Refund Guarantee? More like Refund Runaround.
I paid an EXTENSIVE amount for VIP tickets and the “Refund Guarantee” on the Shakira Live at 974 concert in Doha (which was cancelled), and front row tickets for John Legend another Refund Guarantee on the John Legend concert, which was postponed in Doha mainly because I spent SO MUCH MONEY. I submitted refund requests for both events intentionally, yet Platinumlist has continuously delayed and avoided resolving the issue.
What is the point of paying extra for a “guarantee” if the company refuses to honor it when circumstances clearly qualify? My tax invoices and confirmation from PLP Events explicitly state that refunds are guaranteed when the Refund Guarantee is purchased.
As someone who used to genuinely support and trust Platinumlist, this experience has been incredibly disappointing. The lack of accountability and integrity has completely changed my perception of the platform. A guarantee should mean an obligation to fulfill the promise made to customers… not an excuse for endless delays and excuses.
I strongly advise others to think twice before purchasing tickets through this platform. Especially the so-called “Refund Guarantee.” In my experience, it felt like an extra fee designed to take more money from customers without providing the protection promised.
What is the point of paying extra for a “guarantee” if the company refuses to honor it when circumstances clearly qualify? My tax invoices and confirmation from PLP Events explicitly state that refunds are guaranteed when the Refund Guarantee is purchased.
As someone who used to genuinely support and trust Platinumlist, this experience has been incredibly disappointing. The lack of accountability and integrity has completely changed my perception of the platform. A guarantee should mean an obligation to fulfill the promise made to customers… not an excuse for endless delays and excuses.
I strongly advise others to think twice before purchasing tickets through this platform. Especially the so-called “Refund Guarantee.” In my experience, it felt like an extra fee designed to take more money from customers without providing the protection promised.
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Abuse of notification
Dear Apple App Review Team,
I would like to report this app for abusing push notifications for advertising and promotional purposes. The app frequently sends excessive marketing notifications, engagement bait, and misleading alerts unrelated to essential functionality or account/security updates.
The notifications appear designed to manipulate users into reopening the app rather than providing legitimate service-related information. Additionally, the app does not provide a clear unsubscribe or opt-out option for advertising notifications.
This negatively affects user experience and appears inconsistent with Apple’s App Store guidelines regarding respectful notification usage and user consent.
I respectfully ask Apple to review this app’s notification practices and take appropriate enforcement action if violations are found.
I would like to report this app for abusing push notifications for advertising and promotional purposes. The app frequently sends excessive marketing notifications, engagement bait, and misleading alerts unrelated to essential functionality or account/security updates.
The notifications appear designed to manipulate users into reopening the app rather than providing legitimate service-related information. Additionally, the app does not provide a clear unsubscribe or opt-out option for advertising notifications.
This negatively affects user experience and appears inconsistent with Apple’s App Store guidelines regarding respectful notification usage and user consent.
I respectfully ask Apple to review this app’s notification practices and take appropriate enforcement action if violations are found.
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Cancelation policy not clear
They cancel without clear communication
The worst customer experience
The worst customer experience
Besttt
FASTTTT AND CLEAN 🙏🏼
Easy
Great app, fast and simple
100mb app? Wtf
Laughably bad app that takes up a massive amount of space.
Scam, they just want to sell tickets and offer nothing in the way of support thereafter
Buy your tickets directly from the event space or event host. Do not waste your money with them. There is zero interest in providing any form of customer support. They’re just there to collect money.
TheKyuubi88
It’s amazing and easy well done
Scam….Scam
This is a massive scam when they offer you combo packages and never provide you the codes for combo entertainment. No customer service and long delayed irritating responses. Never get into their scam..
خدمة العملاء ضعيفه + تغير مقاعد المحجوزه
حجزت عندهم حق مونستر و تفاجئ تم تغير المقاعد من دون رجوع لي + المقاعد الي اخترتها تمت فاضيه
الرياض
متأكدة أن فعاليات تذاكرها من بلاتنيوم ستكون رائعة جداً وياليت نجد كل الفعاليات المسرحية تكون تتبع بلاتنيوم والمركز الثقافي
تسائل ؟! واتمنى ينظر بالحسبان
ليش تاخذ رسوم خدمة من العميل ليش ماتاخذ الرسوم من صاحب الفعالية ؟!
Worst customer service
Unbelievable how these guys operate, worst customer service ever! They cancelled a show and sent an email for a refund within 15 days, today marks 1 month and yet no response neither email, WhatsApp or their online chat on website. Additionally non of the phone numbers works!
Bad customer service
I had a very disappointing experience with Platinum List’s customer service. Reaching out to them through any platform—Instagram, chat, or email—was nearly impossible, and responses were extremely slow and unhelpful. It felt like there was no proper support team in place to assist with inquiries or issues. Overall, the lack of timely communication and effective support makes the service very frustrating to rely on.
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حاجز تذاكر ولا حصلتها ولايردون عليك خدمه سيئه وسحبو الفلوس
حاجز تذاكر ولا حصلتها ولايردون عليك خدمه سيئه وسحبو الفلوس ولايردون على التطبيق او الواتساب او الايميل
Very nice and easy
I like
Customer Service
Very bad! no tickets sent to my email. no contact numbers by phone, only chatbot. never ever use this App.
Promo codes don’t work
Trying to use the promo codes from Emirates NBD and only works from mobile browser. The app and desktop does not accept the promo codes. Website also on the slow side. Wish La Perle would have their own checkout system as this clearly isn’t a good UX.
Emtenan
Fattah
Good app but only for confirmed plans
Good app. Lot of shows. If your plan changes then you are at the mercy of Platinumlist. Even if you have chosen refund option, refund is not guaranteed. Customer service don’t care. It’s a monopoly kind of situation unfortunately, I wish there was alternative provider for our favorite shows
