The Real Price Isn’t on the Ticket !
Platinumlist may look like a convenient way to discover events and buy tickets, but in my experience the real cost of using the platform was not the ticket price.
It was the stress, the unwanted communications, the lack of proper notification controls, and the amount of effort required just to protect my privacy and peace of mind.
My concern was never complicated.
I wanted to receive essential notifications about the services I actually paid for: ticket confirmations, payment issues, venue changes, cancellations, security alerts, and important event updates.
What I did not want was unrelated or non-essential communication such as promotions, recommendations, seasonal greetings, and other notifications that I had not asked to receive.
A well-designed ticketing app should understand that distinction.
There should be clear and separate switches inside the app for essential service notifications and optional marketing communications.
Instead, I found myself in a situation where the apparent solution was to disable notifications altogether at the iPhone level.
That is not a real solution.
If I completely disable notifications, I also risk missing information about an event I have already purchased a ticket for.
Customers should not be forced to choose between unwanted communication and potentially missing important service information.
What made the experience far worse was what happened when I complained.
I did not casually mention the issue once and immediately leave a negative review.
I contacted Platinumlist directly. I explained the problem. I specifically requested that the unwanted communications stop and that users be given proper control over their notification preferences.
Instead of this being treated as a simple customer-experience issue that could be fixed quickly, it escalated into repeated correspondence and communication with their legal department.
For something that should have required one simple setting.
Think about how absurd that is.
Buying a ticket may take a few taps.
Stopping unwanted communications should also take a few taps.
A customer should not have to write formal complaints, repeatedly follow up, explain the distinction between essential and non-essential notifications, and spend valuable time dealing with a legal department just to say:
Please stop sending me things I do not want.
Eventually, Platinumlist confirmed that my account had been excluded from similar future communications.
That actually made the experience even more frustrating.
Because it demonstrated that stopping the communications was possible.
Yet getting there required a level of escalation that no ordinary user should ever have to go through.
Why should a customer need special intervention?
Why is this not simply available to everyone through the settings menu?
Why should privacy and communication preferences depend on whether a customer is willing to complain loudly enough?
This is where the inconvenience became something much bigger for me.
I started using Platinumlist because I wanted an easier way to attend events.
Instead, the platform itself became something I had to manage.
Something I had to complain about.
Something I had to follow up on.
Something I had to think about when I should have simply been thinking about the event I wanted to attend.
That completely defeats the purpose of an event-ticketing platform.
Technology is supposed to remove friction from our lives.
It should not create a second administrative task after every transaction.
I should not have to wonder whether buying a ticket will result in communications I do not want.
I should not have to decide whether to disable all notifications and risk missing an important event update.
I should not have to contact customer support to protect a simple preference.
And I certainly should not have to enter repeated correspondence with a company’s legal department over something that could be solved with a properly designed notification settings page.
At some point, the question stopped being:
“Is Platinumlist useful?”
The question became:
“Is attending an event through Platinumlist worth all of this?”
For me, the answer became no.
In the end, I deleted my account completely.
That was not my first choice.
I would have preferred to remain a customer, purchase tickets normally, receive only essential communications, and simply enjoy the events.
But eventually I decided that no concert, conference, exhibition, show, or entertainment experience was worth feeling that my privacy, communication preferences, or peace of mind were constantly under pressure.
If an event is only available through Platinumlist, I would now seriously consider simply not attending.
That is how far this experience pushed me.
A ticketing platform should be almost invisible in the customer journey.
You find the event.
You buy the ticket.
You receive the information you actually need.
You attend.
That should be the entire relationship.
The platform should not become a source of additional noise in your life.
It should not turn access to your phone into another marketing channel that you then have to fight to control.
It should not require customers to surrender all notifications simply to avoid the unnecessary ones.
And it should not take repeated escalation before a customer’s preference is respected.
Platinumlist may still work perfectly well for people who do not care about these issues.
But for customers who value privacy, control over their devices, and the ability to decide what deserves their attention, my experience is a warning.
Convenience is not just about how quickly you can buy something.
Real convenience means being respected after the purchase too.
It means giving customers control.
It means separating essential communications from advertising and optional content.
It means allowing people to say “no” without making them fight for it.
That
It was the stress, the unwanted communications, the lack of proper notification controls, and the amount of effort required just to protect my privacy and peace of mind.
My concern was never complicated.
I wanted to receive essential notifications about the services I actually paid for: ticket confirmations, payment issues, venue changes, cancellations, security alerts, and important event updates.
What I did not want was unrelated or non-essential communication such as promotions, recommendations, seasonal greetings, and other notifications that I had not asked to receive.
A well-designed ticketing app should understand that distinction.
There should be clear and separate switches inside the app for essential service notifications and optional marketing communications.
Instead, I found myself in a situation where the apparent solution was to disable notifications altogether at the iPhone level.
That is not a real solution.
If I completely disable notifications, I also risk missing information about an event I have already purchased a ticket for.
Customers should not be forced to choose between unwanted communication and potentially missing important service information.
What made the experience far worse was what happened when I complained.
I did not casually mention the issue once and immediately leave a negative review.
I contacted Platinumlist directly. I explained the problem. I specifically requested that the unwanted communications stop and that users be given proper control over their notification preferences.
Instead of this being treated as a simple customer-experience issue that could be fixed quickly, it escalated into repeated correspondence and communication with their legal department.
For something that should have required one simple setting.
Think about how absurd that is.
Buying a ticket may take a few taps.
Stopping unwanted communications should also take a few taps.
A customer should not have to write formal complaints, repeatedly follow up, explain the distinction between essential and non-essential notifications, and spend valuable time dealing with a legal department just to say:
Please stop sending me things I do not want.
Eventually, Platinumlist confirmed that my account had been excluded from similar future communications.
