Terrible App and Pathetic Support
Response from developer
Hi, We’re really sorry to hear this was your experience. Delayed communication, unclear claim updates, and not hearing back is not the experience we aim to provide. We’re unable to identify your account from this review alone, but we’d genuinely like to look into this and help. Please share your details with us here: https://feedback.plumhq.com/r/wbLN4L and our team will review this on priority and get in touch. Thank you for taking the time to share the feedback.
Worst insurance , the world don’t need you . you add more complexity to an already broken system
Response from developer
We're sorry to hear about your experience, and we understand how frustrating it can be when you're dealing with insurance-related concerns. We weren't able to locate your account based on this review, so we'd like to understand what happened and look into it further. Please reach out to us at care@plumhq.com with your details, and our team will review the matter and get back to you as quickly as possible.
The processing time is very long
Response from developer
We're truly sorry for the frustration this has caused, waiting this long to have your child's vaccination claim settled is not the experience we want for you. We'd like to look into this right away, but we're unable to locate your account on our end. Could you please write to us at care@plumhq.com with your registered email ID? Our team will personally pick this up and work to get it resolved quickly for you.
Pathetic app and pathetic service
Not sure which one is mote pathetic, it has been multiple days i am following up for submitting the reimbursement on the app. The app shows error all the time which has been raised by me multiple times but these plum people have zero knowledge or zero idea why their app is not letting me submit the reimbursement claim. It seems these people are deliberately wants a customer to suffer and customer himself give up and they can save themselves from paying claim. Such a fraud. They can’t even resolve a simple error in the app, how are you guys will run business?
Response from developer
Thank you for your patience and for staying in touch with us throughout the process. We're glad to confirm that your claim has now been successfully processed and paid out, and our team has already shared the update with you. If you need any further assistance, please feel free to reach out to us at care@plumhq.com — we're always here to help.
App experience
Waited for the appointment to open automatically. It did not. I had to go back to the previous screen and comeback to see the appointment button being on.
Suggestion: the camera was not rotatable during upload of image( wanted to show the symptom in the face).
