Very slow delivery and complaint redressal process
I order a cold chain medicine, it was ready for dispatch at 12:00pm but backend team was not concerned for prompt delivery and wallet on showing same status till 18:00hrs though it is a local delivery. Only answer from customer care is we have raised to backend team and its to be delivered today and will be delivered. Customer to keep waiting full day for the medicine without any viability to when it will be delivered. Full day wasted. They don’t have any escalation matrix also.
Tata1mg and Apollo medicine are much efficient on this.
Avoid such online medicine platforms which are not agile and active in delivery.
Response from developer
We sincerely apologize for the inconvenience and frustration caused, especially regarding your cold chain medicine delivery. We understand the importance of timely updates and delivery in such cases. Kindly share your Order ID with us so we can check the issue in detail and assist you on priority.
Amazing
Response from developer
Thank you so much for your wonderful feedback and continued trust in PlatinumRx. We’re delighted to know that our affordable, high-quality medicines and seamless service are helping you manage your chronic medications better while saving money. Your support truly motivates us to keep improving and serving customers with care.
Fraud System
To make things worse, there is no option to change the delivery address after placing the order. I had ordered from my office location assuming it would arrive the same day, but the next day I became unwell and needed the medicines urgently at home. Despite this situation, there was no proper customer support available to help.
This system feels completely unreliable and misleading. They do not seem concerned about how such delays and poor service can seriously affect patients who genuinely need medication on time. Very poor experience. Rating: 0.5/5.
Response from developer
We sincerely apologize for the inconvenience and stress caused due to the delay and the experience you had with our service. We completely understand how important timely medicine delivery is, especially during a medical emergency. Your feedback has been noted seriously. Kindly share your order ID, and our team will look into the issue and assist you further on priority.
Request to Platinum Rx & Delhivery to do the delivery & pickup return on the same day
Response from developer
We’re really sorry for the inconvenience caused with the return pickup. Please share your Order ID so we can check this on priority and coordinate with the team to resolve it for you.
Best healthcare app
Response from developer
Thank you for your kind words! We’re glad the app has made things easier for you and your family. Wishing you good health, and we look forward to serving you again.