Plum User Reviews

Name: Plum: Health Benefits
Rating: 4.35714 (14 reviews)

Plum: Health Benefits

Plum Benefits Private Limited

💪 Health & Fitness

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible App and Pathetic Support

Most pathetic status updates on the app when claim is received. Only status I see right through is ‘request received’. On top of it constantly changing customer representatives give horrible experience to customers relying on them. Your buddy program is a joke, After 5 days of raising claim the buddy never bothered to give a call. Absolutely pathetic service and unhelpful app.

Sjammi

2 months ago

Response from developer

Hi, We’re really sorry to hear this was your experience. Delayed communication, unclear claim updates, and not hearing back is not the experience we aim to provide. We’re unable to identify your account from this review alone, but we’d genuinely like to look into this and help. Please share your details with us here: https://feedback.plumhq.com/r/wbLN4L and our team will review this on priority and get in touch. Thank you for taking the time to share the feedback.

Worst insurance , the world don’t need you . you add more complexity to an already broken system

Pathetic management by plum . You are a good for nothing company. You just made the already broken insurance industry more problematic by adding another layer on top if TPA . People don’t need you , TPA’s are efficient enough to handle things . Just go and shut off your business , don’t make life of people more problematic who are already suffering from illness . I will never recommend anyone in my network to even think about plum as an insurance partner

Sherry_abhi

2 months ago

Response from developer

We're sorry to hear about your experience, and we understand how frustrating it can be when you're dealing with insurance-related concerns. We weren't able to locate your account based on this review, so we'd like to understand what happened and look into it further. Please reach out to us at care@plumhq.com with your details, and our team will review the matter and get back to you as quickly as possible.

The processing time is very long

They don’t cover most of the things under the policy and the processing time is like really long. They took more than seven months to settle the amount of my Child vaccination, I gave it in the month of January until now they haven’t reverted back to it

khan5555555555555

2 months ago

Response from developer

We're truly sorry for the frustration this has caused, waiting this long to have your child's vaccination claim settled is not the experience we want for you. We'd like to look into this right away, but we're unable to locate your account on our end. Could you please write to us at care@plumhq.com with your registered email ID? Our team will personally pick this up and work to get it resolved quickly for you.

Pathetic app and pathetic service

Pathetic app and pathetic service.
Not sure which one is mote pathetic, it has been multiple days i am following up for submitting the reimbursement on the app. The app shows error all the time which has been raised by me multiple times but these plum people have zero knowledge or zero idea why their app is not letting me submit the reimbursement claim. It seems these people are deliberately wants a customer to suffer and customer himself give up and they can save themselves from paying claim. Such a fraud. They can’t even resolve a simple error in the app, how are you guys will run business?

Vishaltaneja91

2 months ago

Response from developer

Thank you for your patience and for staying in touch with us throughout the process. We're glad to confirm that your claim has now been successfully processed and paid out, and our team has already shared the update with you. If you need any further assistance, please feel free to reach out to us at care@plumhq.com — we're always here to help.

App experience

The app is very easy to use. I did an online consultation
Waited for the appointment to open automatically. It did not. I had to go back to the previous screen and comeback to see the appointment button being on.
Suggestion: the camera was not rotatable during upload of image( wanted to show the symptom in the face).

rsourirajan

4 months ago

Above and beyond

I am really happy with level of help the provide. I want to give a shoutout to Mahantesh from plum team. He has gone above and beyond to help me with pre and post hospitalisation claim. People like him can make any org successful with their dedication. Thanks Mahantesh.

vipin_garg

4 months ago

Not savings the documents properly after upload

The app is a disaster when it comes to saving / retrieving the documents that is uploaded relevant for claim/reimbursement. It just mixes up everything and all your hard work in segregating, uploading the documents goes down the drain. It is showing me a random invoice for 1 particular claim across all the claims (in previously submitted documents section) I have raised and is in process.

For processed claims it has magically omitted some bills (from previously submitted documents section) and I end up receiving < 20% of the reimbursement claim.

Although the team says that would reach out within 24 hrs of receiving the mail. It has been over 3+ days since I have heard back from them.

They will call you to confirm only in case your full amount is reimbursed which now happens rarely due to broken app, and ghost you completely when you are not receiving the reimbursement or in case of issues.

hackaurora

4 months ago

Response from developer

Thank you for flagging this, we’re really sorry for the experience you’ve had. We’re unable to locate your details, so we’d appreciate it if you could write to us at care@plumhq.com with your registered information and also fill out this form: https://feedback.plumhq.com/r/wbLN4L so we can investigate this thoroughly and work towards a permanent fix. Our team is here and will make sure this gets the attention it deserves.

Worst insurance provider

I have been following up since last 2 months for my reimbursement requests. There is no one to reply.
I have used other apps and they provide quick updates like within 30 seconds and here they take forever to reply. I would never recommend this to anyone nor renew my subscription

Baiwms no w

4 months ago

Absolute garbage app

They won’t let you enrol on your app only in the first place and keep saying this number or email is not in our records because they only show login on their app.

