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PLN Mobile

PLN Mobile

by PT PLN

410 ratings
225 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • October 28, 2017
  • October 7, 2026

Features

Developer

PT PLN
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PLN Mobile screenshot #1 for iPhone
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PLN Mobile screenshot #7 for iPhone
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About

Manage all your electricity needs with this comprehensive application. Easily purchase electricity tokens, pay bills, report issues, and apply for new connections or increased power. It offers convenient payment options and real-time notifications for outages.

✓Buy electricity tokens
✓Pay electricity bills
✓Self-meter reading reporting
✓Submit electricity complaints
✓Apply for new connections
✓Apply for power upgrades
✓Internet and repair services
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What users say

Summarized from real user reviews of PLN Mobile. Based on 410 reviews and a 4.6/5 average, it highlights the 10 positives and 10 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Fast and efficient service response
  • 👍User-friendly interface for bill payments
  • 💡Comprehensive all-in-one app for electricity services
  • 🔧Easy complaint/disruption reporting system
  • 💳Multiple payment method options
  • 📱Convenient token purchase functionality
  • 🎯Real-time service tracking and monitoring
  • 🏠Eliminates need to visit physical offices
  • ⚡Self-meter reading (swacam) feature
  • 📊Clear billing information and history

Negative things

  • 🐛Frequent loading and freezing issues
  • 🌍No English language support
  • 🔐Geographic restriction (Indonesia only)
  • ⏱️Slow response times for complaints
  • 🔄Force close and app crashes
  • 📵Login failures and authentication issues
  • 🎨Poor UI/UX design and navigation
  • 🛠️Maintenance mode on critical features
  • 💸Deducted balance without successful transactions
  • 📱Incompatibility with some devices
See all reviews
+1

What's New in PLN Mobile

8.1.2

October 7, 2026

Energikan Harimu dengan wajah baru PLN Mobile! •⁠ ⁠Tampilan baru yang lebih modern dengan navigasi yang lebih mudah digunakan •⁠ ⁠Personalisasi kartu informasi kelistrikan pada halaman utama •⁠ ⁠Akses beli token dan bayar tagihan langsung dari halaman utama •⁠ ⁠Penyempurnaan riwayat, status dan waktu pengaduan •⁠ ⁠Rekomendasi kWh pengisian SPKLU dengan mendaftarkan kendaraan listrik •⁠ ⁠Peningkatan fitur lainnya

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User reviews

Most RecentHighest RatedLowest Rated

Energikan harimu dengan wajah baru pln mobile

Aplikasi ini sangat bermanfaat dan anti bug
Tabri agustianTabri agustian

ulasan

Aplikasi PLN Mobile sangat membantu dan praktis! Sekarang mau beli token listrik, bayar tagihan bulanan, atau catat meter mandiri (Swacam) tidak perlu repot keluar rumah atau antre lagi. Fitur lapor gangguan juga sangat cepat direspon oleh petugas. Tampilan aplikasinya keren dan mudah digunakan oleh siapa saja. Mantap untuk pelayanan PLN yang semakin modern!
Show more
arsya10arsya10

rating

pln mobilee ⭐️⭐️⭐️⭐️⭐️⭐️
cahaya muspidahcahaya muspidah

PLN Mobile

Sangat mudah dan murah dibanding lewat aplikasi lain dalam melayani kebutuhan listrik Anda
Star CampusStar Campus

pln

pln mantapppppppp
irfanhakim11irfanhakim11
See 220 more reviews

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User experience

🐞

Reported Bugs

10 issues

White screen on app launch

Bug

Login stuck on loading indefinitely

Bug

Force close on iPhone devices

Bug

Payment processing failures with balance deduction

Bug

Chat functionality blocking transaction details

Bug

Photo upload not working from gallery

Bug

Menu maintenance preventing access

Bug

Pop-up ads blocking payment confirmation

Bug

Synchronization issues with virtual account payments

Bug

Automatic 5-star rating without user input

Bug
✨

Requested Features

10 requests

English language translation support

Feature

Increase meter account limit beyond 4

Feature

Internet usage tracking feature

Feature

Better offline functionality

Feature

Improved photo upload from gallery

Feature

Multi-tasking capability in chat

Feature

Better error message descriptions

Feature

Dark mode option

Feature

Enhanced customer service availability

Feature

Ability to use app outside Indonesia

Feature

FAQ

What can I do with PLN Mobile?

PLN Mobile allows you to easily buy electricity tokens, pay your electricity bills, report meter readings, submit complaints about electricity issues, and apply for new electricity connections or power upgrades. It also offers additional services like internet installation and electrical repairs.

How can I pay my bills through PLN Mobile?

The app supports multiple payment methods for your convenience, including Virtual Accounts from various banks, digital wallets, and credit card services. This ensures a flexible and easy way to settle your electricity charges.

What is the Self-Meter Reading feature?

The Self-Meter Reading (SwaCAM) feature allows you to report your electricity meter readings directly through the app. This simplifies the billing process as it helps in accurate calculation of your charges without the need for direct interaction with a meter reader.

Does PLN Mobile notify me about power outages?

Yes, the app provides notifications regarding power outages in your vicinity or at your home. You will also receive an alert when the electricity supply has been restored, keeping you informed about service interruptions.

Is PLN Mobile free to use?

Yes, PLN Mobile is a free application. You can download and use all its features without any cost. The app is published by PT PLN (Persero) Pusat.