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PlatinumRx User Reviews

PlatinumRx: Medicine & Health
PlatinumRx: Medicine & Health
AFFORIS HEALTH TECHNOLOGIES PRIVATE LIMITED
💪 Health & Fitness
🏥 Medical

Customer Experience

Positive experience40.0% of reviews
Neutral4.0% of reviews
Negative experience56.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is PlatinumRx Safe?

Not enough ratings yet to assess PlatinumRx.

Is PlatinumRx Legit?

PlatinumRx: Medicine & Health appears legitimate, with a few gaps. AppsHunter Legitimacy Score for PlatinumRx is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Disappointed

Very poor customer experience. I placed my order on 23rd July for a basic, commonly available medicine. On the night of 24th July, I received a call saying the delivery couldn’t be completed because the delivery person’s tyre got punctured and that it would be delivered the next day.

What was even more disappointing was the false automated message stating that I was unavailable on my phone. That is simply untrue. The message also mixed up my order number and mobile number, showing poor attention to detail.

Moreover, calling customers late at night for medicine delivery is not appropriate, and there was no serious effort to arrange an alternative or ensure timely delivery.

For a healthcare service, accuracy, transparency, and timely delivery are essential. Unfortunately, PlatinumRX failed on all three counts. I hope they improve their logistics, communication, and customer service.
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Ranjan KeshRanjan Kesh

Best of Best

PlatinumRx has been a great app for saving money on medicines. I really like how it suggests affordable alternatives with the same composition, helping reduce my medicine expenses without compromising on quality. The app is easy to use, ordering is simple, and the prices are much lower than what I usually pay at local pharmacies. If you’re looking for a smart way to save on your monthly medicine bills, PlatinumRx is definitely worth trying.
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VPBD1121VPBD1121

Disappointment

Absolutely disappointing service. For the last 3 days, I’ve been getting WhatsApp messages saying my medicines are “Out for Delivery,” but they still haven't arrived. I tried reaching them several times, but I am tired now. The delivery person either doesn’t answer calls or picks up with loud music in the background and gives no proper response, only repeating I will deliver it tomorrow but the tomorrow never comes. They called me once around 9:40 to 10 PM; that's it, which is an unreasonable time for medicine delivery.

I’ve contacted customer support and the toll free helpline multiple times, but nothing has been resolved. These are medicines, not regular online shopping items people need them on time. Extremely unprofessional service. I won’t be using Platinum RX again.
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23misa23mi23misa23mi

Response from developer

Hi, We sincerely apologize for the inconvenience caused and regret the experience you had with the delivery and support. We understand how important timely medicine delivery is. Kindly share your Order ID or registered mobile number at care@platinumrx.in, and our concerned team will investigate the issue and assist you with the appropriate resolution at the earliest.

It walks the talk!

Using this app for my parents' monthly medicines for the last 8 months. Really happy with the experience so far — deliveries are always on time, discounts are exactly as promised, and the packaging and execution are flawless. Keep up the good work!👍
Naren ManoharNaren Manohar

Bad recommended alternative

The alternatives suggested can be tricky, when the app says 100% proved alternatives but it misses some component and results were poor after using it. I had bad experience in one case; No one bothered to attend or give a call back. Stopped using this app; my suggestion is to consult your own doctor for the alternatives suggested otherwise carry the risk of allergy on your own risk for the sake of 5-8% discounts compared to over the counter medicine shop.
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D_sahooD_sahoo

Response from developer

We sincerely apologize for the experience you had. We understand your concern regarding the suggested alternative and regret any inconvenience caused. Patient safety is extremely important to us, and we always recommend consulting your doctor before making any changes to prescribed medicines. Kindly share the medicine name or registered mobile number so that we can review the concern and assist you further.

Very slow delivery and complaint redressal process

Pathetic delivery and customer care team.
I order a cold chain medicine, it was ready for dispatch at 12:00pm but backend team was not concerned for prompt delivery and wallet on showing same status till 18:00hrs though it is a local delivery. Only answer from customer care is we have raised to backend team and its to be delivered today and will be delivered. Customer to keep waiting full day for the medicine without any viability to when it will be delivered. Full day wasted. They don’t have any escalation matrix also.
Tata1mg and Apollo medicine are much efficient on this.
Avoid such online medicine platforms which are not agile and active in delivery.
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ShobkhShobkh

Response from developer

We sincerely apologize for the inconvenience and frustration caused, especially regarding your cold chain medicine delivery. We understand the importance of timely updates and delivery in such cases. Kindly share your Order ID with us so we can check the issue in detail and assist you on priority.

