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PLN Mobile
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Pelayanan cepat dan petugas ramah terimakasih bapak yandal 🙏🏻
Free
About
Manage all your electricity needs with this comprehensive application. Easily purchase electricity tokens, pay bills, report issues, and apply for new connections or increased power. It offers convenient payment options and real-time notifications for outages.
✓Buy electricity tokens
✓Pay electricity bills
✓Self-meter reading reporting
✓Submit electricity complaints
✓Apply for new connections
✓Apply for power upgrades
✓Internet and repair services
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What users say
Summarized from real user reviews of PLN Mobile. Based on 360 reviews and a 4.6/5 average, it highlights the 10 positives and 10 negatives reviewers mention most about this Business app.
Positive things
- 🚀Fast and efficient service response
- 👍User-friendly interface for bill payments
- 💡Comprehensive all-in-one app for electricity services
- 🔧Easy complaint/disruption reporting system
- 💳Multiple payment method options
- 📱Convenient token purchase functionality
- 🎯Real-time service tracking and monitoring
- 🏠Eliminates need to visit physical offices
- ⚡Self-meter reading (swacam) feature
- 📊Clear billing information and history
Negative things
- 🐛Frequent loading and freezing issues
- 🌍No English language support
- 🔐Geographic restriction (Indonesia only)
- ⏱️Slow response times for complaints
- 🔄Force close and app crashes
- 📵Login failures and authentication issues
- 🎨Poor UI/UX design and navigation
- 🛠️Maintenance mode on critical features
- 💸Deducted balance without successful transactions
- 📱Incompatibility with some devices
What's New in PLN Mobile
5.2.81
June 8, 2026
- Penambahan fitur pemberian rating Kepuasan (CSAT) dan Loyalitas (NPS) pada layanan Pengaduan. - Penyempurnaan user interface Home Charging agar lebih informatif dan memudahkan pelanggan. - Penambahan fitur chat otomatis untuk layanan Pengaduan Clear Tamper Token (CTT). - Peningkatan fitur lainnya.
MoreUser reviews
Developer apps
User experience
🐞
Reported Bugs
10 issues
White screen on app launch
Login stuck on loading indefinitely
✨
Requested Features
10 requests
English language translation support
Feature
Increase meter account limit beyond 4
Feature
FAQ
What can I do with PLN Mobile?
PLN Mobile allows you to easily buy electricity tokens, pay your electricity bills, report meter readings, submit complaints about electricity issues, and apply for new electricity connections or power upgrades. It also offers additional services like internet installation and electrical repairs.
How can I pay my bills through PLN Mobile?
The app supports multiple payment methods for your convenience, including Virtual Accounts from various banks, digital wallets, and credit card services. This ensures a flexible and easy way to settle your electricity charges.
What is the Self-Meter Reading feature?
The Self-Meter Reading (SwaCAM) feature allows you to report your electricity meter readings directly through the app. This simplifies the billing process as it helps in accurate calculation of your charges without the need for direct interaction with a meter reader.
Does PLN Mobile notify me about power outages?
Yes, the app provides notifications regarding power outages in your vicinity or at your home. You will also receive an alert when the electricity supply has been restored, keeping you informed about service interruptions.
Is PLN Mobile free to use?
Yes, PLN Mobile is a free application. You can download and use all its features without any cost. The app is published by PT PLN (Persero) Pusat.
