Worst app and zero professionalism
Response from developer
Hi Bansal, we sincerely apologize for the inconvenience caused and understand your frustration. We regret that your experience did not meet your expectations. Kindly share your Order ID with us so we can look into the matter and assist you further.
Pathetic Service
I placed one prepaid order on September 2 and another Cash on Delivery order on September 3 for my diabetes medications. Initially, I was given different delivery dates, then both orders were postponed to September 5. The entire day has now passed, it’s almost 10 PM, and I still haven’t received either order.
What is even more frustrating is the completely inconsistent communication from your customer support. One executive promised a callback within an hour—which never happened. Another said the medicines would arrive within 30 minutes. On WhatsApp, I was told it would take 48 hours. Every interaction comes with a different promise, and every promise has been broken.
When a company sells essential medicines, timely delivery is not a convenience—it’s a responsibility. Delaying medication for a diabetic patient and repeatedly giving false assurances is unacceptable and reflects a serious failure in customer care.
I expect my orders to be delivered immediately along with an official explanation for this unacceptable experience. If this issue is not resolved promptly, I will escalate the matter through the appropriate consumer forums and regulatory authorities.
#PlatinumX #CustomerService #MedicineDelivery #Diabetes #ConsumerRights
Response from developer
Dear Manku, we sincerely apologize for the delay and inconvenience caused. We understand how concerning this situation must be. Kindly share your order id or registered mobile number at care@platinumrx.in, so we can check the issue and assist you further.
Great app idea
God help you and your journey to be massive success and become heart of poor people.
Response from developer
Hi Ravi, Thank you for your feedback! We truly appreciate your support and are delighted to know you had a positive experience with PlatinumRx. We look forward to serving you again!
Delivery issue
However, I did not receive a single call or message from the delivery partner, nor did anyone come to my house for the delivery.
I had ordered medicines, not clothes. After waiting for 7 days, I now have to place the order again because of your poor service and negligence. This has caused me unnecessary inconvenience and wasted my valuable time.
This is extremely disappointing and completely unacceptable. I strongly request everyone not to shop from this company because of its poor customer service and unreliable delivery system.
Very poor service and a very disappointing experience.
Response from developer
Dear User, we sincerely apologize for the inconvenience and frustration caused by the order cancellation and delivery experience. We understand how important timely medicine delivery is. Please share your Order ID or registered mobile number at care@platinumrx.in so we can investigate the issue on priority and assist you further.
Disappointing Experience
The app shows a “Doctor Consultation” option, but the actual service is very poor. I tried to use the free consultation on my first day, but I could not even properly connect with a doctor. Even after booking the consultation, the doctor did not contact me on time, and there was no proper way to contact the doctor directly.
I also found it difficult to understand whether the person speaking to me was actually a doctor, as the doctor’s details and identity were not clearly shown.
I contacted customer care multiple times and explained the issue, but nothing was resolved. Eventually, my free consultation expired without me getting the consultation.
The medicine service is also not reliable. Many generic medicines are not always available, and even when they are available, the delivery time can be very long. For a patient who needs medicines on time, this is a serious problem.
Overall, the doctor consultation, customer support, and medicine delivery services were all very disappointing.
I would honestly suggest spending a little more money and consulting a doctor directly rather than wasting your time with this app.
Very poor service. 1/5 ⭐
Response from developer
Hi, we’re sorry to hear about your disappointing experience with the doctor consultation and medicine services. We understand how frustrating it can be when you’re unable to connect with a doctor or receive timely support. Please share your registered mobile number or order/consultation details with us at care@platinumrx.in, so we can review the issue and assist you further.