Amazing

I’ve been using PlatinumRx for a few months now, and they have completely changed how I buy my chronic medications. Their platform makes it incredibly easy to find high-quality, budget-friendly substitutes without compromising on safety. I’m saving a significant amount of money every month compared to my local pharmacy. The ordering process is seamless, and deliveries are always on time. If you want to stop overpaying for medicines, this is the place!
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Absha zainAbsha zain

Response from developer

Thank you so much for your wonderful feedback and continued trust in PlatinumRx. We’re delighted to know that our affordable, high-quality medicines and seamless service are helping you manage your chronic medications better while saving money. Your support truly motivates us to keep improving and serving customers with care.

Fraud System

Very disappointing and stressful experience. I placed the order because the app showed same-day delivery on the 6th, which was important as I was suffering from severe dehydration and heatstroke due to office conditions. However, after the payment was completed, the delivery date was suddenly changed.

To make things worse, there is no option to change the delivery address after placing the order. I had ordered from my office location assuming it would arrive the same day, but the next day I became unwell and needed the medicines urgently at home. Despite this situation, there was no proper customer support available to help.

This system feels completely unreliable and misleading. They do not seem concerned about how such delays and poor service can seriously affect patients who genuinely need medication on time. Very poor experience. Rating: 0.5/5.
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GABYC-24GABYC-24

Response from developer

We sincerely apologize for the inconvenience and stress caused due to the delay and the experience you had with our service. We completely understand how important timely medicine delivery is, especially during a medical emergency. Your feedback has been noted seriously. Kindly share your order ID, and our team will look into the issue and assist you further on priority.

Request to Platinum Rx & Delhivery to do the delivery & pickup return on the same day

Return pickup not done by Delhivery agent despite my writing email for rescheduling on a date when we were available on the said date. Now when we have ordered the other medicine, which is expected by 6/4/26 or any further date, we requested on phone to collect/ pickup return item on the day when new medicine will be delivered. Platinum Rx & Delhivery please collaborate & do the needful
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Shobha KamalakarShobha Kamalakar

Response from developer

We’re really sorry for the inconvenience caused with the return pickup. Please share your Order ID so we can check this on priority and coordinate with the team to resolve it for you.

Best healthcare app

I just love how easy it is to use this app and how amazing this app itself is… i could get medicines at home by this app on low prices.. it has made my life so much easier especially having a diabetic person in my family.
NikitandhaNikitandha

Response from developer

Thank you for your kind words! We’re glad the app has made things easier for you and your family. Wishing you good health, and we look forward to serving you again.

Disappointed with the service

Their service is completely unreliable and unacceptable. They claim delivery within 1–2 days while placing the order, but in reality, they take 5–6 days to deliver medicines. This kind of delay is dangerous when it comes to essential medicines that should be delivered as early as possible. This is by far the worst service I have experienced. You cannot depend on them when you actually need medicines the most. I strongly advise everyone to avoid ordering from this application. It’s far better to use another app or simply buy from a local store. Ordering from Platinum Rx was a big mistake, and I genuinely regret it.
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Yadavendra15Yadavendra15

Response from developer

We’re really sorry for the delay and the frustration this has caused. Could you please share your order ID so we can check the status immediately and help resolve this as quickly as possible.

Worst customer service

This app is a complete disappointment. They failed to deliver my medicines on time, and the worst part is that customer care is fully automated—no real effort was made to expedite my order even though I needed the medicines for a trip. The experience was frustrating and unreliable. There are far better apps in the market that actually care about customers. Avoid this one—it’s a waste of time
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Nitinjadhav9Nitinjadhav9

Response from developer

We’re truly sorry for the delay and the frustration caused, this is not the experience we want for you. Please share your registered mobile number or order ID so we can personally review your issue and resolve it at the earliest.

PlatinumRx stands out as a value-added and customer-friendly medicine platform.

PlatinumRx is really impressive.
Compared to other online and offline medical stores where prices are very high, this app offers much more affordable rates. What makes it even better is the clear salt composition
details and smart suggestions for alternatives at the best price. It's truly value-for-money and very user-friendly.
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Vamsi Redeemed PersonVamsi Redeemed Person

Response from developer

Thank you for your detailed feedback! We’re glad you find PlatinumRx affordable, user-friendly, and helpful with clear composition details and smart suggestions. Your support means a lot to us.

