Worst service, don’t waste your time and money
Response from developer
Hi, we sincerely apologise for the inconvenience and disappointment caused. We understand your concerns regarding the aligner fit, treatment progress, appointment delays, and lack of updates. This is certainly not the experience we aim to provide. Kindly share your registered contact number and detailed concern with us at customersupport@toothsi.in so our team can review the matter thoroughly and assist you further. We appreciate your patience and understanding.
Aligners
For the last 1 month, I have been trying to contact your team regarding my appointment and treatment updates, but my calls and messages are being ignored. Despite repeated follow-ups, no proper response or appointment has been provided.
This level of negligence after taking full payment is highly unprofessional and unacceptable. I trusted your company for my treatment, but the lack of support and communication has caused me a lot of frustration and inconvenience.
I request you to immediately schedule my appointment and provide a clear update regarding my treatment process. If this issue is not resolved soon, I will be forced to escalate the matter further through consumer complaint forums and social media platforms.
Response from developer
Hi, we sincerely apologise for the inconvenience, delays, and lack of communication you have experienced. We understand how frustrating this must be, especially after completing the payment and waiting for updates regarding your treatment. This is certainly not the experience we aim to provide. Kindly share your registered contact number and concern details at customersupport@toothsi.in so we can review your case on priority and assist you further.
Promised for 7month treatment plan but taking may-2025 to September 2026 .all fake worst toothsi
Response from developer
Hi, we sincerely apologise for the experience and the delay caused. We understand how frustrating this must be. This is not the outcome we aim to provide. Kindly share your registered contact number and details at customersupport@toothsi.in so our team can review your case on priority and assist you further.
Bad service worst option to choose from others available in the market
However, things changed completely once I decided to move forward. Booking appointments became a struggle. Getting a response from their team is incredibly difficult. Calls often go unanswered, confirmations are unclear, and their chat system is frustrating to deal with. What initially felt like a well-managed service quickly turned into a stressful and time-consuming experience.
The level of support and communication after signing up is simply unacceptable. It feels like once they have you as a customer, your concerns no longer matter. Overall, this has been one of the worst customer service experiences I’ve had, and I would strongly advise others to think carefully before choosing Toothsi.
Response from developer
Hi, we sincerely apologise for the experience and the inconvenience caused. This is not the level of service we aim to provide. Kindly share your registered contact number and details at customersupport@toothsi.in so our team can review your concern on priority and assist you further.
Worst Service
Additionally, she was not even provided with retainers after the braces were removed, and the trial aligners themselves arrived three weeks late. The service has been extremely disappointing. The customer care team has been unhelpful and when I requested to speak with a senior representative, I was told the senior was on emergency leave and that they could only raise a ticket. They insisted that any resolution would come only via email. The representative I spoke with kept repeating the same three sentences without offering any real assistance.
Overall, this has been a very frustrating experience and reflects poorly on the service quality and support system.
Response from developer
Hi, we sincerely apologise for the inconvenience and disappointment your fiancée has faced. We understand how concerning it must be to see her progress reversing due to delays and lack of proper support. This is certainly not the level of service we aim to provide. Kindly share her registered contact number and complete treatment details with us at customersupport@toothsi.in so our team can review the case on priority and provide you with a clear update and appropriate resolution at the earliest.
