This review was published while that work was underway, before the resulting corrections could be completed and before we received the PlateLens username needed to trace the remaining account-specific cases. Since then, we have released fixes so the Coach uses the same effective calorie-target logic as the app and consistently receives saved dietary restrictions when making recommendations. We remain ready to address the barcode and meal-photo cases using the evidence already provided, but we are still waiting for the @username requested by email to locate the relevant account and results; no additional testing or documentation is required. We hope you will update your review to reflect these corrections, our prompt response, and the current status of our support.
So far so good.
Ne sait pas traquer certains aliments
J’ai déjà scanné une assiette comportant 45g de flocons d’avoine, 70g de beurre de cacahouète et 30g de chocolat noir, l’application me l’a estimé à 8g de protéine (alors qu’on est autour de 30)
Response from developer
Bonjour, merci pour ce retour détaillé — vous avez entièrement raison, et nous sommes désolés pour ces deux mauvaises expériences. Ce qui s'est probablement passé : quand un ingrédient très calorique est mélangé au plat (comme du beurre de cacahuète incorporé dans des flocons d'avoine), il devient presque invisible sur la photo, et le scan sous-estime alors fortement les protéines et les calories. Nous améliorons en ce moment la détection de ces ingrédients « cachés », et votre exemple nous sert directement de cas de test. En attendant, deux astuces qui donnent le bon résultat : après un scan, ouvrez le repas et touchez « Edit or Fix Analysis », décrivez ce qui manque (par exemple « il y a aussi 70 g de beurre de cacahuète ») et l'analyse est recalculée immédiatement. Vous pouvez aussi enregistrer un repas sans photo, en le décrivant par texte ou à la voix avec vos pesées exactes — idéal quand vous connaissez déjà les quantités, et cela ne compte pas comme un scan. Écrivez-nous à hi@platelens.app : nous serons ravis de vous aider personnellement, de corriger ces repas avec vous et de vous prévenir dès que la détection sera améliorée. Votre retour compte vraiment pour nous. — L'équipe PlateLens
Better apps available for less
Very Great Free Option
Very inaccurate
Accuracy
User JA
All around great app!
I enjoy the manual entry and voice entry over the photo tool! (Nothing wrong with the photo tool, I just like typing what I’m cooking as I go) The daily score is a great way to keep tabs on your overall eating habits for the day, it has been great motivation!
To add to the great app, the customer support is truly second to none. I reached out regarding special discounts. Not only did they accommodate the discount. They responded quickly and were more than helpful with all my questions and needs!
I hope they keep this app going strong! I could really see this taking over the calorie counting market!
Dissatisfied and being refused correspondence about a refund.
So disappointing
Such a very reasonable app too literally have in yo pocket.
Almost perfect
So Close
Response from developer
Hi Lizzie — thanks for the detailed review, this is the kind of feedback that drives real fixes. Quick update on each point: 1. Imperial units in the coach We shipped a backend fix this week. The AI now sees your weight and target in lbs across the chat context and the weight history tools — no more reminders needed. Should kick in on your next coach conversation. 2. "Tomorrow is another day" appearing too early You were right, this was a bug. The compassion message was meant for end-of-day, not midday. We just gated it correctly so it only appears late in the day when it actually makes sense. 3. Saving favorites for your morning latte Good news here: this already works, just isn't obvious. Tap the + button → "Log a previous meal" (the ⟳ refresh icon). Anything you've logged before — including your latte with the exact ingredients and ratios — is one tap away. The "Frequency" sort puts your most-logged items at the top. We're also adding explicit ⭐ pinning so you can lock favorites at the top regardless of frequency — shipping next. Really appreciate the patience. The two backend fixes were driven by your feedback this week. — PlateLens team