That actually made the experience even more frustrating.
Because it demonstrated that stopping the communications was possible.
Yet getting there required a level of escalation that no ordinary user should ever have to go through.
Why should a customer need special intervention?
Why is this not simply available to everyone through the settings menu?
Why should privacy and communication preferences depend on whether a customer is willing to complain loudly enough?
This is where the inconvenience became something much bigger for me.
I started using Platinumlist because I wanted an easier way to attend events.
Instead, the platform itself became something I had to manage.
Something I had to complain about.
Something I had to follow up on.
Something I had to think about when I should have simply been thinking about the event I wanted to attend.
That completely defeats the purpose of an event-ticketing platform.
Technology is supposed to remove friction from our lives.
It should not create a second administrative task after every transaction.
I should not have to wonder whether buying a ticket will result in communications I do not want.
I should not have to decide whether to disable all notifications and risk missing an important event update.
I should not have to contact customer support to protect a simple preference.
And I certainly should not have to enter repeated correspondence with a company’s legal department over something that could be solved with a properly designed notification settings page.
At some point, the question stopped being:
“Is Platinumlist useful?”
The question became:
“Is attending an event through Platinumlist worth all of this?”
For me, the answer became no.
In the end, I deleted my account completely.
That was not my first choice.
I would have preferred to remain a customer, purchase tickets normally, receive only essential communications, and simply enjoy the events.
But eventually I decided that no concert, conference, exhibition, show, or entertainment experience was worth feeling that my privacy, communication preferences, or peace of mind were constantly under pressure.
If an event is only available through Platinumlist, I would now seriously consider simply not attending.
That is how far this experience pushed me.
A ticketing platform should be almost invisible in the customer journey.
You find the event.
You buy the ticket.
You receive the information you actually need.
You attend.
That should be the entire relationship.
The platform should not become a source of additional noise in your life.
It should not turn access to your phone into another marketing channel that you then have to fight to control.
It should not require customers to surrender all notifications simply to avoid the unnecessary ones.
And it should not take repeated escalation before a customer’s preference is respected.
Platinumlist may still work perfectly well for people who do not care about these issues.
But for customers who value privacy, control over their devices, and the ability to decide what deserves their attention, my experience is a warning.
Convenience is not just about how quickly you can buy something.
Real convenience means being respected after the purchase too.
It means giving customers control.
It means separating essential communications from advertising and optional content.
It means allowing people to say “no” without making them fight for it.
That
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Not Happy
Why are you making it mandatory to download the app again and again. Why can’t you allow to share the ticket on more than one mail or WhatsApp. The app doesn’t even allow to download the booked tickets and share. Why is it that we need to have the app to show the ticket at the event.
Refund Guarantee? More like Refund Runaround.
I paid an EXTENSIVE amount for VIP tickets and the “Refund Guarantee” on the Shakira Live at 974 concert in Doha (which was cancelled), and front row tickets for John Legend another Refund Guarantee on the John Legend concert, which was postponed in Doha mainly because I spent SO MUCH MONEY. I submitted refund requests for both events intentionally, yet Platinumlist has continuously delayed and avoided resolving the issue.
What is the point of paying extra for a “guarantee” if the company refuses to honor it when circumstances clearly qualify? My tax invoices and confirmation from PLP Events explicitly state that refunds are guaranteed when the Refund Guarantee is purchased.
As someone who used to genuinely support and trust Platinumlist, this experience has been incredibly disappointing. The lack of accountability and integrity has completely changed my perception of the platform. A guarantee should mean an obligation to fulfill the promise made to customers… not an excuse for endless delays and excuses.
I strongly advise others to think twice before purchasing tickets through this platform. Especially the so-called “Refund Guarantee.” In my experience, it felt like an extra fee designed to take more money from customers without providing the protection promised.
What is the point of paying extra for a “guarantee” if the company refuses to honor it when circumstances clearly qualify? My tax invoices and confirmation from PLP Events explicitly state that refunds are guaranteed when the Refund Guarantee is purchased.
As someone who used to genuinely support and trust Platinumlist, this experience has been incredibly disappointing. The lack of accountability and integrity has completely changed my perception of the platform. A guarantee should mean an obligation to fulfill the promise made to customers… not an excuse for endless delays and excuses.
I strongly advise others to think twice before purchasing tickets through this platform. Especially the so-called “Refund Guarantee.” In my experience, it felt like an extra fee designed to take more money from customers without providing the protection promised.
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Abuse of notification
Dear Apple App Review Team,
I would like to report this app for abusing push notifications for advertising and promotional purposes. The app frequently sends excessive marketing notifications, engagement bait, and misleading alerts unrelated to essential functionality or account/security updates.
The notifications appear designed to manipulate users into reopening the app rather than providing legitimate service-related information. Additionally, the app does not provide a clear unsubscribe or opt-out option for advertising notifications.
This negatively affects user experience and appears inconsistent with Apple’s App Store guidelines regarding respectful notification usage and user consent.
I respectfully ask Apple to review this app’s notification practices and take appropriate enforcement action if violations are found.
I would like to report this app for abusing push notifications for advertising and promotional purposes. The app frequently sends excessive marketing notifications, engagement bait, and misleading alerts unrelated to essential functionality or account/security updates.
The notifications appear designed to manipulate users into reopening the app rather than providing legitimate service-related information. Additionally, the app does not provide a clear unsubscribe or opt-out option for advertising notifications.
This negatively affects user experience and appears inconsistent with Apple’s App Store guidelines regarding respectful notification usage and user consent.
I respectfully ask Apple to review this app’s notification practices and take appropriate enforcement action if violations are found.
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Cancelation policy not clear
They cancel without clear communication
The worst customer experience
The worst customer experience
