Poor support experience with plum
There’s no call support for reimbursement issues either; the call option is only for cashless claims. Interestingly, if you enquire about their other offerings, you suddenly get sales calls. 😅
Seems like Plum is available when it comes to selling, but not when it comes to supporting existing customers.
Response from developer
We’re really sorry to hear about your experience with the reimbursement process. We’d like to look into this and help, but we haven’t been able to locate your account from the information available to us. Please DM us at care@plumhq.com with your registered details or claim reference, and our team will pick this up and assist you as quickly as possible.
Worst Experience with Plum
Response from developer
We're sorry to hear about your experience, and we understand how frustrating this must have been. We'd really like to look into your concerns regarding the claim processing, but we're unable to locate your account based on the information available. Please write to us at care@plumhq.com with your registered details so our team can review your case thoroughly and assist you as quickly as possible.
Mom’s hospitalisation
Brilliant!!
Terrible App and Pathetic Support
Response from developer
Hi, We’re really sorry to hear this was your experience. Delayed communication, unclear claim updates, and not hearing back is not the experience we aim to provide. We’re unable to identify your account from this review alone, but we’d genuinely like to look into this and help. Please share your details with us here: https://feedback.plumhq.com/r/wbLN4L and our team will review this on priority and get in touch. Thank you for taking the time to share the feedback.
