Delivery issue
However, I did not receive a single call or message from the delivery partner, nor did anyone come to my house for the delivery.
I had ordered medicines, not clothes. After waiting for 7 days, I now have to place the order again because of your poor service and negligence. This has caused me unnecessary inconvenience and wasted my valuable time.
This is extremely disappointing and completely unacceptable. I strongly request everyone not to shop from this company because of its poor customer service and unreliable delivery system.
Very poor service and a very disappointing experience.
Response from developer
Dear User, we sincerely apologize for the inconvenience and frustration caused by the order cancellation and delivery experience. We understand how important timely medicine delivery is. Please share your Order ID or registered mobile number at care@platinumrx.in so we can investigate the issue on priority and assist you further.
Disappointing Experience
The app shows a “Doctor Consultation” option, but the actual service is very poor. I tried to use the free consultation on my first day, but I could not even properly connect with a doctor. Even after booking the consultation, the doctor did not contact me on time, and there was no proper way to contact the doctor directly.
I also found it difficult to understand whether the person speaking to me was actually a doctor, as the doctor’s details and identity were not clearly shown.
I contacted customer care multiple times and explained the issue, but nothing was resolved. Eventually, my free consultation expired without me getting the consultation.
The medicine service is also not reliable. Many generic medicines are not always available, and even when they are available, the delivery time can be very long. For a patient who needs medicines on time, this is a serious problem.
Overall, the doctor consultation, customer support, and medicine delivery services were all very disappointing.
I would honestly suggest spending a little more money and consulting a doctor directly rather than wasting your time with this app.
Very poor service. 1/5 ⭐
Response from developer
Hi, we’re sorry to hear about your disappointing experience with the doctor consultation and medicine services. We understand how frustrating it can be when you’re unable to connect with a doctor or receive timely support. Please share your registered mobile number or order/consultation details with us at care@platinumrx.in, so we can review the issue and assist you further.
Disappointed
What was even more disappointing was the false automated message stating that I was unavailable on my phone. That is simply untrue. The message also mixed up my order number and mobile number, showing poor attention to detail.
Moreover, calling customers late at night for medicine delivery is not appropriate, and there was no serious effort to arrange an alternative or ensure timely delivery.
For a healthcare service, accuracy, transparency, and timely delivery are essential. Unfortunately, PlatinumRX failed on all three counts. I hope they improve their logistics, communication, and customer service.
Best of Best
Disappointment
I’ve contacted customer support and the toll free helpline multiple times, but nothing has been resolved. These are medicines, not regular online shopping items people need them on time. Extremely unprofessional service. I won’t be using Platinum RX again.
Response from developer
Hi, We sincerely apologize for the inconvenience caused and regret the experience you had with the delivery and support. We understand how important timely medicine delivery is. Kindly share your Order ID or registered mobile number at care@platinumrx.in, and our concerned team will investigate the issue and assist you with the appropriate resolution at the earliest.
It walks the talk!
Bad recommended alternative
Response from developer
We sincerely apologize for the experience you had. We understand your concern regarding the suggested alternative and regret any inconvenience caused. Patient safety is extremely important to us, and we always recommend consulting your doctor before making any changes to prescribed medicines. Kindly share the medicine name or registered mobile number so that we can review the concern and assist you further.
Very slow delivery and complaint redressal process
I order a cold chain medicine, it was ready for dispatch at 12:00pm but backend team was not concerned for prompt delivery and wallet on showing same status till 18:00hrs though it is a local delivery. Only answer from customer care is we have raised to backend team and its to be delivered today and will be delivered. Customer to keep waiting full day for the medicine without any viability to when it will be delivered. Full day wasted. They don’t have any escalation matrix also.
Tata1mg and Apollo medicine are much efficient on this.
Avoid such online medicine platforms which are not agile and active in delivery.
Response from developer
We sincerely apologize for the inconvenience and frustration caused, especially regarding your cold chain medicine delivery. We understand the importance of timely updates and delivery in such cases. Kindly share your Order ID with us so we can check the issue in detail and assist you on priority.
