Does not work
I get the “connectivity error” issue. Useless app.
Poor customer support
The app is fine when it’s working, but when you have problems the support bot keeps suggesting the same things. I started having a problem with paying via Apple Pay last week and have checked the details and reinstalled the app to no avail.
The bot gave generic responses and failed to respond to specific queries about Apple Pay or my provider. In my case no humans were available to take my call 4:30pm UK time) so I’m stuck.
The bot gave generic responses and failed to respond to specific queries about Apple Pay or my provider. In my case no humans were available to take my call 4:30pm UK time) so I’m stuck.
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Worst app
Without phone verification I’m not able to be added in the game . Ask support where is the button to do it. They answered that they don’t have rn. Will be available on Monday …
Ri kidding ?!
Ri kidding ?!
Läuft gut und ist praktisch, aber…
Die dynamischen Preise in der App sind einfach unter aller Sau.
Schaust mittags rein, Platz um 18:00 39€.
Organisierst 3 Spieler, schaust ne halbe Stunde später nochmal in der App, kostet dann einfach 59€.
Schaust mittags rein, Platz um 18:00 39€.
Organisierst 3 Spieler, schaust ne halbe Stunde später nochmal in der App, kostet dann einfach 59€.
Fun morning
Love padel and to find one within bus reach for me is fabulous .
They need to add “No Show” rating
Playtomic would be better if we could rate people/ mark people as “absent/no show” so that there is a history of them no-showing matches. That way players can prepare if someone has no showed 3 matches in a row and they sign up for our match. Recently, there have been “new” players who’ve signed up for matches and they no show and none of us know the actual player. It would be great if we had an option for all 3 players who do show to mark the 4th as a no show and it shows up on their public profile where their icon is grayed out as a no show for that specific match. So when other people check out their profile they see what matches they no showed. Also there should be quarterly adjustments to people’s levels if they’ve been playing consistently. They should have the opportunity to change their level.
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Not working!
Have been using this for years without problems but since latest update, it won’t load. Says “connectivity error”although I have full connectivity. Have deleted & reloaded to no avail.
Unable to Access App
States I have a connectivity issue despite being on the home WiFi and I can access every other app on my phone. When I go on my laptop I can access the website just fine but am unable to see all my classes or events of which I am completely unaware when they are
Spam messages on chat no customer service
Recently received spam explicit messages on a private chat I didn’t join. No way of removing me from chat. Customer support is an AI bot that is useless. Not sure if the system has been hacked in some way.
Excellent
App très bonne pour chercher des gens pour jouer padel
Senior starting padel
Just had intro to padel and really enjoyed it. Great venue and think I’m going to get the BUG 😄
Good but confusing
FOR DEVS: If you only want to play one sport why do you have to constantly see other sports options in the app and have to constantly change to the one I want? When I book my weekly tennis sessions the default sport is always padel, even though I have no interest whatsoever in that. Every week I have to change it. Please make a general option available on the settings to select the sports you want to include in the app (tennis, padel, pickleball, etc.) and then completely remove all the non-selected ones from bookings, matches, play, etc. I made so many mistakes booking sessions for padel when I just wanted to book for tennis. Thank you
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Really poor customer service
You cannot speak to anyone unless you pay for a premium service. The premium services’ other benefits are not worth the money if you work a normal job like most people. I just wanted to change a the time of my booking to another slot which was also available and was impossible to do. The club cannot change bookings made on the app and no one is available to help with such a simple request. Really bad support service and no phone number available, just a chat bot which goes round in circles and cannot assist with basic requests
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Bad monopoly
This app has several areas of improvement, make changes with other players, court’s messaging, ranking system.
No Customer Service Offered
Only offers an AI chat support. Which leaves a lot of gaps on app issues that are unresolvable through the app.
Best and worst app
This app is so good at booking into open matches.
However the scoring system is flawed, your reliability has too much of a factor, and you don’t get much of a boost for beating better players than you.
The AI - live chat is HORRIFIC. 2 times I’ve had issues and got no where. I ask for a human and don’t get anywhere.
This feature where you can turn private matches public needs BIG improvements: 1) I didn’t realise I’m paying for everyone and anyone who joins gets a free / cheap game. Why don’t I get money back??
2) if I’m paying for it, why am I playing against people with scores so much lower than me. If I’m paying why don’t I have control of who I play against.
I have raised both of these issues (scoring + turning a private matche to public) with the live chat and got no where. Just more frustration and anger. What makes it all worse is that I am an investor in this company.
However the scoring system is flawed, your reliability has too much of a factor, and you don’t get much of a boost for beating better players than you.
The AI - live chat is HORRIFIC. 2 times I’ve had issues and got no where. I ask for a human and don’t get anywhere.
This feature where you can turn private matches public needs BIG improvements: 1) I didn’t realise I’m paying for everyone and anyone who joins gets a free / cheap game. Why don’t I get money back??
2) if I’m paying for it, why am I playing against people with scores so much lower than me. If I’m paying why don’t I have control of who I play against.
I have raised both of these issues (scoring + turning a private matche to public) with the live chat and got no where. Just more frustration and anger. What makes it all worse is that I am an investor in this company.
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Needs waiting lists for activities
Padel Mates offers waiting lists which make it fair when people book loads of activities and then cancel at the last minute. You either have to keep checking if something has come up or be notified by the person cancelling via a WhatsApp group which in my case is a She serves group which means men don’t get notified. Waiting lists are much fairer way of dealing with cancellations.
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Die beste Padel App! 🤝
Für Padel einfach die beste App! Super übersichtlich, schnell einen Platz oder ein Spiel gefunden und alles unkompliziert an einem Ort. Nutze Playtomic mittlerweile regelmäßig und möchte die App nicht mehr missen. Absolute Empfehlung! 🎾🔥
Response from developer
Hallo! Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Ihnen die Playtomic-App gefällt.😊 Ihr Feedback motiviert uns, uns weiterhin zu verbessern. Wenn Sie Vorschläge haben oder Hilfe benötigen, schreiben Sie uns gerne über den Support-Chat in der App. Wir sind für Sie da, egal was Sie brauchen! Nochmals vielen Dank für Ihre Unterstützung 💪🏼 Mit freundlichen Grüßen, Das Playtomic-Team
Took money twice
I tried to book on to a court. It took the money but then said there was an issue and didn’t book me on. I booked on again and it worked but it took the money twice
Great club.
Great club, good location. Parking available. Cafe and
Gym too all
In one place.
Gym too all
In one place.