Goto app for medicines

PlatinumRx has become one of my go-to apps for ordering medicines. The feature I love most is how intelligently it suggests high-quality, affordable substitutes—often from well known pharma companies, which makes decision making so much easier. Their customer support team is also very responsive and helpful.
Overall, a very useful app and a great experience.
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shanthkooksshanthkooks

Response from developer

Thank you so much for sharing your experience! We’re really happy to know that our smart substitute suggestions and customer support have been helpful for you. Your trust means a lot to us, and we’ll keep working to make your medicine ordering even smoother and more affordable.

The best and affordable

Guys this is the best app i have found so far. With PlatinumRx we get the branded medicines with discounted price. Also we get cash backs on our purchases.
My only concern is if any substitute medicine is not available then the medicine what we were looking for should be made available for purchase.
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Shyam800Shyam800

Response from developer

Thank you so much for your kind words! We're really glad you’re enjoying the savings and cashback with PlatinumRx. We appreciate your suggestion—if a substitute isn’t available, we’ll work on improving availability of the requested brand. Thanks for helping us serve you better!

Bad service and delayed delivery

They are not a serious service provider. I had ordered my BP medication and its delayed by 4 days already. Reason I am guven is delivery partner issue. I certainly fidnt call to know the reason but to report my challange and solution. From them. Its clear that they can not distinguish a difference between Medicine delivery and Mobile Cover delivery. The seriousness they are showing, even the guy delibrrin the mobile cover, displayes urgency much better
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Ayana SinghAyana Singh

Response from developer

We completely understand your frustration — medicine deliveries should never be treated like any other parcel. Our team is escalating your case to prioritize the delivery and review the delay with the courier partner. Please share your order ID, and we’ll ensure this is resolved at the earliest.

Frauds - Don't purchase from them

I ordered 10-12 meds in high qty from which many were not present in the box. I even logged a complain in their customer support and they say after some time that” “no, all meds were present we have a video of you collecting the box it is not our fault”. But when you receive the box they don't record you opening the box they just record you collecting the box so don't make any purchase from them they took at least 2-3 thousand from me by doing this.
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Bhavesh1911Bhavesh1911

Response from developer

We’re really sorry to hear about this — that sounds incredibly frustrating. We understand how concerning this situation is and we’ll escalate your case to our order verification team for review. Kindly share your order ID here so we can immediately recheck the dispatch footage, verify the packing records, and resolve this fairly. Your trust and safety are our top priorities.

Worst app for medicine buy

⭐ 1 Star Review

I am extremely disappointed with the service. My medicine order was delayed by 3 days, even though the app clearly showed a tentative delivery date of 15th October 2025. Despite multiple follow-ups, the customer care team was completely clueless about the status of my order — all they did was give standard responses without any real update or solution.

When it comes to essential medicines, timely delivery is critical, and such delays are unacceptable. The app seriously needs to improve its logistics tracking and customer support training. Definitely not a reliable platform for urgent medical needs.
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vsjinAvsjinA

Response from developer

We sincerely regret the delay and the inconvenience caused. We completely understand how important timely delivery of medicines is, especially when health is involved. Your feedback has been noted, and we’re already working on strengthening our delivery timelines and customer support training to ensure experiences like this don’t happen again. Thank you for bringing this to our attention, we truly value your trust.

You can order medicine and everything but they dont know when the delivery is done no time no date i

You can order medicine and everything but they dont know when the delivery is done no time no date i had order but it’s automatically change the date in app next day and when i called the playtinumrx even they dont know when the delivery date what the wrong with u guyz i had medicine that i cant skip the one medicine and u ans this we dont know when your will be delivered very bad
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PankajsosaPankajsosa

Response from developer

We’re truly sorry for the inconvenience you faced earlier. We understand how stressful it can be to wait for essential medicines. Thank you for sharing your feedback — we’ll work on improving our delivery timelines to ensure smoother experiences in the future.

Beware of Bad Generics

There are good generics and there are bad quality generics. Both will always be quiet weak in comparison to patent (branded) medicines. Never substitute your medicins if doctors write something. The issue is that generics are less effective. Doctor gives right dose but if you use substitute generics, dose will be reduced.

Also this website is selling lots of generics in name of brand. Then suggesting even worst of generics.

Don't listen to Anupam Kher, he is paid actor. Celebrity, actors and artists should not endorce health brands or medicines/medicine platforms in my opinion. Specially platform like this.
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User4UHiddenUser4UHidden

Response from developer

We understand your concern — it’s completely valid to question what you’re being prescribed and sold, especially when it comes to health. PlatinumRx only provides WHO–GMP & FDA-certified branded generics, which are legally approved substitutes containing the exact same salt, dosage, and efficacy as their branded counterparts — not unregulated or low-quality ones.