Amazing
Response from developer
Thank you so much for your wonderful feedback and continued trust in PlatinumRx. We’re delighted to know that our affordable, high-quality medicines and seamless service are helping you manage your chronic medications better while saving money. Your support truly motivates us to keep improving and serving customers with care.
Fraud System
To make things worse, there is no option to change the delivery address after placing the order. I had ordered from my office location assuming it would arrive the same day, but the next day I became unwell and needed the medicines urgently at home. Despite this situation, there was no proper customer support available to help.
This system feels completely unreliable and misleading. They do not seem concerned about how such delays and poor service can seriously affect patients who genuinely need medication on time. Very poor experience. Rating: 0.5/5.
Response from developer
We sincerely apologize for the inconvenience and stress caused due to the delay and the experience you had with our service. We completely understand how important timely medicine delivery is, especially during a medical emergency. Your feedback has been noted seriously. Kindly share your order ID, and our team will look into the issue and assist you further on priority.
Request to Platinum Rx & Delhivery to do the delivery & pickup return on the same day
Response from developer
We’re really sorry for the inconvenience caused with the return pickup. Please share your Order ID so we can check this on priority and coordinate with the team to resolve it for you.
Best healthcare app
Response from developer
Thank you for your kind words! We’re glad the app has made things easier for you and your family. Wishing you good health, and we look forward to serving you again.
Disappointed with the service
Response from developer
We’re really sorry for the delay and the frustration this has caused. Could you please share your order ID so we can check the status immediately and help resolve this as quickly as possible.
Worst customer service
Response from developer
We’re truly sorry for the delay and the frustration caused, this is not the experience we want for you. Please share your registered mobile number or order ID so we can personally review your issue and resolve it at the earliest.
PlatinumRx stands out as a value-added and customer-friendly medicine platform.
Compared to other online and offline medical stores where prices are very high, this app offers much more affordable rates. What makes it even better is the clear salt composition
details and smart suggestions for alternatives at the best price. It's truly value-for-money and very user-friendly.
Response from developer
Thank you for your detailed feedback! We’re glad you find PlatinumRx affordable, user-friendly, and helpful with clear composition details and smart suggestions. Your support means a lot to us.
Goto app for medicines
Overall, a very useful app and a great experience.
Response from developer
Thank you so much for sharing your experience! We’re really happy to know that our smart substitute suggestions and customer support have been helpful for you. Your trust means a lot to us, and we’ll keep working to make your medicine ordering even smoother and more affordable.
The best and affordable
My only concern is if any substitute medicine is not available then the medicine what we were looking for should be made available for purchase.
Response from developer
Thank you so much for your kind words! We're really glad you’re enjoying the savings and cashback with PlatinumRx. We appreciate your suggestion—if a substitute isn’t available, we’ll work on improving availability of the requested brand. Thanks for helping us serve you better!
Bad service and delayed delivery
Response from developer
We completely understand your frustration — medicine deliveries should never be treated like any other parcel. Our team is escalating your case to prioritize the delivery and review the delay with the courier partner. Please share your order ID, and we’ll ensure this is resolved at the earliest.
Frauds - Don't purchase from them
Response from developer
We’re really sorry to hear about this — that sounds incredibly frustrating. We understand how concerning this situation is and we’ll escalate your case to our order verification team for review. Kindly share your order ID here so we can immediately recheck the dispatch footage, verify the packing records, and resolve this fairly. Your trust and safety are our top priorities.
Worst app for medicine buy
I am extremely disappointed with the service. My medicine order was delayed by 3 days, even though the app clearly showed a tentative delivery date of 15th October 2025. Despite multiple follow-ups, the customer care team was completely clueless about the status of my order — all they did was give standard responses without any real update or solution.
When it comes to essential medicines, timely delivery is critical, and such delays are unacceptable. The app seriously needs to improve its logistics tracking and customer support training. Definitely not a reliable platform for urgent medical needs.
Response from developer
We sincerely regret the delay and the inconvenience caused. We completely understand how important timely delivery of medicines is, especially when health is involved. Your feedback has been noted, and we’re already working on strengthening our delivery timelines and customer support training to ensure experiences like this don’t happen again. Thank you for bringing this to our attention, we truly value your trust.