And there is no way to actually enrol with them. I got invite link in my email which keeps redirecting to the App Store or the app itself which again, does not do enrolment. Only login for existing users. They should fire everyone working for them

Vabssmize

5 months ago

They don’t even reply

They have SLA on their website. They don’t even reply after 5 days instead of 24 hours shown on website. They are not there to help just tick off boxes and just an app to see insurance info which one can just read off a pdf. Building nice app doesn’t mean happy customer. I think reviews are fake that’s why the app has good overall rating.

bpsp123

7 months ago

Response from developer

Thanks for flagging this, we’re sorry to hear this and understand how disappointing that can be. We weren’t able to locate your account from the details available here, Please write to us at care@plumhq.com with your registered information, and our team will pick this up promptly and assist you further.

App launch not reliable

Company is not able to reliably maintain auth hence app launch is impacted most of the time. I got it fixed also after multiple follow ups but in few weeks again it got impacted due to a new similar reason and app gets stuck again at splash screen.

I have a conspiracy theory behind this.

I think companies and organisations intentionally do this so that people find it hard to place their claims.

You would find same issue in any government grievance system as well eg GHMC app which takes local tickets for roads, water etc. it will not function most of the year.

Another example these banks, like standard chartered. They have added so much friction in paying credit card bill if you don’t have a bank account with them such that you fail to pay credit card bills.

This attitude is super bad and I have no solution for this. It takes a lot of mental stress to get these fixed.

3dot1four

7 months ago

Response from developer

Sorry for the trouble you’ve had while using our App, we understand how frustrating this can be. We’re currently unable to locate your account with the details available here. Please write to us at care@plumhq.com with your registered details or submit your information via this form: https://feedback.plumhq.com/r/wbLN4L We'll investigate the issue and help you file your claim. We’re here to help.

Worst aggregators in insurance !

We subscribed to their services 4 months ago. Their support is pathetic and turn you helpless when they are truly needed. Making you wait at the hospitals for hours and hours. Further the reimbursement request was raised 3 months ago and they are still delaying with zero % clarity or support on the status. It took them 2 months to simply realise that the health id was not generated due to cd balance issue, only to delay it further. 3+ months down and they still cant give us even a bit of clarity on the reimbursement status. Not recommending these guys for any small scale business. Rather use direct insurer instead of false aggregators.

Aniket P

8 months ago

Response from developer

We’re sorry to hear about your reimbursement-related experience. We tried calling and also scheduled a meeting, but we weren’t able to connect with you. Since we couldn’t reach you, please email us at care@plumhq.com with your availability so we can help resolve the issue.

Claim Submission is really smooth

Claims can be submitted anywhere anytime from the App which is really convenient and most essential for working class people

Lovely Tracks

8 months ago

Video consultation on behalf of a family member just doesn’t work

I have a family health cover provided by my company on plum app. After annual health check of my three family members, I had booked follow up consultation with doctor. Family members received a video link, downloaded the app, and did everything correctly, but none could go through the consultation on their apps. It so happened that only one of them could use my phone to join the call. It was not possible on their phone. Rebooking was not possible as this option was disabled. As a result the free consultation could not be availed and had to spend a lot for external consultation. Terrible experience with this app.

mp~~

9 months ago

Response from developer

We’re sorry to hear about the trouble your family faced while trying to join the teleconsultation. Telehealth access is currently limited to the person who books the appointment, and we also couldn’t reach you over call to help you troubleshoot. Please write to us at care@plumhq.com if you have any other concerns or queries. We’ve also taken your feedback onboard and will work towards this in the future.

Reimbursements process

I am way too gratefully for the help and support I receipt throughout the claim process by the Plum teams, be it regular follow ups or anything you need to know they are always there great work Plum

Aniruddh john

9 months ago

Plum is the best

I have been using plum to file claims for my corp health policy and I am compelled to say that both the UI as well as the customer support and overall experience is the most optimum possible. Nothing else I have seen in this industry comes even close.

ankesh khemani

a year ago

False commitment

Extremely disappointed with the experience. Initially, the team confirmed that I could apply for reimbursement under my mediclaim policy. I went through the entire process, submitted all documents, and followed their instructions — only to have my claim rejected later without proper justification. This kind of miscommunication and false assurance is unacceptable, especially when it involves health and finances. Not a reliable experience at all.

Shagar dev

a year ago

Best insurance app

I have been using this app since last 2 years and I must say this is the best app in terms of UI and its user experience. Also, their team is very much proactive and helpful whenever I have reached out to them. App experience is very seamless.

Rakeshkpatra

a year ago

Great

Megzie70

2 years ago

Reviews on App Store are fake

I went through the reviews before taking services from Plum, now it’s been year using this app. This company Plum is a scam. I raised multiple claims with the proofs and they got rejected, when the same documents I used with another insurance company, they worked.

Today is my last day with Plum so I thought to write a review before uninstalling Plum..

ringmaster_Aman