Disappointed
What was even more disappointing was the false automated message stating that I was unavailable on my phone. That is simply untrue. The message also mixed up my order number and mobile number, showing poor attention to detail.
Moreover, calling customers late at night for medicine delivery is not appropriate, and there was no serious effort to arrange an alternative or ensure timely delivery.
For a healthcare service, accuracy, transparency, and timely delivery are essential. Unfortunately, PlatinumRX failed on all three counts. I hope they improve their logistics, communication, and customer service.
Best of Best
Disappointment
I’ve contacted customer support and the toll free helpline multiple times, but nothing has been resolved. These are medicines, not regular online shopping items people need them on time. Extremely unprofessional service. I won’t be using Platinum RX again.
Response from developer
Hi, We sincerely apologize for the inconvenience caused and regret the experience you had with the delivery and support. We understand how important timely medicine delivery is. Kindly share your Order ID or registered mobile number at care@platinumrx.in, and our concerned team will investigate the issue and assist you with the appropriate resolution at the earliest.
It walks the talk!
Bad recommended alternative
Response from developer
We sincerely apologize for the experience you had. We understand your concern regarding the suggested alternative and regret any inconvenience caused. Patient safety is extremely important to us, and we always recommend consulting your doctor before making any changes to prescribed medicines. Kindly share the medicine name or registered mobile number so that we can review the concern and assist you further.